ユニファイドコミュニケーション・コラボレーション(UCC)の世界市場予測(~2026年):コンポーネント別(タイプ(UCaaS、IPテレフォニー、ビデオ会議システム)、サービス)、産業別、組織規模別、展開方法別、地域別

【英語タイトル】Unified Communication and Collaboration Market with COVID-19 Impact Analysis, by Component (Types (UCaaS, IP Telephony, and Video Conferencing Systems) and Services), Vertical, Organization Size, Deployment Mode, and Region - Global Forecast to 2026

MarketsandMarketsが出版した調査資料()・商品コード:
・発行会社(調査会社):MarketsandMarkets
・発行日:2021年8月24日
・ページ数:283
・レポート言語:英語
・レポート形式:PDF
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・調査対象地域:グローバル
・産業分野:IT
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マーケッツアンドマーケッツ社はユニファイドコミュニケーション・コラボレーション(UCC)の世界市場規模が2021年674億ドルから2026年1,275億ドルまで、年平均13.6%成長すると予想しています。本市場調査資料では、世界のユニファイドコミュニケーション・コラボレーション(UCC)市場を広く調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別(タイプ、サービス)分析、展開方法別(オンプレミス、ハイブリッドクラウド)分析、組織規模別(大企業、中小企業)分析、産業別(金融、IT・通信、医療、小売・消費財、公共・ユーティリティ)分析、地域別分析、競争状況、企業情報、隣接/関連市場など、以下の構成でまとめております。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要・産業動向
・ユニファイドコミュニケーション・コラボレーション(UCC)の世界市場規模:コンポーネント別(タイプ、サービス)
・ユニファイドコミュニケーション・コラボレーション(UCC)の世界市場規模:展開方法別(オンプレミス、ハイブリッドクラウド)
・ユニファイドコミュニケーション・コラボレーション(UCC)の世界市場規模:組織規模別(大企業、中小企業)
・ユニファイドコミュニケーション・コラボレーション(UCC)の世界市場規模:産業別(金融、IT・通信、医療、小売・消費財、公共・ユーティリティ)
・ユニファイドコミュニケーション・コラボレーション(UCC)の世界市場規模:地域別
・競争状況
・企業情報
・隣接/関連市場
【レポートの概要】

“The UCC market size is expected to grow from USD 67.4 billion in 2021 to USD 127.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 13.6% during the forecast period.”
The UCC market will continue to grow post-COVID-19 as more businesses across the globe due to increased demand of UCaaS from both large enterprises and SMEs and growing trends of mobility and BYOD and emergence of cutting edge technologies such as AI and ML.

“Adoption of IP Telephony segment is noticeably increasing due to increased employee work quality.”
IP telephony refers to any phone system that uses an internet connection to send and receive voice data. Unlike a regular telephone that uses landlines to transmit analog signals, IP phones connect to the internet via a router and modem. Voice and data integration is possible by implementing IP phone systems on the IP data network. The management costs are reduced by having a single point of management. IP video telephony has been changing the way communications are being made, which brings the value of video to telephony and vice versa. IP video telephony can be achieved by providing interactive video over an IP network that converges voice, video, and data traffic all over a common path. IP video telephony gives choices and controls over how to communicate, what methods to communicate, and when to communicate via telephone or video and voice. By using remote access tools, IP video telephony gives choices on where to communicate, which gives employees the ability to work anywhere at any time, increasing employees work quality and efficiency plus the added flexibility of IP video telephony can offer lifestyle benefits to employees.

“Growing need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications.”
The UC managed services segment holds the largest share in the UCC market. The UC managed services are fully transparent, co-managed services for on-premises or cloud UC infrastructure, designed to improve productivity, efficiency, and customer satisfaction. The need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications. UC managed services offering is a fully transparent co-managed relationship where the team becomes an integral part. UC managed services are a comprehensive suite of secure industry-proven IP solutions that has been providing IP telephony to more companies than any other.

Increased need to maintain healthy communication among large set employees is driving the use of UCC solutions in Large enterprises
Large enterprises control a large number of different systems with a higher level of complexity. The market is undergoing significant technological transitions, such as collaboration with social media, real-time solutions, and the usage of mobile devices, which are favorably welcomed and highly adopted by large organizations. Affordability and high economies of scale enable organizations to leverage the benefits of UCC. Hence, the UCC market size is relatively large in large enterprises as compared to SMEs. UCC vendors help large enterprises with their special tools, such as unified messaging, conferencing, and meeting rooms, to maintain healthy communication among a large set of employees. The market share of the large enterprises segment is higher and is expected to rise at a constant pace during the forecast period.

“Enterprises are choosing public cloud due to ease of operations and enhanced scalability.”
UC deployments for businesses that have the growing remote workforces fit well within a UCC platform deployment modes. Having UC applications centrally located in a public-facing cloud enables remote users the ability to easily access UC services from virtually anywhere in the world and without the need for remote access of the VPN software to connect to the corporate network. This streamlines UC service access and increases the chances that end users will use corporate-sanctioned UC apps, negating the potential for shadow IT. The ongoing demand is for cloud-native development, and the hybrid era will typically be transitional as UCC applications designed and created for public cloud usage will be the future. Hence, presently it is a moving target, but the use of public cloud services adds additional value by effectively outsourcing the research and development and ensuring user’s business communications to take advantage of every innovation while remaining sustainably competitive in ways never possible with former on-premises infrastructure investments.

“IT and Telecom shifting business operations online to continue businesses during lockdown imposed due to COVID-19 is boosting the cloud based UCC solutions demand.”
The majority of telecom vendors, such as Google, Microsoft, and Zoom, are offering UCC solutions, including UCC, enterprise telephony, and telepresence, to deliver cost-effective communication platforms, reducing the company expenses and improving productivity. The rapidly increasing demand due to the high adoption of BYOD and mobile workforce strategies is driving the adoption of UCC in the IT industry. These more agile and flexible cloud-based services are delivered through scalable, cost-effective models rather than traditional, capital-intensive, and on-premises-based solutions. The telecom and IT vertical employs a considerable number of people, especially in North America and APAC, thus needs high collaboration among them to increase organizational agility and productivity. To sustain the competition and offer enhanced customer experience, the telecom industry is adopting UCC solutions, as thousands of competing providers, including telephone companies, cable companies, VoIP providers, software companies, and value-added resellers, are providing data and voice communications services to customers across the country and throughout the world.

“North America to dominate the UCC market in 2021”
North America is one of the most technologically advanced regions in the world. It comprises the US and Canada and accounts for the largest share of the global UCC market due to the early adoption of the by the US markets. North American enterprises are the early adopter of cutting-edge technologies such as cloud, AI, ML, and big data analytics. The region has sustainable and well-established economies, which invest increasingly in R&D activities for the development of new technologies. Along with large enterprises, the adoption of UCC by mid-sized and small enterprises has also contributed to the growth of the market in North America.

The presence of most key vendors of UCC solutions has contributed to the market growth in the region. Vendors such as Microsoft, Google, Cisco, Fuze, LogMeIn, along with several start-ups, in the region are offering UCC solutions to cater to the requirements of customers. The high adoption of mobile workforce and cloud technology is driving North American market growth. Developed countries, such as the US and Canada, are expected to hold larger market shares among other countries in the region. North America is an extremely open market for UCC. The indispensable requirement of companies to transform their traditional business operations into digital and the rapid adoption of mobile devices and cloud technology have led to the increased adoption of UCC in this region.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people.

The breakup of the profiles of the primary participants is as follows:
• By Company Type: Tier I: 38%, Tier II: 26%, and Tier III: 36%
• By Designation: C-Level: 28%, D-Level: 38%, and Others:34%
• By Region: North America: 40%, Europe: 25%, APAC: 19%, Row: 16%

The report profiles the following key vendors:
1. Google (US)
2. Zoom (US)
3. Cisco (US)
4. Microsoft (US)
5. Avaya (US)
6. Fuze (US)
7. LogMeIn (US)
8. RingCentral (US)
9. Verizon (US)
10. BT (UK)
11. Dialpad (US)
12. Orange S.A. (France)
13. StarBlue (Ireland)
14. Windstream Intellectual Property Services (US)
15. Alcatel-Lucent Enterprise (France)

Research Coverage:
The report segments the UCC market by component (types[UCaaS, IP Telephony and Video Conferencing Systems] and services), by deployment mode, by organization size, by vertical, and region. The types segment is further bifurcated into UCaSS, IP Telephony and Video Conferencing Systems. The UCaaS segment is further segmented into Telephony, Unified Messaging, Conferencing and Collaboration Platforms and Applications. The IP Telephony segment is further segmented into hardware and software. The Video Conferencing systems is further segmented into hardware and solutions. The services segment is further segmented into UC Managed Services and Professional Services. By the deployment mode, the UCC market has been segmented into on-premises, public cloud and hybrid cloud. By organizations size the UCC market is segmented into large enterprises and small and medium-sized enterprises. By verticals, the UCC market is segmented into BFSI, IT and Telecom, Retail and Consumer Goods, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and other verticals. By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report:
The report will help the market leaders/new entrants in the UCC market with information on the closest approximations of the revenue numbers for the overall UCC market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

1 INTRODUCTION 42
1.1 INTRODUCTION TO COVID-19 42
1.2 COVID-19 HEALTH ASSESSMENT 42
FIGURE 1 COVID-19: GLOBAL PROPAGATION 42
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 43
1.3 COVID-19 ECONOMIC ASSESSMENT 44
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT
G20 COUNTRIES IN 2020 44
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 45
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 45
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 46
1.4 OBJECTIVES OF THE STUDY 47
1.5 MARKET DEFINITION 47
1.5.1 INCLUSIONS AND EXCLUSIONS 48
1.6 MARKET SCOPE 49
1.6.1 MARKET SEGMENTATION 49
1.6.2 REGIONS COVERED 49
1.6.3 YEARS CONSIDERED FOR THE STUDY 50
1.7 CURRENCY CONSIDERED 50
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 50
1.8 STAKEHOLDERS 50
2 RESEARCH METHODOLOGY 51
2.1 RESEARCH DATA 51
FIGURE 6 UNIFIED COMMUNICATION AND COLLABORATION MARKET:
RESEARCH DESIGN 51
2.1.1 SECONDARY DATA 52
2.1.2 PRIMARY DATA 52
2.1.2.1 Breakup of primary profiles 53
FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 53
TABLE 2 PRIMARY RESPONDENTS: ENTERPRISE PERFORMANCE
MANAGEMENT MARKET 53
2.1.2.2 Key industry insights 53
2.2 MARKET BREAKUP AND DATA TRIANGULATION 54
FIGURE 8 DATA TRIANGULATION 54
2.3 MARKET SIZE ESTIMATION 55
FIGURE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TOP-DOWN
AND BOTTOM-UP APPROACHES 55
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1
(SUPPLY SIDE): REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION FROM VENDORS 56
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 1 (SUPPLY SIDE): COLLECTIVE REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION VENDORS 57
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY─ APPROACH 2 (DEMAND SIDE): UNIFIED COMMUNICATION AND COLLABORATION MARKET 58
FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 58
FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE 59
FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENTS (1/2) 60
2.4 MARKET FORECAST 60
TABLE 3 FACTOR ANALYSIS 60
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 61
FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 61
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 62
FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 62
2.7 RESEARCH ASSUMPTIONS 63
2.8 LIMITATIONS OF THE STUDY 64
3 EXECUTIVE SUMMARY 65
FIGURE 18 UNIFIED COMMUNICATION AND COLLABORATION MARKET:
GLOBAL SNAPSHOT 66
FIGURE 19 TOP-GROWING SEGMENTS IN THE UNIFIED COMMUNICATION
AND COLLABORATION MARKET 67
FIGURE 20 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING
THE FORECAST PERIOD 68
FIGURE 21 IP TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 68
FIGURE 22 TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 69
FIGURE 23 SOFTWARE SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 69
FIGURE 24 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE DURING
THE FORECAST PERIOD 70
FIGURE 25 UNIFIED COMMUNICATION MANAGED SERVICES SEGMENT TO HOLD
A LARGER MARKET SIZE DURING THE FORECAST PERIOD 70
FIGURE 26 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 71
FIGURE 27 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE
DURING THE FORECAST PERIOD 71
FIGURE 28 TOP VERTICALS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET,2019–2026 (USD MILLION) 72
FIGURE 29 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 73
4 PREMIUM INSIGHTS 75
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET 75
FIGURE 30 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION
TO DRIVE THE UNIFIED COMMUNICATION AND COLLABORATION GROWTH 75
4.2 UNIFIED COMMUNICATION AND COLLABORATION MARKET,
BY COMPONENT (2021 VS. 2026) 75
FIGURE 31 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE
FORECAST PERIOD IN 2021 75
4.3 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT
MODE (2021 VS. 2026) 76
FIGURE 32 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD IN 2021 76
4.4 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE (2021 VS. 2026) 76
FIGURE 33 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE
DURING THE FORECAST PERIOD IN 2021 76
4.5 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL
(2021 VS. 2026) 77
FIGURE 34 IT AND TELECOM VERTICAL TO HOLD THE LARGEST MARKET SHARE
DURING THE FORECAST PERIOD 77
4.6 UNIFIED COMMUNICATION AND COLLABORATION MARKET INVESTMENT SCENARIO 77
FIGURE 35 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS
IN THE NEXT FIVE YEARS 77
5 MARKET OVERVIEW AND INDUSTRY TRENDS 78
5.1 INTRODUCTION 78
FIGURE 36 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: UNIFIED COMMUNICATION AND COLLABORATION MARKET 78
5.1.1 DRIVERS 79
5.1.1.1 COVID-19 pandemic boosted the adoption of unified communication and collaboration solutions 79
5.1.1.2 Increasing demand for UCaaS from both large enterprises and SMEs 79
5.1.1.3 Growing trends of mobility and BYOD 79
5.1.2 RESTRAINTS 80
5.1.2.1 Security concerns over cloud-based deployment 80
5.1.2.2 Issues of privacy and security 80
5.1.2.3 Network infrastructure issues 81
5.1.3 OPPORTUNITIES 81
5.1.3.1 5G paving the way for the video conferencing systems solution 81
5.1.3.2 Rise in cloud native enterprises 81
5.1.3.3 Growing adoption of IoT in UC will boost the market 81
5.1.4 CHALLENGES 81
5.1.4.1 Internet bandwidth and technical glitch issues 81
5.1.4.2 Low readiness to move to modern UC 82
5.2 COVID-19-DRIVEN MARKET DYNAMICS 82
5.2.1 DRIVERS AND OPPORTUNITIES 82
5.2.2 RESTRAINTS AND CHALLENGES 83
5.3 COVID-19 IMPACT 83
FIGURE 37 COVID-19 ANALYSIS 83
5.3.1 VENDOR INSIGHTS 84
5.3.2 REGIONAL INSIGHTS 84
5.3.3 VERTICAL INSIGHTS 84
5.4 CASE STUDY ANALYSIS 85
5.4.1 CASE STUDY 1: CLOUD COMMUNICATIONS SOLUTION DEPLOYMENT 85
5.4.2 CASE STUDY 2: DEPLOYED UNIFIED SYSTEM TO SAVE COST AND IMPROVE EMPLOYEE EXPERIENCE USING MITEL’S BUSINESS PHONE SYSTEMS 86
5.4.3 CASE STUDY 3: HUBSPOT DEPLOYED ZOOM’S VIDEO CONFERENCING SOLUTION FOR EFFICACY 86
5.4.4 CASE STUDY 4: WOODSIDEDEPLOYED CISCO’S WEBEX SOLUTION
TO RATAIN BEST TALENT 87
5.5 ECOSYSTEM 87
FIGURE 38 ECOSYSTEM ANALYSIS: UNIFIED COMMUNICATION AND
COLLABORATION MARKET 87
5.6 SUPPLY CHAIN ANALYSIS 88
FIGURE 39 SUPPLY CHAIN ANALYSIS: UNIFIED COMMUNICATION AND
COLLABORATION MARKET 88
5.7 PRICING ANALYSIS 89
5.7.1 INTRODUCTION 89
FIGURE 40 THE FOLLOWING TABLE SHOWS DIFFERENT PRICES OFFERED
BY A FEW UCC VENDORS: 89
5.8 PATENT ANALYSIS 90
FIGURE 41 NUMBER OF PATENTS PUBLISHED 90
FIGURE 42 TOP FIVE PATENT OWNERS IN THE UNITED STATES 90
TABLE 4 TOP TEN PATENT OWNERS (UNITED STATES) 91
TABLE 5 PATENTS GRANTED TO VENDORS IN THE UNIFIED COMMUNICATION
AND COLLABORATION MARKET: 91
5.9 TECHNOLOGY ANALYSIS 92
5.9.1 MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE 92
5.9.2 FACIAL AND VOICE RECOGNITION 92
5.9.3 CLOUD TECHNOLOGY 92
5.9.4 INTERNET OF THINGS 92
5.10 PORTER’S FIVE FORCES MODEL 93
FIGURE 43 UNIFIED COMMUNICATION AND COLLABORATION: PORTER’S FIVE
FORCES ANALYSIS 93
TABLE 6 UNIFIED COMMUNICATION AND COLLABORATION SOLUTION:
PORTER’S FIVE FORCES ANALYSIS 93
5.10.1 THREAT OF NEW ENTRANTS 94
5.10.2 THREAT OF SUBSTITUTES 94
5.10.3 BARGAINING POWER OF SUPPLIERS 94
5.10.4 BARGAINING POWER OF BUYERS 94
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 95
5.11 REGULATIONS 95
5.11.1 NORTH AMERICA 95
5.11.2 EUROPE 96
5.11.3 ASIA PACIFIC 96
5.11.4 MIDDLE EAST AND AFRICA 97
5.11.5 LATIN AMERICA 97
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 98
FIGURE 44 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 98
6 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT 99
6.1 INTRODUCTION 100
6.1.1 COMPONENTS: UNIFIED COMMUNICATION AND COLLABORATION
MARKET DRIVERS 100
6.1.2 COMPONENTS: COVID-19 IMPACT 100
FIGURE 45 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE F
ORECAST PERIOD 101
TABLE 7 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2016–2020 (USD MILLION) 101
TABLE 8 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 101
6.2 TYPES 102
FIGURE 46 IP TELEPHONY SEGMENT TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 102
TABLE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 102
TABLE 10 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 103
6.2.1 UCAAS 103
FIGURE 47 COLLABORATION PLATFORM AND APPLICATIONS SEGMENT TO GROW
AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 103
TABLE 11 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 104
TABLE 12 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION) 104
TABLE 13 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 104
TABLE 14 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 105
6.2.1.1 Telephony 105
TABLE 15 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 105
TABLE 16 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 106
6.2.1.2 Unified messaging 106
TABLE 17 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 106
TABLE 18 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 107
6.2.1.3 Conferencing 107
TABLE 19 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (UD MILLION) 108
TABLE 20 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 108
6.2.1.4 Collaboration platforms and applications 108
TABLE 21 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED
COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 109
TABLE 22 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED
COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 109
6.2.2 IP TELEPHONY 109
FIGURE 48 SOFTWARE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 110
TABLE 23 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 110
TABLE 24 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION) 110
TABLE 25 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 111
TABLE 26 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 111
6.2.2.1 Hardware 111
TABLE 27 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 112
TABLE 28 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 112
6.2.2.2 Software 112
TABLE 29 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 113
TABLE 30 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 113
6.2.3 VIDEO CONFERENCING SYSTEMS 113
FIGURE 49 SOLUTIONS SEGMENT TO GROW AT A HIGHER CAGR DURING THE
FORECAST PERIOD 114
TABLE 31 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2016–2020 (USD MILLION) 114
TABLE 32 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2021–2026 (USD MILLION) 114
TABLE 33 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 115
TABLE 34 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 115
6.2.3.1 Hardware 115
TABLE 35 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 116
TABLE 36 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 116
6.2.3.2 Solutions 116
TABLE 37 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 117
TABLE 38 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 117
6.3 SERVICES 117
FIGURE 50 PROFESSIONAL SERVICES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 39 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 118
TABLE 40 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 118
6.3.1 UC MANAGED SERVICES 119
TABLE 41 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 119
TABLE 42 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 119
6.3.2 PROFESSIONAL SERVICES 120
TABLE 43 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 120
TABLE 44 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
7 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE 121
7.1 INTRODUCTION 122
7.1.1 DEPLOYMENT MODES: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS 122
7.1.2 DEPLOYMENT MODES: COVID-19 IMPACT 122
FIGURE 51 HYBRID CLOUD SEGMENT TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 123
TABLE 45 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 123
TABLE 46 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 123
7.2 ON-PREMISES 124
TABLE 47 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 124
TABLE 48 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 124
7.2.1 PUBLIC CLOUD 125
TABLE 49 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 125
TABLE 50 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 125
7.3 HYBRID CLOUD 126
TABLE 51 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 126
TABLE 52 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 126
8 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE 127
8.1 INTRODUCTION 128
FIGURE 52 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW
AT A HIGHER CAGR DURING THE FORECAST PERIOD 128
TABLE 53 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 128
TABLE 54 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 129
8.2 LARGE ENTERPRISES 129
TABLE 55 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 130
TABLE 56 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 130
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 131
TABLE 57 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 131
TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 131
9 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL 132
9.1 INTRODUCTION 133
9.1.1 VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION
MARKET DRIVERS 133
9.1.2 VERTICALS: COVID-19 IMPACT 134
FIGURE 53 IT AND TELECOM VERTICAL TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 134
TABLE 59 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2016–2020 (USD MILLION) 135
TABLE 60 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 135
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 136
TABLE 61 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 136
TABLE 62 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 136
9.3 IT AND TELECOM 137
TABLE 63 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 137
TABLE 64 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 137
9.4 HEALTHCARE 138
TABLE 65 HEALTHCARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 138
TABLE 66 HEALTHCARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 138
9.5 RETAIL AND CONSUMER GOODS 139
TABLE 67 RETAIL AND CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 139
TABLE 68 RETAIL AND CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 139
9.6 PUBLIC SECTOR AND UTILITIES 140
TABLE 69 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 140
TABLE 70 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 140
9.7 LOGISTICS AND TRANSPORTATION 141
TABLE 71 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 141
TABLE 72 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 141
9.8 TRAVEL AND HOSPITALITY 142
TABLE 73 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 142
TABLE 74 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 142
9.9 OTHER VERTICALS 143
TABLE 75 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 144
TABLE 76 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 144
10 GEOGRAPHIC ANALYSIS 145
10.1 INTRODUCTION 146
FIGURE 54 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD 146
TABLE 77 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 146
TABLE 78 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 147

10.2 NORTH AMERICA 147
10.2.1 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION
MARKET DRIVERS 147
10.2.2 NORTH AMERICA: COVID-19 IMPACT 148
FIGURE 55 NORTH AMERICA: MARKET SNAPSHOT 148
TABLE 79 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 149
TABLE 80 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 149
TABLE 81 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION) 149
TABLE 82 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION) 149
TABLE 83 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 150
TABLE 84 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS,2021–2026 (USD MILLION) 150
TABLE 85 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 150
TABLE 86 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY IP TELEPHONY, 2021–2026 (USD MILLION) 150
TABLE 87 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 151
TABLE 88 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION) 151
TABLE 89 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION) 151
TABLE 90 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 151
TABLE 91 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 152
TABLE 92 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 152
TABLE 93 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 152
TABLE 94 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 152
TABLE 95 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION) 153
TABLE 96 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 153
TABLE 97 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 153
TABLE 98 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 154
10.2.3 UNITED STATES 154
TABLE 99 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 154
TABLE 100 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 154
10.2.4 CANADA 155
TABLE 101 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 155
TABLE 102 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 155
10.3 EUROPE 155
10.3.1 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS 156
10.3.2 EUROPE: COVID-19 IMPACT 156
TABLE 103 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2016–2020 (USD MILLION) 156
TABLE 104 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 156
TABLE 105 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY TYPES, 2016–2020 (USD MILLION) 157
TABLE 106 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY TYPES, 2021–2026 (USD MILLION) 157
TABLE 107 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY UCAAS, 2016–2020 (USD MILLION) 157
TABLE 108 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY UCAAS, 2021–2026 (USD MILLION) 158
TABLE 109 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY IP TELEPHONY, 2016–2020 (USD MILLION) 158
TABLE 110 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY IP TELEPHONY, 2021–2026 (USD MILLION) 158
TABLE 111 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 158
TABLE 112 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION) 159
TABLE 113 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY SERVICE, 2016–2020 (USD MILLION) 159
TABLE 114 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 159
TABLE 115 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 159
TABLE 116 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 160
TABLE 117 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 160
TABLE 118 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 160
TABLE 119 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2016–2020(USD MILLION) 161
TABLE 120 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 161
TABLE 121 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COUNTRY, 2016–2020 (USD MILLION) 161
TABLE 122 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 162
10.3.3 UNITED KINGDOM 162
TABLE 123 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 162
TABLE 124 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 163
10.3.4 GERMANY 163
TABLE 125 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 163
TABLE 126 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 163
10.3.5 FRANCE 164
TABLE 127 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 164
TABLE 128 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 164
10.3.6 REST OF EUROPE 165
TABLE 129 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 165
TABLE 130 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 165
10.4 ASIA PACIFIC 166
10.4.1 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS 166
10.4.2 ASIA PACIFIC: COVID-19 IMPACT 166
FIGURE 56 ASIA PACIFIC: MARKET SNAPSHOT 167
TABLE 131 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 167
TABLE 132 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 168
TABLE 133 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION) 168
TABLE 134 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION) 168
TABLE 135 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 168
TABLE 136 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION) 169
TABLE 137 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 169
TABLE 138 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION) 169
TABLE 139 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 169
TABLE 140 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION) 170
TABLE 141 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 170
TABLE 142 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 170
TABLE 143 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 170
TABLE 144 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 171
TABLE 145 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 171
TABLE 146 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 171
TABLE 147 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION) 172
TABLE 148 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 172
TABLE 149 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 173
TABLE 150 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 173
10.4.3 CHINA 173
TABLE 151 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 174
TABLE 152 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 174
10.4.4 JAPAN 174
TABLE 153 JAPAN: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 174
TABLE 154 JAPAN: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 175
10.4.5 AUSTRALIA AND NEW ZEALAND 175
TABLE 155 AUSTRALIA AND NEW ZEALAND: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION) 175
TABLE 156 AUSTRALIA AND NEW ZEALAND: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 175
10.4.6 INDIA 176
TABLE 157 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 176
TABLE 158 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 176
10.4.7 REST OF ASIA PACIFIC 176
TABLE 159 REST OF ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 177
TABLE 160 REST OF ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 177

10.5 MIDDLE EAST AND AFRICA 177
10.5.1 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND
COLLABORATION MARKET DRIVERS 178
10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 178
TABLE 161 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 178
TABLE 162 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 178
TABLE 163 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION) 179
TABLE 164 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION) 179
TABLE 165 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 179
TABLE 166 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION) 179
TABLE 167 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 180
TABLE 168 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION) 180
TABLE 169 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND
COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM,
2016–2020 (USD MILLION) 180
TABLE 170 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND
COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM,
2021–2026 (USD MILLION) 180
TABLE 171 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 181
TABLE 172 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 181
TABLE 173 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 181
TABLE 174 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 181
TABLE 175 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 182
TABLE 176 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 182
TABLE 177 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION) 182
TABLE 178 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 183
TABLE 179 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 183
TABLE 180 MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 183
10.5.3 SAUDI ARABIA 184
TABLE 181 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 184
TABLE 182 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 184
10.5.4 UNITED ARAB EMIRATES 184
TABLE 183 UNITED ARAB EMIRATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 185
TABLE 184 UNITED ARAB EMIRATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 185
10.5.5 REST OF MIDDLE EAST AND AFRICA 185
TABLE 185 REST OF MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION) 185
TABLE 186 REST OF MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 185
10.6 LATIN AMERICA 186
10.6.1 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS 186
10.6.2 LATIN AMERICA: COVID-19 IMPACT 186
TABLE 187 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 186
TABLE 188 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 187
TABLE 189 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION) 187
TABLE 190 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION) 187
TABLE 191 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 187
TABLE 192 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION) 188
TABLE 193 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 188
TABLE 194 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION) 188
TABLE 195 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 188
TABLE 196 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION) 189
TABLE 197 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 189
TABLE 198 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 189
TABLE 199 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 189
TABLE 200 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 190
TABLE 201 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 190
TABLE 202 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 190
TABLE 203 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION) 191
TABLE 204 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 191
TABLE 205 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 191
TABLE 206 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 192
10.6.3 BRAZIL 192
TABLE 207 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 192
TABLE 208 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 192
10.6.4 REST OF LATIN AMERICA 193
TABLE 209 REST OF LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 193
TABLE 210 REST OF LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 193
11 COMPETITIVE LANDSCAPE 194
11.1 INTRODUCTION 194
FIGURE 57 MARKET EVALUATION FRAMEWORK 194
11.2 MARKET RANKING 194
FIGURE 58 MARKET RANKING IN 2020 194
11.3 MARKET SHARE OF TOP VENDORS 195
TABLE 211 UNIFIED COMMUNICATION AND COLLABORATION: DEGREE OF COMPETITION 195
FIGURE 59 UNIFIED COMMUNICATION AND COLLABORATION MARKET: VENDOR
SHARE ANALYSIS 196
11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 196
FIGURE 60 HISTORICAL REVENUE ANALYSIS 197
11.5 COMPANY EVALUATION QUADRANT 197
11.5.1 STAR 197
11.5.2 EMERGING LEADER 197
11.5.3 PERVASIVE 197
11.5.4 PARTICIPANT 198
FIGURE 61 UNIFIED COMMUNICATION AND COLLABORATION MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020 198
TABLE 212 COMPANY SOLUTION FOOTPRINT 199
TABLE 213 COMPANY VERTICAL FOOTPRINT 199
TABLE 214 COMPANY REGION FOOTPRINT 200
TABLE 215 COMPANY FOOTPRINT 200
11.6 COMPETITIVE SCENARIO 201
TABLE 216 UNIFIED COMMUNICATION AND COLLABORATION MARKET:
NEW LAUNCHES IN 2021 201
TABLE 217 UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS IN 2021 205

12 COMPANY PROFILES 208
(Business Overview, Products Offered, Recent Developments, MnM view, Key strengths/right to win, Strategic choices made, Weakness/competitive threats)*
12.1 MAJOR PLAYERS 208
12.1.1 ZOOM 209
TABLE 218 ZOOM: BUSINESS OVERVIEW 209
FIGURE 62 ZOOM: COMPANY SNAPSHOT 209
TABLE 219 ZOOM: PRODUCTS OFFERED 209
TABLE 220 ZOOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET:
PRODUCT LAUNCH 210
TABLE 221 ZOOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEAL 211
12.1.2 CISCO 213
TABLE 222 CISCO: BUSINESS OVERVIEW 213
FIGURE 63 CISCO: COMPANY SNAPSHOT 213
TABLE 223 CISCO: PRODUCTS OFFERED 214
TABLE 224 CISCO: UNIFIED COMMUNICATION AND COLLABORATION MARKET:
PRODUCT LAUNCH 216
TABLE 225 CISCO: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS 216
12.1.3 MICROSOFT 219
TABLE 226 MICROSOFT: BUSINESS OVERVIEW 219
FIGURE 64 MICROSOFT: COMPANY SNAPSHOT 220
TABLE 227 MICROSOFT: PRODUCTS OFFERED 220
TABLE 228 MICROSOFT: UNIFIED COMMUNICATION AND COLLABORATION
MARKET: PRODUCT LAUNCH 221
TABLE 229 MICROSOFT: UNIFIED COMMUNICATION AND COLLABORATION
MARKET: DEALS 222
12.1.4 AVAYA 225
TABLE 230 AVAYA: BUSINESS OVERVIEW 225
FIGURE 65 AVAYA: COMPANY SNAPSHOT 225
TABLE 231 AVAYA: PRODUCTS OFFERED 226
TABLE 232 AVAYA: UNIFIED COMMUNICATION AND COLLABORATION MARKET:
PRODUCT LAUNCH 226
TABLE 233 AVAYA: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS 227
12.1.5 GOOGLE 229
TABLE 234 GOOGLE: BUSINESS OVERVIEW 229
FIGURE 66 GOOGLE: COMPANY SNAPSHOT 230
TABLE 235 GOOGLE: PRODUCTS OFFERED 230
TABLE 236 GOOGLE: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCH 231
12.1.6 FUZE 234
TABLE 237 FUZE: BUSINESS OVERVIEW 234
TABLE 238 FUZE: PRODUCTS OFFERED 234
TABLE 239 FUZE: UNIFIED COMMUNICATION AND COLLABORATION MARKET:
PRODUCT LAUNCH 235
TABLE 240 FUZE: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS 236
12.1.7 LOGMEIN 237
TABLE 241 LOGMEIN: BUSINESS OVERVIEW 237
TABLE 242 LOGMEIN: PRODUCTS OFFERED 237
TABLE 243 LOGMEIN: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES 238
TABLE 244 LOGMEIN: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS 239
12.1.8 RINGCENTRAL 240
TABLE 245 RINGCENTRAL: BUSINESS OVERVIEW 240
FIGURE 67 RINGCENTRAL: COMPANY SNAPSHOT 241
TABLE 246 RINGCENTRAL: PRODUCTS OFFERED 241
TABLE 247 RINGCENTRAL: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES 242
TABLE 248 RINGCENTRAL: UNIFIED COMMUNICATION AND COLLABORATION
MARKET: DEALS 243
12.1.9 VERIZON 246
TABLE 249 VERIZON: BUSINESS OVERVIEW 246
FIGURE 68 VERIZON: COMPANY SNAPSHOT 246
TABLE 250 VERIZON: PRODUCTS OFFERED 247
TABLE 251 VERIZON: UNIFIED COMMUNICATION AND COLLABORATION MARKET: PRODUCT LAUNCHES 248
TABLE 252 VERIZON: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS 249
12.1.10 BT 250
TABLE 253 BT: BUSINESS OVERVIEW 250
FIGURE 69 BT: COMPANY SNAPSHOT 251
TABLE 254 BT: PRODUCTS OFFERED 251
TABLE 255 BT: UNIFIED COMMUNICATION AND COLLABORATION MARKET:
PRODUCT LAUNCHES 253
TABLE 256 BT: UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS 253
12.1.11 DIALPAD 254
12.1.12 ORANGE S.A. 255
12.1.13 STARBLUE 255
12.1.14 WINDSTREAM INTELLECTUAL PROPERTY SERVICES 256
12.1.15 ALCATEL-LUCENT ENTERPRISE 257
12.1.16 INTRADO 258
12.1.17 NTT COMMUNICATIONS 259
12.1.18 MASERGY COMMUNICATIONS 260
12.1.19 REVATION SYSTEMS 261
12.1.20 8X8 262
12.1.21 VONAGE 263
12.1.22 STAR2STAR COMMUNICATIONS 264
12.1.23 ZOHO 265
12.1.24 NEC 266
12.1.25 PLANTRONICS (POLY) 267
12.1.26 MITEL 268
12.2 STARTUP/SME PLAYERS 269
12.2.1 STARLEAF 269
12.2.2 VOTACALL 270
12.2.3 PEXIP 271
12.2.4 TRUECONF 272
12.2.5 SNAPSOLV 273
12.2.6 MELP APP 274
12.2.7 ROUTE MOBILE 275
12.2.8 SIMPPLR 276
12.2.9 AGORA 277
12.2.10 YUWEE 278
*Details on Business Overview, Products Offered, Recent Developments, MnM view, Key strengths/right to win, Strategic choices made, Weakness/competitive threats might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKET 279
13.1 INTRODUCTION 279
13.1.1 RELATED MARKET 279
13.1.2 LIMITATIONS 279
13.2 ENTERPRISE COLLABORATION MARKET 279
TABLE 257 ENTERPRISE COLLABORATION MARKET SIZE, BY END USER,
2017–2020 (USD MILLION) 280
TABLE 258 ENTERPRISE COLLABORATION MARKET SIZE, BY END USER,
2021–2026 (USD MILLION) 280
TABLE 259 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 281
TABLE 260 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 281
TABLE 261 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 281
TABLE 262 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 282
TABLE 263 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 282
TABLE 264 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 282
TABLE 265 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 283
TABLE 266 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 283
TABLE 267 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 283
TABLE 268 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 284
TABLE 269 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 284
TABLE 270 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 284
TABLE 271 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 285
TABLE 272 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 285
TABLE 273 MANUFACTURING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2017–2020 (USD MILLION) 285
TABLE 274 MANUFACTURING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 286
TABLE 275 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2017–2020 (USD MILLION) 286
TABLE 276 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 286
TABLE 277 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2017–2020 (USD MILLION) 287
TABLE 278 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 287
14 APPENDIX 288
14.1 DISCUSSION GUIDE 288
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 292
14.3 AVAILABLE CUSTOMIZATIONS 294
14.4 RELATED REPORTS 294
14.5 AUTHOR DETAILS 295

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