{"id":9741,"date":"2023-11-08T13:30:41","date_gmt":"2023-11-08T04:30:41","guid":{"rendered":"https:\/\/www.marketreport.jp\/insight\/?p=9741"},"modified":"2026-05-11T07:52:26","modified_gmt":"2026-05-10T22:52:26","slug":"contact-center-software-market-mam","status":"publish","type":"post","link":"https:\/\/www.marketreport.jp\/insight\/contact-center-software-market-mam\/","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\uff08\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff08\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\uff06\u5206\u6790\uff09\u3001\u30b5\u30fc\u30d3\u30b9\uff09\u3001\u7d44\u7e54\u898f\u6a21\u5225\u3001\u5c55\u958b\u5f62\u614b\u5225\u3001\u696d\u7a2e\u5225\uff08BFSI\u3001\u901a\u4fe1\u3001\u5c0f\u58f2\uff06\u6d88\u8cbb\u8ca1\uff09\u3001\u5730\u57df\u5225 – 2028\u5e74\u307e\u3067\u306e\u4e16\u754c\u4e88\u6e2c"},"content":{"rendered":"

\u76ee\u6b21<\/p>\n

1 \u306f\u3058\u3081\u306b \uff08\u30da\u30fc\u30b8 – 44\uff09
\n1.1 \u7814\u7a76\u76ee\u7684
\n1.2 \u5e02\u5834\u306e\u5b9a\u7fa9
\n1.2.1 \u542b\u307e\u308c\u308b\u3082\u306e\u3068\u9664\u5916\u3055\u308c\u308b\u3082\u306e
\n1.3 \u5e02\u5834\u7bc4\u56f2
\n1.3.1 \u5e02\u5834\u306e\u7d30\u5206\u5316
\n1.3.2 \u5bfe\u8c61\u5730\u57df
\n1.3.3\u5e74
\n1.3.4 \u901a\u8ca8
\n\u88681 \u7c73\u30c9\u30eb\u70ba\u66ff\u30ec\u30fc\u30c8\uff082018-2022\u5e74
\n1.4 \u5229\u5bb3\u95a2\u4fc2\u8005
\n1.5 \u5909\u66f4\u70b9\u306e\u6982\u8981
\n1.6 \u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff<\/p>\n

2 \u7814\u7a76\u65b9\u6cd5 (\u30da\u30fc\u30b8 – 50)
\n2.1 \u8abf\u67fb\u30c7\u30fc\u30bf
\n\u56f31 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3
\n2.1.1 \u4e8c\u6b21\u30c7\u30fc\u30bf
\n2.1.2 \u4e00\u6b21\u30c7\u30fc\u30bf
\n2.1.2.1 \u4e3b\u8981\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u5185\u8a33
\n\u56f32 \u4e00\u6b21\u9762\u63a5\u306e\u5185\u8a33\uff1a\u4f01\u696d\u30bf\u30a4\u30d7\u5225\u3001\u547c\u79f0\u5225\u3001\u5730\u57df\u5225
\n2.1.2.2 \u696d\u754c\u5c02\u9580\u5bb6\u306b\u3088\u308b\u4e3b\u306a\u6d1e\u5bdf
\n2.2 \u30c7\u30fc\u30bf\u306e\u4e09\u89d2\u6e2c\u91cf
\n\u56f33 \u5e02\u5834\uff1a\u30c7\u30fc\u30bf\u306e\u4e09\u89d2\u6e2c\u91cf
\n2.3 \u5e02\u5834\u898f\u6a21\u306e\u63a8\u5b9a
\n\u56f34 \u5e02\u5834\uff1a\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1
\n2.3.1 \u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1
\n2.3.2 \u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1
\n\u56f35 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u8abf\u67fb\u306e\u6d41\u308c
\n2.3.3 \u5e02\u5834\u63a8\u5b9a\u30a2\u30d7\u30ed\u30fc\u30c1
\n\u56f36 \u5e02\u5834\u898f\u6a21\u63a8\u8a08\u65b9\u6cd5-\u4f9b\u7d66\u5074\uff1a\u30d9\u30f3\u30c0\u30fc\u306e\u53ce\u76ca\u63a8\u8a08\u56f3
\n\u56f3 7 \u5e02\u5834\u898f\u6a21\u306e\u63a8\u5b9a\u65b9\u6cd5\uff1a\u4f9b\u7d66\u5074\u5206\u6790
\n\u56f38 \u5e02\u5834\u898f\u6a21\u63a8\u8a08\u65b9\u6cd5\uff1a\u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u30a2\u30d7\u30ed\u30fc\u30c1\uff08\u4f9b\u7d66\u5074\uff09\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d9\u30f3\u30c0\u30fc\u306e\u7dcf\u53ce\u5165
\n\u56f39 \u5e02\u5834\u898f\u6a21\u306e\u63a8\u5b9a\u65b9\u6cd5 – \u9700\u8981\u30b5\u30a4\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1
\n2.4 \u5e02\u5834\u4e88\u6e2c
\n\u88682 \u56e0\u5b50\u5206\u6790
\n2.5 \u4e0d\u6cc1\u306e\u5f71\u97ff\u5206\u6790
\n\u88683 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff\u5206\u6790
\n2.6 \u524d\u63d0\u6761\u4ef6
\n\u88684 \u524d\u63d0\u6761\u4ef6
\n2.7 \u9650\u754c
\n\u56f310\u306e\u5236\u9650<\/p>\n

3 \u4e8b\u696d\u6982\u8981 \uff08\u30da\u30fc\u30b8 – 64\uff09
\n\u88685 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5e02\u5834\u898f\u6a21\u3068\u6210\u9577\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\u3001\u524d\u5e74\u6bd4\uff09
\n\u88686 2023-2028\u5e74\u306e\u5e02\u5834\u898f\u6a21\u3068\u6210\u9577\uff08\u767e\u4e07\u7c73\u30c9\u30eb\u3001\u524d\u5e74\u6bd4\uff09
\n\u56f311 \u5927\u304d\u304f\u6210\u9577\u3059\u308b\u4e16\u754c\u5e02\u5834
\n\u56f312 \u5317\u7c73\u304c2023\u5e74\u306b\u6700\u5927\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b
\n\u56f313 \u5e02\u5834\u306e\u6025\u6210\u9577\u5206\u91ce<\/p>\n

4 \u30d7\u30ec\u30df\u30a2\u30e0\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8 (\u30da\u30fc\u30b8 – 68)
\n4.1 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306b\u304a\u3051\u308b\u4e3b\u8981\u4f01\u696d\u306e\u9b45\u529b\u7684\u306a\u6a5f\u4f1a
\n\u56f314 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3078\u306e\u6295\u8cc7\u306e\u5897\u52a0\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u3001\u5e02\u5834\u306e\u6210\u9577\u304c\u52a0\u901f\u3059\u308b
\n4.2 2023\u5e74\u5bfe2028\u5e74 \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834
\n\u56f3 15 \u4e88\u6e2c\u671f\u9593\u4e2d\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u90e8\u9580\u304c\u5927\u304d\u306a\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b
\n4.3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\uff082023\u5e74\u5bfe2028\u5e74
\n\u56f3 16 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u304c\u4e88\u6e2c\u671f\u9593\u4e2d\u306b\u6700\u5927\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b
\n4.4 \u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\uff082023\u5e74\u5bfe2028\u5e74
\n\u56f3 17 \u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u5206\u91ce\u304c\u4e88\u6e2c\u671f\u9593\u4e2d\u6700\u5927\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b
\n4.5 \u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\uff082023\u5e74\u5bfe2028\u5e74
\n\u56f3 18 \u5927\u4f01\u696d\u30bb\u30b0\u30e1\u30f3\u30c8\u304c\u4e88\u6e2c\u671f\u9593\u4e2d\u306b\u3088\u308a\u5927\u304d\u306a\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b
\n4.6 \u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\uff082023\u5e74\u5bfe2028\u5e74
\n\u56f3 19 \u30af\u30e9\u30a6\u30c9\u5206\u91ce\u304c\u4e88\u6e2c\u671f\u9593\u4e2d\u306b\u5927\u304d\u306a\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b
\n4.7 \u696d\u7a2e\u5225\u5e02\u5834\uff082023\u5e74\u5bfe2028\u5e74
\n\u56f3 20 \u4e88\u6e2c\u671f\u9593\u4e2d\u306b\u6700\u5927\u306e\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b\u306e\u306f BFSI \u696d\u7a2e
\n4.8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u5730\u57df\u30b7\u30ca\u30ea\u30aa\uff082023\uff5e2028\u5e74
\n\u56f321 \u4eca\u5f8c5\u5e74\u9593\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u304c\u6700\u826f\u306e\u6295\u8cc7\u5e02\u5834\u3068\u306a\u308b<\/p>\n

5 \u5e02\u5834\u6982\u8981\u3068\u696d\u754c\u52d5\u5411 \uff08\u30da\u30fc\u30b8 – 73\uff09
\n5.1 \u5c0e\u5165
\n5.2 \u5e02\u5834\u30c0\u30a4\u30ca\u30df\u30af\u30b9
\n\u56f3 22 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u4fc3\u9032\u8981\u56e0\u3001\u963b\u5bb3\u8981\u56e0\u3001\u6a5f\u4f1a\u3001\u8ab2\u984c
\n5.2.1 \u30c9\u30e9\u30a4\u30d0\u30fc
\n5.2.1.1 \u5148\u9032\u7684\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u63a1\u7528\u5897\u52a0
\n5.2.1.2 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u54e1\u524a\u6e1b\u3068\u6b20\u52e4\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u5fc5\u8981\u6027
\n5.2.1.3 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u4e0e\u3048\u308b\u5f71\u97ff
\n\u56f323 \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u5229\u7528\u3059\u308b\u4eba\u306e\u6570
\n5.2.1.4 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u7d99\u7d9a\u7684\u79fb\u884c
\n5.2.1.5 CRM\u3084\u305d\u306e\u4ed6\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408
\n5.2.1.6 \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u5408\u7406\u5316\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3078\u306e\u9700\u8981\u306e\u9ad8\u307e\u308a
\n\u56f324 \u9ad8\u984d\u8cfc\u5165\u306b\u4f7f\u308f\u308c\u308b\u5a92\u4f53
\n5.2.2 \u62d8\u675f
\n5.2.2.1 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5e2f\u57df\u5e45\u304c\u4e0d\u5341\u5206\u306a\u305f\u3081\u3001VoIP\u3084\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u306e\u5c0e\u5165\u304c\u6700\u5c0f\u9650\u306b\u3068\u3069\u307e\u308b\u3002
\n5.2.2.2 PRI\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u306b\u4f34\u3046\u9ad8\u30b3\u30b9\u30c8\u3068\u9577\u671f\u5951\u7d04
\n\u56f325 \u8ca1\u52d9\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3068\u6709\u80fd\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u96c7\u7528\u304c\u8ab2\u984c\u3068\u306a\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc
\n5.2.2.3 IVR\u8a50\u6b3a\u3068\u30b5\u30a4\u30d0\u30fc\u653b\u6483\u304c\u696d\u52d9\u306b\u4e0e\u3048\u308b\u5f71\u97ff
\n5.2.3 \u6a5f\u4f1a
\n5.2.3.1 \u97f3\u58f0\u3068\u30d3\u30c7\u30aa\u306b\u3088\u308b\u4f1a\u8a71\u3092\u5206\u6790\u3059\u308b\u9700\u8981\u306e\u9ad8\u307e\u308a
\n5.2.3.2 AI\u3068\u81ea\u52d5\u5316\u3078\u306e\u9700\u8981\u306e\u9ad8\u307e\u308a
\n\u56f326 \u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u5bfe\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5229\u7528
\n5.2.3.3 \u5805\u7262\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u9867\u5ba2\u9700\u8981
\n5.2.4 \u8ab2\u984c
\n5.2.4.1 \u30c7\u30fc\u30bf\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5074\u9762
\n5.2.4.2 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u969c\u58c1
\n5.2.4.3 \u8a13\u7df4\u3092\u53d7\u3051\u305f\u719f\u7df4\u52b4\u50cd\u8005\u306e\u4e0d\u8db3
\n5.2.4.4 \u5c0e\u5165\u3068\u7d71\u5408\u306e\u8ab2\u984c
\n5.3 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u5206\u6790
\n5.3.1 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a31\uff1a\u30ca\u30a4\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001ECSI\u306f\u96fb\u8a71\u306b\u3088\u308b\u5bfe\u8a71\u901f\u5ea6\u3092\u6539\u5584\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u51e6\u7406\u6642\u9593\u3092\u77ed\u7e2e\u3057\u305f\u3002
\n5.3.2 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a32\uff1a8×8\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u30d9\u30a4\u30ea\u30fc\u30fb\u30a4\u30f3\u30bf\u30fc\u30ca\u30b7\u30e7\u30ca\u30eb\u306e\u96fb\u8a71\u5fdc\u5bfe\u6642\u9593\u3068\u653e\u68c4\u7387\u306e\u524a\u6e1b\u306b\u8ca2\u732e
\n5.3.3 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a33\uff1a\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30c6\u30af\u30b9\u30bf\u30a4\u30eb\u30fb\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u30fb\u30b0\u30eb\u30fc\u30d7\u306e\u77e5\u540d\u5ea6\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u8ca2\u732e
\n5.3.4 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a34\uff1afive9\u304cteladoc\u306e\u7a3c\u50cd\u6642\u9593\u306e\u5897\u52a0\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u969c\u5bb3\u9632\u6b62\u3092\u652f\u63f4
\n5.3.5 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a35\uff1a\u30ab\u30f3\u30bf\u30fc\u304c\u30b7\u30c6\u30eb\u306e\u30de\u30eb\u30c1\u30c6\u30ca\u30f3\u30c8CCAAS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u5e02\u5834\u8abf\u67fb\u30bb\u30f3\u30bf\u30fc\u3092\u5408\u7406\u5316
\n5.3.6 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a36\uff1a\u30aa\u30ec\u30f3\u30b8\u3001\u30ea\u30f3\u30b0\u30bb\u30f3\u30c8\u30e9\u30eb\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u30e1\u30c3\u30bb\u30fc\u30b8\u51e6\u7406\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316
\n5.3.7 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a37\uff1aTalkdesk\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3068\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u3092\u63d0\u4f9b\u3057\u3001\u30a2\u30af\u30b7\u30aa\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584
\n5.3.8 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a38\uff1a\u30a2\u30c8\u30b9\u304c\u30de\u30fc\u30b9\u30c8\u30ea\u30d2\u30c8\u5e02\u3092\u652f\u63f4\u3057\u3001\u96fb\u8a71\u306e\u5fdc\u7b54\u6027\u3092\u5411\u4e0a\u3055\u305b\u305f\u4e8b\u4f8b
\n5.3.9 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a39\uff1aTwilio\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304chulu\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u8ca2\u732e
\n5.3.10 \u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a310\uff1a\u30a2\u30d0\u30e4\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bb\u30ec\u30af\u30c8\u304cGtech\u306e\u5206\u5358\u4f4d\u306e\u7d71\u8a08\u306b\u8ca2\u732e
\n5.4 \u30b5\u30d7\u30e9\u30a4\u30c1\u30a7\u30fc\u30f3\u5206\u6790
\n\u56f3 27 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u30b5\u30d7\u30e9\u30a4\u30c1\u30a7\u30fc\u30f3\u5206\u6790
\n5.5 \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\uff0f\u5e02\u5834\u30de\u30c3\u30d7
\n\u56f328 \u5e02\u5834\uff1a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\uff0f\u5e02\u5834\u30de\u30c3\u30d7
\n5.6 \u6280\u8853\u5206\u6790
\n5.6.1 \u9ad8\u5ea6\u306a\u5206\u6790
\n5.6.1.1 \u30c7\u30fc\u30bf\u5206\u6790
\n5.6.1.2 \u97f3\u58f0\u5206\u6790
\n5.6.1.3 \u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790
\n5.6.2 \u4eba\u5de5\u77e5\u80fd
\n5.6.2.1 ML
\n5.6.2.2 NLP
\n5.7 \u4fa1\u683c\u5206\u6790
\n\u88687 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u4fa1\u683c\u5206\u6790
\n5.8 \u7279\u8a31\u5206\u6790
\n\u56f329 \u7279\u8a31\u516c\u958b\u4ef6\u6570\u30012012-2022\u5e74
\n\u56f330 \u7279\u8a31\u6240\u6709\u8005\u30c8\u30c3\u30d75\uff08\u4e16\u754c\uff09
\n\u88688 \u7279\u8a31\u51fa\u9858\u4eba\u30c8\u30c3\u30d710\uff08\u7c73\u56fd\uff09
\n\u88689 \u5e02\u5834\uff1a\u7279\u8a31\u5206\u6790
\n5.9 \u30dd\u30fc\u30bf\u30fc\u306e5\u3064\u306e\u529b\u5206\u6790
\n\u56f331 \u5e02\u5834\uff1a\u30dd\u30fc\u30bf\u30fc\u306e5\u3064\u306e\u529b\u5206\u6790
\n\u886810 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u30dd\u30fc\u30bf\u30fc\u306e5\u3064\u306e\u529b\u5206\u6790
\n5.9.1 \u65b0\u898f\u53c2\u5165\u306e\u8105\u5a01
\n5.9.2 \u4ee3\u66ff\u54c1\u306e\u8105\u5a01
\n5.9.3 \u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u306e\u4ea4\u6e09\u529b
\n5.9.4 \u8cb7\u3044\u624b\u306e\u4ea4\u6e09\u529b
\n5.9.5 \u7af6\u4e89\u76f8\u624b\u306e\u6fc0\u3057\u3055
\n5.10 \u95a2\u7a0e\u3068\u898f\u5236\u306e\u72b6\u6cc1
\n5.10.1 \u5317\u7c73
\n5.10.2 \u30e8\u30fc\u30ed\u30c3\u30d1
\n5.10.3 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b
\n5.10.4 \u4e2d\u6771\u30fb\u5357\u30a2\u30d5\u30ea\u30ab
\n5.10.5 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab
\n5.11 \u4e3b\u8981\u4f1a\u8b70\u30fb\u30a4\u30d9\u30f3\u30c8\uff082023-2024\u5e74
\n\u886811 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u4e3b\u8981\u4f1a\u8b70\u30fb\u30a4\u30d9\u30f3\u30c8\uff082023\uff5e2024\u5e74
\n5.12 \u30d0\u30a4\u30e4\u30fc\uff0f\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30c8\u30ec\u30f3\u30c9\uff0f\u6df7\u4e71
\n\u56f3 32 \u5e02\u5834\uff1a\u30d0\u30a4\u30e4\u30fc\uff0f\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30c8\u30ec\u30f3\u30c9\uff0f\u6df7\u4e71
\n5.13 \u4e3b\u8981\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u8cfc\u8cb7\u57fa\u6e96
\n5.13.1 \u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u4e3b\u8981\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc
\n\u56f333 \u95a2\u4fc2\u8005\u304c\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u306b\u4e0e\u3048\u308b\u5f71\u97ff
\n\u886812 \u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u8cfc\u8cb7\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u5f71\u97ff\u529b
\n5.13.2 \u8cfc\u5165\u57fa\u6e96
\n\u56f334 \u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u4e3b\u306a\u8cfc\u8cb7\u57fa\u6e96
\n\u886813 \u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u4e3b\u306a\u8cfc\u8cb7\u57fa\u6e96
\n5.14 \u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u5206\u6790
\n\u56f335 \u5e02\u5834\uff1a\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u5206\u6790
\n5.14.1 \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb
\n5.14.2 \u30db\u30b9\u30c6\u30a3\u30f3\u30b0\u578b\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb
\n5.14.3 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb<\/p>\n

6 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834: \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225 (\u30da\u30fc\u30b8 – 105)
\n6.1 \u306f\u3058\u3081\u306b
\n\u56f336 \u4e88\u6e2c\u671f\u9593\u4e2d\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u90e8\u9580\u304c\u3088\u308a\u5927\u304d\u306a\u5e02\u5834\u898f\u6a21\u3092\u5360\u3081\u308b
\n\u886814\uff1a\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886815 2023-2028 \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.2 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3
\n6.2.1 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9700\u8981\u306e\u9ad8\u307e\u308a\u3068\u898f\u5236\u8981\u4ef6\u306e\u5897\u52a0\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n6.2.2 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n\u886816 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 17 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886818 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 19 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u5730\u57df\u5225\u30012023-2028 \u5e74 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.2.3 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0
\n6.2.3.1 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308b\u3001\u5c02\u9580\u77e5\u8b58\u3068\u7d4c\u9a13\u306b\u57fa\u3065\u3044\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u96fb\u8a71\u5bfe\u5fdc\u3068\u30bf\u30b9\u30af\u306e\u5272\u308a\u5f53\u3066
\n6.2.3.2 \u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30f3\u30cd\u30eb
\n6.2.3.3 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0
\n6.2.3.4 \u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u30fb\u30dc\u30a4\u30b9\u30fb\u30ec\u30b9\u30dd\u30f3\u30b9\uff08IVR\uff09
\n6.2.3.5 \u81ea\u52d5\u547c\u5206\u914d\u88c5\u7f6e\uff08ACD\uff09
\n6.2.3.6 \u30c0\u30a4\u30a2\u30e9\u30fc
\n6.2.3.7 \u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8
\n\u8868 20 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 21 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.2.4 \u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406
\n6.2.4.1 \u8fc5\u901f\u306a\u89e3\u6c7a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u5411\u4e0a\u3001\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a\u3092\u542b\u3080\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8
\n6.2.4.2 \u52b4\u50cd\u529b\u306e\u6700\u9069\u5316
\n6.2.4.3 \u901a\u8a71\u9332\u97f3\u3068\u54c1\u8cea\u7ba1\u7406
\n6.2.4.4 \u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3
\n\u886822 \u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u5730\u57df\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886823 \u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.2.5 \u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790
\n6.2.5.1 KPI\u53ca\u3073SLA\u306b\u95a2\u9023\u3059\u308b\u50be\u5411\u3092\u7279\u5b9a\u3057\u3001\u30c7\u30fc\u30bf\u3092\u30e2\u30c7\u30eb\u5316\u3057\u3001\u7d50\u679c\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u53ca\u3073\u5206\u6790
\n6.2.5.2 \u904e\u53bb\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8
\n6.2.5.3 \u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790
\n6.2.5.4 \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9
\n\u8868 24\uff1a\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u5206\u6790\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 25\uff1a\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u5206\u6790\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.2.6 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406
\n6.2.6.1 \u9867\u5ba2\u306e\u55dc\u597d\u3092\u7279\u5b9a\u3057\u3001\u4e8b\u696d\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u305f\u3081\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406
\n6.2.6.2 IVR\u3068\u9ad8\u5ea6\u306a\u30c1\u30e3\u30c3\u30c8
\n6.2.6.3 \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316
\n6.2.6.4 \u9867\u5ba2\u8abf\u67fb
\n\u8868 26 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 27 \u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.2.7 \u305d\u306e\u4ed6\u306e\u89e3\u6c7a\u7b56
\n\u886828 \u305d\u306e\u4ed6\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 29 \u305d\u306e\u4ed6\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u5e02\u5834\u3001\u5730\u57df\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.3 \u30b5\u30fc\u30d3\u30b9
\n6.3.1 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u904b\u7528\u52b9\u7387\u5411\u4e0a\u3068\u654f\u6377\u6027\u5411\u4e0a\u306e\u5fc5\u8981\u6027\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n6.3.2 \u30b5\u30fc\u30d3\u30b9\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n\u886830\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 31\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 32 \u30b5\u30fc\u30d3\u30b9\uff1a\u5e02\u5834\u3001\u5730\u57df\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886833 \u30b5\u30fc\u30d3\u30b9\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u5730\u57df\u5225\u30012023\u5e74\uff5e2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.3.3 \u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0
\n6.3.3.1 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5186\u6ed1\u306a\u5c0e\u5165\u3068\u7d71\u5408\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9
\n\u886834 \u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\uff1a\u5e02\u5834\u3001\u5730\u57df\u5225\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 35 \u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.3.4 \u5b9f\u65bd\u3068\u7d71\u5408
\n6.3.4.1 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u624b\u9593\u306a\u304f\u6b63\u78ba\u306b\u7d71\u5408\u30fb\u5c55\u958b\u3059\u308b\u305f\u3081\u306e\u5b9f\u88c5\u30fb\u7d71\u5408\u30b5\u30fc\u30d3\u30b9
\n\u8868 36 \u5b9f\u88c5\u3068\u7d71\u5408\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 37 \u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\uff06\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n6.3.5 \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9
\n6.3.5.1 \u30b9\u30e0\u30fc\u30ba\u306a\u904b\u7528\u3068\u554f\u984c\u306e\u7279\u5b9a\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\uff06\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30b5\u30fc\u30d3\u30b9
\n\u8868 38 \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\uff06\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 39 \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\uff06\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\uff1a\u5730\u57df\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)<\/p>\n

7 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834: \u5c55\u958b\u30e2\u30fc\u30c9\u5225 (\u30da\u30fc\u30b8 – 125)
\n7.1 \u306f\u3058\u3081\u306b
\n\u56f3 37 \u30af\u30e9\u30a6\u30c9\u5c55\u958b\u30e2\u30fc\u30c9\u306f\u4e88\u6e2c\u671f\u9593\u4e2d\u306b\u9ad8\u3044\u6210\u9577\u7387\u3092\u793a\u3059
\n7.1.1 \u5c55\u958b\u30e2\u30fc\u30c9\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n\u8868 40\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 41\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n7.2 \u30aa\u30f3\u30d7\u30ec\u30df\u30b9
\n7.2.1 \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u5c55\u958b\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u3002
\n\u8868 42\uff1a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 43\uff1a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n7.3 \u30af\u30e9\u30a6\u30c9
\n7.3.1 \u30b3\u30b9\u30c8\u52b9\u7387\u3001\u62e1\u5f35\u6027\u3001\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3001\u30a4\u30f3\u30d5\u30e9\u7ba1\u7406\u306e\u8efd\u6e1b\u3092\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u5c55\u958b
\n\u886844 \u30af\u30e9\u30a6\u30c9\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886845 \u30af\u30e9\u30a6\u30c9\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09<\/p>\n

8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\uff08No.\uff09
\n8.1 \u5c0e\u5165
\n\u56f3 38 SMS \u90e8\u9580\u306f\u4e88\u6e2c\u671f\u9593\u4e2d\u3001\u3088\u308a\u9ad8\u3044\u6210\u9577\u7387\u3067\u6210\u9577\u3059\u308b
\n8.1.1 \u7d44\u7e54\u898f\u6a21\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n\u8868 46\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 47\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n8.2 \u5927\u4f01\u696d
\n8.2.1 \u9ad8\u5ea6\u306a\u6a5f\u80fd\u3001\u62e1\u5f35\u6027\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u3078\u306e\u30cb\u30fc\u30ba\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9700\u8981\u3092\u62bc\u3057\u4e0a\u3052\u308b
\n\u8868 48 \u5927\u4f01\u696d\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 49 \u5927\u4f01\u696d\uff1a\u5e02\u5834\u3001\u5730\u57df\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n8.3 \u4e2d\u5c0f\u4f01\u696d\uff08SMES\uff09
\n8.3.1 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u8cbb\u7528\u5bfe\u52b9\u679c\u3068\u624b\u9803\u306a\u4fa1\u683c\u304c\u4e2d\u5c0f\u4f01\u696d\u3067\u306e\u9700\u8981\u3092\u4fc3\u9032\u3059\u308b
\n\u886850 SMES\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 51 SMES\uff1a\u5730\u57df\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)<\/p>\n

9 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u5782\u76f4\u65b9\u5411\u5225 (\u30da\u30fc\u30b8 – 135)
\n9.1 \u306f\u3058\u3081\u306b
\n\u56f3 39 \u4e88\u6e2c\u671f\u9593\u4e2d\u306b\u6700\u5927\u306e\u5e02\u5834\u898f\u6a21\u3092\u5360\u3081\u308b\u306e\u306f BFSI \u696d\u7a2e
\n9.1.1 \u5782\u76f4\u5e02\u5834\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n\u8868 52\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 53\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.2 BFSI
\n9.2.1 \u9867\u5ba2\u3068\u306e\u95a2\u308f\u308a\u3092\u6df1\u3081\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9700\u8981\u3092\u4fc3\u9032\u3059\u308b
\n\u886854 BFSI\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886855 BFSI\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.3 \u96fb\u6c17\u901a\u4fe1
\n9.3.1 \u5305\u62ec\u7684\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u306e\u5fc5\u8981\u6027\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9700\u8981\u3092\u62bc\u3057\u4e0a\u3052\u308b
\n\u8868 56 \u901a\u4fe1\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 57 \u901a\u4fe1\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u5730\u57df\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.4 \u30d8\u30eb\u30b9\u30b1\u30a2\uff06\u30e9\u30a4\u30d5\u30b5\u30a4\u30a8\u30f3\u30b9
\n9.4.1 \u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u7ba1\u7406\u3001\u60a3\u8005\u306e\u6cbb\u7642\u8a08\u753b\u9075\u5b88\u306e\u78ba\u8a8d\u3001\u4e88\u7d04\u30d7\u30ed\u30bb\u30b9\u306e\u5408\u7406\u5316\u306b\u3088\u308a\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b\u5fc5\u8981\u6027
\n\u8868 58 \u30d8\u30eb\u30b9\u30b1\u30a2\uff06\u30e9\u30a4\u30d5\u30b5\u30a4\u30a8\u30f3\u30b9\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 59 \u30d8\u30eb\u30b9\u30b1\u30a2\uff06\u30e9\u30a4\u30d5\u30b5\u30a4\u30a8\u30f3\u30b9\uff1a\u5730\u57df\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n9.5 IT & ITES
\n9.5.1 \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u9867\u5ba2\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u8ffd\u8de1\u3001\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u5fc5\u8981\u6027\u304c\u5e02\u5834\u3092\u4fc3\u9032\u3059\u308b
\n\u886860 IT\uff06ITES\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 61 IT & ITES\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023\uff5e2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.6 \u88fd\u9020\u696d
\n9.6.1 \u6ce8\u6587\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3057\u3001\u51fa\u8377\u3092\u8ffd\u8de1\u3057\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u6700\u65b0\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3002
\n\u886862 \u88fd\u9020\u696d\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u5730\u57df\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886863 \u88fd\u9020\u696d\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023\u5e74\uff5e2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.7 \u5c0f\u58f2\u30fb\u6d88\u8cbb\u8ca1
\n9.7.1 \u8fc5\u901f\u306a\u610f\u601d\u6c7a\u5b9a\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u5e02\u5834\u6226\u7565\u3001\u4e8b\u696d\u904b\u55b6\u306e\u5fc5\u8981\u6027\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u886864 \u5c0f\u58f2\u30fb\u6d88\u8cbb\u8ca1\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 65 \u5c0f\u58f2\u30fb\u6d88\u8cbb\u8ca1\uff1a\u5730\u57df\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n9.8 \u653f\u5e9c\u30fb\u516c\u5171\u90e8\u9580
\n9.8.1 \u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u9032\u6357\u7ba1\u7406\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u554f\u984c\u89e3\u6c7a\u306b\u3088\u308b\u5e02\u5834\u727d\u5f15\u306e\u5fc5\u8981\u6027
\n\u8868 66 \u653f\u5e9c\u30fb\u516c\u5171\u90e8\u9580\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 67 \u653f\u5e9c\u30fb\u516c\u5171\u90e8\u9580\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.9 \u30a8\u30cd\u30eb\u30ae\u30fc\uff06\u516c\u76ca\u4e8b\u696d
\n9.9.1 \u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u30b5\u30fc\u30d3\u30b9\u4f9d\u983c\u3001\u8acb\u6c42\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u3001\u304a\u3088\u3073\u505c\u96fb\u5831\u544a\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406\u3057\u3001\u5e02 \u5834\u3092\u727d\u5f15\u3059\u308b\u3002
\n\u8868 68 \u30a8\u30cd\u30eb\u30ae\u30fc\uff06\u516c\u76ca\u4e8b\u696d\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 69 \u30a8\u30cd\u30eb\u30ae\u30fc\uff06\u516c\u76ca\u4e8b\u696d\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n9.10 \u305d\u306e\u4ed6\u306e\u696d\u7a2e
\n\u886870 \u305d\u306e\u4ed6\u306e\u5782\u76f4\u5e02\u5834\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 71 \u305d\u306e\u4ed6\u306e\u5782\u76f4\u5e02\u5834\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09<\/p>\n

10 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834: \u5730\u57df\u5225 (\u30da\u30fc\u30b8 – 149)
\n10.1 \u5c0e\u5165
\n\u56f3 40 \u5317\u7c73\u304c\u4e88\u6e2c\u671f\u9593\u4e2d\u6700\u5927\u306e\u5e02\u5834\u898f\u6a21\u3092\u5360\u3081\u308b
\n\u886872\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u886873\uff1a\u5730\u57df\u5225\u5e02\u5834\u30012023-2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.2 \u5317\u7c73
\n10.2.1 \u5317\u7c73\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n10.2.2 \u5317\u7c73\uff1a\u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff
\n10.2.3 \u5317\u7c73\uff1a\u898f\u5236\u306e\u72b6\u6cc1
\n10.2.3.1 \u7c73\u56fd\u8a3c\u5238\u53d6\u5f15\u59d4\u54e1\u4f1a\uff08SEC\uff09
\n10.2.3.2 \u56fd\u969b\u6a19\u6e96\u5316\u6a5f\u69cb\uff08ISO\uff0927001
\n10.2.3.3 \u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u6d88\u8cbb\u8005\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u6cd5\uff08CCPA\uff09
\n10.2.3.4 1996\u5e74\u533b\u7642\u4fdd\u967a\u306e\u76f8\u4e92\u904b\u7528\u6027\u3068\u8aac\u660e\u8cac\u4efb\u306b\u95a2\u3059\u308b\u6cd5\u5f8b\uff08HIPAA\uff09
\n10.2.3.5 2002\u5e74\u30b5\u30fc\u30d9\u30f3\u30b9\u30fb\u30aa\u30af\u30b9\u30ea\u30fc\u6cd5\uff08SOX\u6cd5
\n\u56f3 41 \u5317\u7c73\uff1a\u5e02\u5834\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868 74 \u5317\u7c73\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 75 \u5317\u7c73\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 76 \u5317\u7c73\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 77 \u5317\u7c73\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 78 \u5317\u7c73\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 79 \u5317\u7c73\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 80 \u5317\u7c73\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 81 \u5317\u7c73\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 82 \u5317\u7c73\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 83 \u5317\u7c73\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 84 \u5317\u7c73\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 85 \u5317\u7c73\uff1a\u5782\u76f4\u5e02\u5834\u5225 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 86 \u5317\u7c73\uff1a\u56fd\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 87 \u5317\u7c73\uff1a\u56fd\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.2.4 \u7c73\u56fd
\n10.2.4.1 \u9ad8\u5ea6\u306aIT\u30a4\u30f3\u30d5\u30e9\u3001\u591a\u6570\u306e\u7d44\u7e54\u306e\u5b58\u5728\u3001\u6280\u8853\u30b9\u30ad\u30eb\u306e\u6709\u7121\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u8868 88 \u7c73\u56fd\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 89 \u7c73\u56fd\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 90 \u7c73\u56fd\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 91 \u7c73\u56fd\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 92 \u7c73\u56fd\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 93 \u7c73\u56fd\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.2.5 \u30ab\u30ca\u30c0
\n10.2.5.1 \u77e5\u8b58\u3068\u30b9\u30ad\u30eb\u306e\u3042\u308b\u52b4\u50cd\u529b\u306e\u5b58\u5728\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u306e\u9032\u5c55\u3001\u4ed5\u4e8b\u91cf\u306e\u5897\u52a0\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u886894 \u30ab\u30ca\u30c0\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 95 \u30ab\u30ca\u30c0\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 96 \u30ab\u30ca\u30c0\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 97 \u30ab\u30ca\u30c0\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\uff1a2023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 98 \u30ab\u30ca\u30c0\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 99 \u30ab\u30ca\u30c0\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.3 \u30e8\u30fc\u30ed\u30c3\u30d1
\n10.3.1 \u6b27\u5dde\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n10.3.2 \u6b27\u5dde\uff1a\u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff
\n10.3.3 \u6b27\u5dde\uff1a\u898f\u5236\u306e\u72b6\u6cc1
\n10.3.3.1 \u4e00\u822c\u30c7\u30fc\u30bf\u4fdd\u8b77\u898f\u5247\uff08GDPR\uff09
\n10.3.3.2 \u6b27\u5dde\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6cd5
\n\u8868100 \u6b27\u5dde\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 101 \u6b27\u5dde\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 102 \u6b27\u5dde\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 103 \u6b27\u5dde\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 104 \u6b27\u5dde\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 105 \u6b27\u5dde\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 106 \u6b27\u5dde\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 107 \u6b27\u5dde\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 108 \u6b27\u5dde\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 109 \u6b27\u5dde\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 110 \u6b27\u5dde\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 111 \u6b27\u5dde\uff1a\u5782\u76f4\u5e02\u5834\u5225 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868112 \u6b27\u5dde\uff1a\u56fd\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868113 \u6b27\u5dde\uff1a\u5e02\u5834\uff1a\u56fd\u5225\u30012023-2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.3.4 \u82f1\u56fd
\n10.3.4.1 \u30c7\u30b8\u30bf\u30eb\u5316\u306e\u9032\u5c55\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u3068\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9700\u8981\u5897\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9700\u8981\u3092\u62bc\u3057\u4e0a\u3052\u308b
\n\u8868 114 \u82f1\u56fd\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 115 \u82f1\u56fd\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 116 \u82f1\u56fd\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 117 \u82f1\u56fd\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.3.5 \u30c9\u30a4\u30c4
\n10.3.5.1 \u653f\u5e9c\u306e\u6280\u8853\u5c0e\u5165\u30a4\u30cb\u30b7\u30a2\u30c6\u30a3\u30d6\u3068WFO\u306e\u666e\u53ca\u304c\u5e02\u5834\u3092\u727d\u5f15
\n\u8868 118 \u30c9\u30a4\u30c4\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 119 \u30c9\u30a4\u30c4\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868120 \u30c9\u30a4\u30c4\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 121 \u30c9\u30a4\u30c4\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.3.6 \u30d5\u30e9\u30f3\u30b9
\n10.3.6.1 \u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30fc\u30bf\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u6d3b\u7528\u304c\u5e02\u5834\u3092\u4fc3\u9032\u3059\u308b
\n\u8868 122 \u30d5\u30e9\u30f3\u30b9\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 123 \u30d5\u30e9\u30f3\u30b9\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 124 \u30d5\u30e9\u30f3\u30b9\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 125 \u30d5\u30e9\u30f3\u30b9\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.3.7 \u30d9\u30eb\u30ae\u30fc
\n10.3.7.1 \u30ec\u30ac\u30b7\u30fc\u306a\u30a4\u30f3\u30d5\u30e9\u304b\u3089\u8131\u5374\u3057\u3066\u6a5f\u654f\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u958b\u767a\u3059\u308b\u5fc5\u8981\u6027\u3068\u3001\u5f37\u56fa\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7523\u696d\u306e\u5b58\u5728\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u8868 126 \u30d9\u30eb\u30ae\u30fc\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 127 \u30d9\u30eb\u30ae\u30fc\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868128 \u30d9\u30eb\u30ae\u30fc\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 129 \u30d9\u30eb\u30ae\u30fc\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n10.3.8 \u305d\u306e\u4ed6\u306e\u30e8\u30fc\u30ed\u30c3\u30d1
\n\u8868 130 \u305d\u306e\u4ed6\u306e\u30e8\u30fc\u30ed\u30c3\u30d1\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 131 \u305d\u306e\u4ed6\u306e\u30e8\u30fc\u30ed\u30c3\u30d1\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 132 \u6b27\u5dde\u306e\u305d\u306e\u4ed6\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 133 \u6b27\u5dde\u306e\u305d\u306e\u4ed6\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.4 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b
\n10.4.1 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n10.4.2 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff
\n10.4.3 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u898f\u5236\u306e\u72b6\u6cc1
\n10.4.3.1 \u500b\u4eba\u30c7\u30fc\u30bf\u4fdd\u8b77\u6cd5\uff08PDPA\uff09
\n10.4.3.2 \u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u30fb\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\uff08SS\uff09 564
\n10.4.3.3 \u4e2d\u56fd\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\uff08IDC\uff09
\n\u56f342 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff1a\u5730\u57df\u5225\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868 134 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 135 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868136 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 137 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 138 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 139 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 140 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 141 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868142 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868143 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012023\u5e74\uff5e2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 144 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 145 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5782\u76f4\u5e02\u5834\u5225 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868146 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u56fd\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868147 \u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u56fd\u5225\u5e02\u5834\u30012023\u5e74\uff5e2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.4.4 \u4e2d\u56fd
\n10.4.4.1 \u30c7\u30fc\u30bf\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u5bfe\u3059\u308b\u95a2\u5fc3\u306e\u9ad8\u307e\u308a\u3068\u9867\u5ba2\u4f53\u9a13\u91cd\u8996\u306e\u9ad8\u307e\u308a\u304c\u5e02\u5834\u3092\u4fc3\u9032\u3059\u308b
\n\u8868148 \u4e2d\u56fd\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 149 \u4e2d\u56fd\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868150 \u4e2d\u56fd\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 151 \u4e2d\u56fd\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n10.4.5 \u65e5\u672c
\n10.4.5.1 \u5927\u624b\u30d9\u30f3\u30c0\u30fc\u306e\u5b58\u5728\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306eB2B\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u79fb\u884c\u30cb\u30fc\u30ba\u3001\u30d3\u30b8\u30cd\u30b9\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u898f\u5236\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u8868152 \u65e5\u672c\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 153 \u65e5\u672c\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868154 \u65e5\u672c\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017-2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 155 \u65e5\u672c\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.4.6 \u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\uff06\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\uff08ANZ\uff09
\n10.4.6.1 \u9867\u5ba2\u7d4c\u9a13\u3001\u5f37\u529b\u306a\u30b5\u30fc\u30d3\u30b9\u6307\u5411\u90e8\u9580\u3001\u9ad8\u3044\u6280\u8853\u5c0e\u5165\u30ec\u30d9\u30eb\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u8868 156 \u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\uff06\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 157 \u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u30fb\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868158 \u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\uff06\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 159 \u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u30fb\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.4.7 \u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df
\n\u8868160 \u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 161 \u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 162 \u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 163 \u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.5 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab
\n10.5.1 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n10.5.2 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff
\n10.5.3 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u898f\u5236\u306e\u72b6\u6cc1
\n10.5.3.1 \u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u6cd5\uff08PDPL\uff09
\n10.5.3.2 \u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u898f\u5236\u306e\u67a0\u7d44\u307f
\n\u8868 164 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 165 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 166 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 167 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868168 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 169 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 170 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 171 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 172 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 173 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 174 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 175 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u5782\u76f4\u5e02\u5834\u5225 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 176 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u56fd\u5225\u5e02\u5834\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 177 \u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u56fd\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n10.5.4 CSR
\n10.5.4.1 \u30d3\u30b8\u30e7\u30f32030\u3084\u56fd\u5bb6\u5909\u9769\u30d7\u30ed\u30b0\u30e9\u30e0\u306a\u3069\u306e\u53d6\u308a\u7d44\u307f\u304c\u5e02\u5834\u3092\u727d\u5f15\u3059\u308b
\n\u8868 178 ksa\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 179 KSA\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 180 KSA\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868181 KSA\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012023\u5e74\uff5e2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.5.5 UAE
\n10.5.5.1 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u306e\u30cb\u30fc\u30ba\u306e\u9ad8\u307e\u308a\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u9700\u8981\u3092\u559a\u8d77\u3059\u308b
\n\u8868182 UAE\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868183 UAE\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868184 UAE\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868185 UAE\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834\uff1a2023-2028\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.5.6 \u305d\u306e\u4ed6\u306e\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\u5730\u57df
\n\u8868186 \u305d\u306e\u4ed6\u306e\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868187 \u305d\u306e\u4ed6\u306e\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\u5730\u57df\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 188 \u305d\u306e\u4ed6\u306e\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017\uff5e2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 189 \u305d\u306e\u4ed6\u306e\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\u5730\u57df\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012023-2028 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n10.6 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab
\n10.6.1 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5e02\u5834\u4fc3\u9032\u8981\u56e0
\n10.6.2 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u666f\u6c17\u5f8c\u9000\u306e\u5f71\u97ff
\n10.6.3 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u898f\u5236\u306e\u72b6\u6cc1
\n10.6.3.1 \u9023\u90a6\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u6cd5
\n\u8868 190 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 191 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868192 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 193 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 194 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 195 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u30b5\u30fc\u30d3\u30b9\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 196 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 197 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 198 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 199 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 200 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5e02\u5834\uff1a\u5782\u76f4\u5e02\u5834\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 201 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5782\u76f4\u5e02\u5834\u5225 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868202 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u56fd\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 203 \u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u56fd\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n10.6.4 \u30d6\u30e9\u30b8\u30eb
\n10.6.4.1 \u67d4\u8edf\u6027\u3068\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u8ffd\u6c42\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30b7\u30d5\u30c8\u304c\u5e02\u5834\u3092\u52a0\u901f\u3059\u308b
\n\u8868204 \u30d6\u30e9\u30b8\u30eb\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 205 \u30d6\u30e9\u30b8\u30eb\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868206 \u30d6\u30e9\u30b8\u30eb\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 207 \u30d6\u30e9\u30b8\u30eb\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n10.6.5 \u30e1\u30ad\u30b7\u30b3
\n10.6.5.1 \u5916\u56fd\u6295\u8cc7\u3092\u8a98\u81f4\u3059\u308b\u653f\u5e9c\u306e\u53d6\u308a\u7d44\u307f\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3001\u6280\u8853\u7684\u5c02\u9580\u77e5\u8b58\u304c\u5e02\u5834\u3092\u727d\u5f15
\n\u8868 208 \u30e1\u30ad\u30b7\u30b3\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 209 \u30e1\u30ad\u30b7\u30b3\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 210 \u30e1\u30ad\u30b7\u30b3\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017-2022 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 211 \u30e1\u30ad\u30b7\u30b3\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n10.6.6 \u305d\u306e\u4ed6\u306e\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\u8af8\u56fd
\n\u8868 212 \u305d\u306e\u4ed6\u306e\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u90e8\u54c1\u5225\u5e02\u5834\u30012017\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 213 \u305d\u306e\u4ed6\u306e\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u90e8\u54c1\u5225\u5e02\u5834 2023-2028 (\u767e\u4e07\u7c73\u30c9\u30eb)
\n\u8868 214 \u305d\u306e\u4ed6\u306e\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012017\u5e74\uff5e2022\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 215 \u305d\u306e\u4ed6\u306e\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\uff1a\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225 2023-2028 \uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09<\/p>\n

11 \u7af6\u4e89\u529b\u306e\u3042\u308b\u666f\u89b3 (\u30da\u30fc\u30b8 – 211)
\n11.1 \u6982\u8981
\n11.2 \u4e3b\u8981\u30d7\u30ec\u30fc\u30e4\u30fc\u304c\u63a1\u7528\u3057\u305f\u6226\u7565
\n11.3 \u904e\u53bb\u306e\u53ce\u76ca\u5206\u6790
\n\u56f3 43 \u4e3b\u8981\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u904e\u53bb 5 \u5e74\u9593\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\u58f2\u4e0a\u9ad8\u5206\u6790
\n11.4 \u5e02\u5834\u30b7\u30a7\u30a2\u5206\u6790
\n\u56f3 44 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u30b7\u30a7\u30a2\u5206\u6790
\n\u8868216 \u5e02\u5834\uff1a\u7af6\u4e89\u306e\u5ea6\u5408\u3044
\n11.5 \u4e3b\u8981\u30d7\u30ec\u30fc\u30e4\u30fc\u306e\u5e02\u5834\u30e9\u30f3\u30ad\u30f3\u30b0
\n\u56f345 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4e3b\u8981\u4f01\u696d\u306e\u5e02\u5834\u30e9\u30f3\u30ad\u30f3\u30b0\uff082023\u5e74
\n11.6 \u4e3b\u8981\u5e02\u5834\u53c2\u52a0\u8005\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u56f346 \u5e02\u5834\uff1a\u4e3b\u8981\u5e02\u5834\u53c2\u52a0\u8005\u306e\u4e16\u754c\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8\uff082023\u5e74
\n11.7 \u4e3b\u8981\u30d7\u30ec\u30fc\u30e4\u30fc\u306e\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0
\n11.7.1 \u4e3b\u8981\u4f01\u696d\u306e\u8a55\u4fa1\u57fa\u6e96
\n\u8868217 \u5404\u793e\u306e\u5730\u57df\u5225\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8
\n\u8868218 \u5404\u793e\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8
\n\u8868219 \u4f1a\u793e\u306e\u5782\u76f4\u7684\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8
\n11.8 \u4e3b\u8981\u4f01\u696d\u306e\u8a55\u4fa1\u30de\u30c8\u30ea\u30af\u30b9\uff082023\u5e74
\n11.8.1 \u5b9a\u7fa9\u3068\u65b9\u6cd5\u8ad6
\n\u56f3 47 \u4e3b\u8981\u30d7\u30ec\u30fc\u30e4\u30fc\u306e\u8a55\u4fa1\u30de\u30c8\u30ea\u30c3\u30af\u30b9\uff1a\u57fa\u6e96\u306e\u91cd\u307f\u4ed8\u3051
\n\u56f348 \u4e3b\u8981\u4f01\u696d\u306e\u8a55\u4fa1\u30de\u30c8\u30ea\u30c3\u30af\u30b9\uff082023\u5e74
\n11.8.2 \u30b9\u30bf\u30fc\u30ba
\n11.8.3 \u65b0\u9032\u30ea\u30fc\u30c0\u30fc
\n11.8.4 \u30d1\u30fc\u30d9\u30a4\u30b7\u30d6\u30fb\u30d7\u30ec\u30fc\u30e4\u30fc
\n11.8.5 \u53c2\u52a0\u8005
\n11.9 2023\u5e74\u306e\u65b0\u8208\u4f01\u696d\/ME\u306e\u8a55\u4fa1\u30de\u30c8\u30ea\u30c3\u30af\u30b9
\n11.9.1 \u5b9a\u7fa9\u3068\u65b9\u6cd5\u8ad6
\n\u56f3 49 \u4e2d\u5c0f\u4f01\u696d\uff0f\u65b0\u8208\u4f01\u696d\u306e\u8a55\u4fa1\u30de\u30c8\u30ea\u30c3\u30af\u30b9\uff1a\u57fa\u6e96\u306e\u91cd\u307f\u4ed8\u3051
\n\u56f350 \u65b0\u8208\u4f01\u696d\uff0fME\u306e\u8a55\u4fa1\u30de\u30c8\u30ea\u30c3\u30af\u30b9\uff082023\u5e74
\n11.9.2 \u9032\u6b69\u7684\u4f01\u696d
\n11.9.3 \u5bfe\u5fdc\u3059\u308b\u4f01\u696d
\n11.9.4 \u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc
\n11.9.5 \u30b9\u30bf\u30fc\u30c8\u30d6\u30ed\u30c3\u30af
\n11.1 \u65b0\u8208\u4f01\u696d\uff0fME\u306e\u305f\u3081\u306e\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0
\n11.10.1 \u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\uff0fME\u306e\u8a55\u4fa1\u57fa\u6e96
\n\u8868220 \u4e3b\u8981\u65b0\u8208\u4f01\u696d\/SM\u306e\u8a73\u7d30\u30ea\u30b9\u30c8
\n\u8868221 \u5404\u793e\u306e\u5730\u57df\u5225\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8
\n\u8868 222 \u5404\u793e\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8
\n\u8868 223 \u4f1a\u793e\u306e\u5782\u76f4\u7684\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8
\n11.11 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30d9\u30f3\u30c0\u30fc\u306e\u8a55\u4fa1\u3068\u8ca1\u52d9\u6307\u6a19
\n\u56f351 \u4f1a\u793e\u306e\u8ca1\u52d9\u6307\u6a19
\n11.12 \u7af6\u4e89\u30b7\u30ca\u30ea\u30aa
\n11.12.1 \u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n\u8868 224 \u5e02\u5834\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n11.12.2 \u30c7\u30a3\u30fc\u30eb\u30b9
\n\u8868 225 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\uff1a\u53d6\u5f15<\/p>\n

12 \u4f01\u696d\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb (\u30da\u30fc\u30b8 – 234)
\n12.1 \u30a4\u30f3\u30c8\u30ed\u30c0\u30af\u30b7\u30e7\u30f3
\n12.2 \u4e3b\u8981\u30d7\u30ec\u30fc\u30e4\u30fc
\n(\u4e8b\u696d\u6982\u8981\u3001\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\/\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d3\u30b9\u3001\u6700\u8fd1\u306e\u52d5\u5411\u3001MnM\u306e\u8996\u70b9\u3001\u52dd\u3064\u305f\u3081\u306e\u6a29\u5229\u3001\u6226\u7565\u7684\u9078\u629e\u3001\u5f31\u307f\u3068\u7af6\u4e89\u4e0a\u306e\u8105\u5a01)*\u3002
\n12.2.1 \u30b8\u30a7\u30cd\u30b7\u30b9
\n\u8868 226 \u30b8\u30fc\u30f3\u30b7\u30b9\uff1a\u4f1a\u793e\u6982\u8981
\n\u8868 227 \u30b8\u30fc\u30f3\u30b7\u30b9\uff1a\u63d0\u4f9b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 228 \u30b8\u30fc\u30f3\u30b7\u30b9\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u6a5f\u80fd\u5f37\u5316
\n\u8868 229 \u30b8\u30fc\u30f3\u30b7\u30b9\uff1a\u53d6\u5f15
\n12.2.2 NICE
\n\u8868 230 \u30ca\u30a4\u30b9\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f3 52 \u30ca\u30a4\u30b9\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868 231 \u30ca\u30a4\u30b9\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 232\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n\u8868 233 \u3044\u3044\u306d: \u53d6\u5f15
\n12.2.3 IBM
\n\u8868234 IBM\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f353 IBM\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868 235 IBM: \u63d0\u4f9b\u3059\u308b\u88fd\u54c1\/\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d3\u30b9
\n12.2.4 AWS
\n\u8868236 AWS\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f3 54 AWS\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868237 AWS\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 238 AWS\uff1a\u88fd\u54c1\u306e\u767a\u8868\u3068\u5f37\u5316
\n\u8868 239 AWS: \u53d6\u5f15
\n12.2.5 FIVE9
\n\u8868 240 \u30d5\u30a1\u30a4\u30d6\u30ca\u30a4\u30f3\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f355 \u30d5\u30a1\u30a4\u30d6\u30ca\u30a4\u30f3\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868241 \u30d5\u30a1\u30a4\u30d69\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 242 \u30d5\u30a1\u30a4\u30d69\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n\u8868243 \u30d5\u30a1\u30a4\u30d69\uff1a\u53d6\u5f15
\n12.2.6 TWILIO
\n\u8868 244 \u30c4\u30a4\u30ea\u30aa\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f3 56 Twilio: \u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868 245 Twilio: \u63d0\u4f9b\u3059\u308b\u88fd\u54c1\/\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d3\u30b9
\n\u8868 246 \u30c4\u30a4\u30ea\u30aa\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u6a5f\u80fd\u5f37\u5316
\n\u8868247 \u30c4\u30a4\u30ea\u30aa\uff1a\u53d6\u5f15
\n12.2.7 \u30df\u30c6\u30eb
\n\u8868248 \u30df\u30c6\u30eb\uff1a\u4f1a\u793e\u6982\u8981
\n\u8868249 \u30df\u30c6\u30eb\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 250 \u30df\u30c6\u30eb\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n\u8868 251 \u30df\u30c6\u30eb\uff1a\u53d6\u5f15
\n12.2.8 CISCO
\n\u8868252 \u30b7\u30b9\u30b3\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f3 57 \u30b7\u30b9\u30b3\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868253 \u30b7\u30b9\u30b3\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 254 \u30b7\u30b9\u30b3\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u6a5f\u80fd\u5f37\u5316
\n\u8868 255 \u30b7\u30b9\u30b3\uff1a\u53d6\u5f15
\n12.2.9 BT\u30b0\u30eb\u30fc\u30d7
\n\u8868256 BT\u30b0\u30eb\u30fc\u30d7\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f358 BT\u30b0\u30eb\u30fc\u30d7\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868257 bt\u30b0\u30eb\u30fc\u30d7\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868258 BT\u30b0\u30eb\u30fc\u30d7\uff1a\u53d6\u5f15
\n12.2.10 \u30d9\u30e9\u30a4\u30be\u30f3
\n\u8868 259 \u30d9\u30e9\u30a4\u30be\u30f3\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f3 59 \u30d9\u30e9\u30a4\u30be\u30f3\uff1a\u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868260 \u30d9\u30e9\u30a4\u30be\u30f3\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 261 \u30d9\u30e9\u30a4\u30be\u30f3\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n12.2.11 AVAYA
\n\u8868 262 \u30a2\u30d0\u30e4\uff1a\u4f1a\u793e\u6982\u8981
\n\u8868 263 \u30a2\u30d0\u30e4\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 264 \u30a2\u30d0\u30e4\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u6a5f\u80fd\u5f37\u5316
\n\u8868 265 \u30a2\u30d0\u30e4\uff1a\u53d6\u5f15
\n12.2.12 \u30dc\u30f3\u30c6\u30fc\u30b8
\n\u8868 266 \u30d5\u30a9\u30cd\u30fc\u30b8\uff1a\u4f1a\u793e\u6982\u8981
\n\u8868 267 vonage: \u63d0\u4f9b\u3055\u308c\u308b\u88fd\u54c1\/\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\/\u30b5\u30fc\u30d3\u30b9
\n\u8868 268 \u30d5\u30a9\u30cd\u30fc\u30b8\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u5f37\u5316
\n\u8868 269 \u30d5\u30a9\u30cd\u30fc\u30b8\uff1a\u53d6\u5f15
\n12.2.13 8X8
\n\u8868270 8×8\uff1a\u4f1a\u793e\u6982\u8981
\n\u56f3 60 8×8: \u4f01\u696d\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8
\n\u8868 271 8×8: \u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 272 8×8: \u88fd\u54c1\u306e\u767a\u58f2\u3068\u6a5f\u80fd\u5f37\u5316
\n\u8868 273 8×8: \u53d6\u5f15
\n12.2.14 talkdesk
\n\u8868 274 \u30c8\u30fc\u30af\u30c7\u30b9\u30af\uff1a\u4f1a\u793e\u6982\u8981
\n\u8868 275 \u30c8\u30fc\u30af\u30c7\u30b9\u30af\uff1a\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9
\n\u8868 276 \u30c8\u30fc\u30af\u30c7\u30b9\u30af\uff1a\u88fd\u54c1\u306e\u767a\u58f2\u3068\u6a5f\u80fd\u5f37\u5316
\n\u8868 277 \u30c8\u30fc\u30af\u30c7\u30b9\u30af\uff1a\u53d6\u5f15
\n12.3 \u305d\u306e\u4ed6\u306e\u9078\u624b
\n12.3.1 \u30a2\u30eb\u30ab\u30c6\u30eb\u30fb\u30eb\u30fc\u30bb\u30f3\u30c8\u30fb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba
\n12.3.2 \u30b7\u30f3\u30c1
\n12.3.3 \u30aa\u30e9\u30af\u30eb
\n12.3.4 \u30ea\u30f3\u30b0\u30bb\u30f3\u30c8\u30e9\u30eb
\n12.3.5 \u30e9\u30a4\u30d5\u30b5\u30a4\u30ba
\n12.3.6 \u30b3\u30f3\u30c6\u30f3\u30c4\u30fb\u30b0\u30eb
\n12.3.7 \u30a2\u30eb\u30d0\u30ea\u30a2
\n12.3.8 \u30a8\u30f3\u30b0\u30cf\u30a6\u30b9\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6
\n12.3.9 3clogic\u682a\u5f0f\u4f1a\u793e
\n12.3.10 \u30a2\u30e1\u6a2a
\n12.3.11 \u30cd\u30c3\u30af\u30fb\u30b3\u30fc\u30dd\u30ec\u30fc\u30b7\u30e7\u30f3
\n12.3.12 \u30a6\u30a8\u30b9\u30c8\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30fb\u30b0\u30eb\u30fc\u30d7
\n12.3.13 ZTE\u682a\u5f0f\u4f1a\u793e
\n12.4 \u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\uff0f\u30df\u30c3\u30af\u30b9
\n12.4.1 \u30dc\u30fc\u30ab\u30eb\u30b3\u30e0
\n12.4.2 \u30a8\u30dc\u30eb\u30d6IP
\n12.4.3 UJET
\n12.4.4 AMTELCO
\n12.4.5 AVOXI
\n12.4.6 VCC\u30e9\u30a4\u30d6
\n12.4.7 \u30b0\u30ea\u30a2\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ba
\n12.4.8 \u660e\u308b\u3044\u30d1\u30bf\u30fc\u30f3
\n12.4.9 computertalk
\n12.4.10 c-zentrix
\n*\u4e8b\u696d\u6982\u8981\u3001\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\uff0f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9\u3001\u6700\u8fd1\u306e\u52d5\u5411\u3001MnM\u30d3\u30e5\u30fc\u3001\u52dd\u5229\u3078\u306e\u6a29\u5229\u3001\u6226\u7565\u7684\u9078\u629e\u3001\u5f31\u307f\u3068\u7af6\u4e89\u4e0a\u306e\u8105\u5a01\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306f\u3001\u672a\u4e0a\u5834\u4f01\u696d\u306e\u5834\u5408\u3001\u628a\u63e1\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/p>\n

13 \u96a3\u63a5\uff0f\u95a2\u9023\u5e02\u5834\uff08\u30da\u30fc\u30b8\u6570 – 330\uff09
\n13.1 \u306f\u3058\u3081\u306b
\n13.1.1 \u95a2\u9023\u5e02\u5834
\n13.1.2 \u30ea\u30df\u30c3\u30c8
\n13.2 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834
\n\u8868278 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012016-2021\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868279 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5225\u30012022-2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868280 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u30012016\u5e74\uff5e2021\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868281 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u30012022\u5e74\uff5e2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 282 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5730\u57df\u5225\u30012016\u5e74\uff5e2021\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868283 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5730\u57df\u5225\u30012022-2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868 284 \u30b5\u30fc\u30d3\u30b9\uff1a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5730\u57df\u5225\u30012016-2021 \u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868285 \u30b5\u30fc\u30d3\u30b9\uff1a\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5730\u57df\u5225\u30012022\u5e74\uff5e2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868286 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5c55\u958b\u30e2\u30fc\u30c9\u5225\u30012016-2021\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868287 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5c55\u958b\u5f62\u614b\u5225\u30012022\u5e74\uff5e2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868288 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012016-2021\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868289 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\uff1a\u7d44\u7e54\u898f\u6a21\u5225\u30012022-2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868290 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u696d\u7a2e\u5225\u30012016-2021\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09
\n\u8868291 \u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3001\u5782\u76f4\u5e02\u5834\u5225\u30012022-2027\u5e74\uff08\u767e\u4e07\u7c73\u30c9\u30eb\uff09<\/p>\n

14 \u4ed8\u9332\uff08\u30da\u30fc\u30b8\u6570 – 336\uff09
\n14.1 \u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u30fb\u30ac\u30a4\u30c9
\n14.2 Knowledgestore: \u30de\u30fc\u30b1\u30c3\u30c4\u306e\u8cfc\u8aad\u30dd\u30fc\u30bf\u30eb
\n14.3 \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3
\n14.4 \u95a2\u9023\u30ec\u30dd\u30fc\u30c8
\n14.5 \u8457\u8005\u8a73\u7d30<\/p>\n","protected":false},"excerpt":{"rendered":"

[342\u30da\u30fc\u30b8\u30ec\u30dd\u30fc\u30c8] \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306f\u30012023\u5e74\u306e419\u5104\u7c73\u30c9\u30eb\u304b\u30892028\u5e74\u306b\u306f1,097\u5104\u7c73\u30c9\u30eb\u306b\u6210\u9577\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3001\u4e88\u6e2c\u671f\u9593\u4e2d\u306e\u5e74\u5e73\u5747\u6210\u9577\u7387\u306f21.2%\u3067\u3042\u308b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306e\u6210\u9577\u3092\u5f8c\u62bc\u3057\u3059\u308b\u91cd\u8981\u306a\u8981\u56e0\u306b\u306f\u3001AI\/ML\u7d71\u5408\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u5f79\u5272\u306a\u3069\u304c\u3042\u308b\u3002AI\u3068\u81ea\u52d5\u5316\u306b\u5bfe\u3059\u308b\u9700\u8981\u306e\u9ad8\u307e\u308a\u3068\u3001\u5f37\u56fa\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u9867\u5ba2\u306e\u8981\u6c42\u306f\u3001\u5e02\u5834\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d9\u30f3\u30c0\u30fc\u306b\u6570\u591a\u304f\u306e\u6a5f\u4f1a\u3092\u751f\u307f\u51fa\u3059\u3060\u308d\u3046\u3002<\/p>\n

\u4e0d\u6cc1\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306b\u4e0e\u3048\u308b\u5f71\u97ff
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\n\u30c9\u30e9\u30a4\u30d0\u30fc\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u5f79\u5272
\n\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u6a5f\u80fd\u3092\u7d44\u7e54\u306b\u63d0\u4f9b\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3068\u30d6\u30e9\u30f3\u30c9\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u8a55\u4fa1\u3057\u3001\u653e\u68c4\u3055\u308c\u305f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u9867\u5ba2\u96e2\u308c\u306b\u95a2\u9023\u3059\u308b\u30b3\u30b9\u30c8\u3068\u8907\u96d1\u3055\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30a4\u30f3\u30d5\u30eb\u30a8\u30f3\u30b5\u30fc\u3001\u53e3\u30b3\u30df\u3001\u611f\u60c5\u3001\u5fc3\u60c5\u3001\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u7279\u5b9a\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u5168\u4f53\u7684\u306a\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u3067\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30b3\u30e1\u30f3\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u306f\u597d\u610f\u7684\u306a\u898b\u65b9\u3092\u3057\u3066\u3044\u308b\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u95a2\u308f\u308a\u65b9\u3092\u4e00\u5909\u3055\u305b\u305f\u3002\u9867\u5ba2\u306f\u3001\u30d5\u30a7\u30a4\u30b9\u30d6\u30c3\u30af\u3001\u30c4\u30a4\u30c3\u30bf\u30fc\u3001\u30a4\u30f3\u30b9\u30bf\u30b0\u30e9\u30e0\u3001\u30ea\u30f3\u30af\u30c8\u30a4\u30f3\u306a\u3069\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3057\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u305f\u308a\u3001\u8cea\u554f\u3057\u305f\u308a\u3001\u61f8\u5ff5\u3092\u8868\u660e\u3057\u305f\u308a\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304c\u3044\u308b\u5834\u6240\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306b\u5b58\u5728\u3057\u3001\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u679c\u7684\u306b\u76e3\u8996\u30fb\u7ba1\u7406\u3057\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u5bfe\u5fdc\u3068\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u7dad\u6301\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5171\u6709\u3055\u308c\u308b\u9867\u5ba2\u4f53\u9a13\u3084\u3084\u308a\u53d6\u308a\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a8d\u77e5\u5ea6\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u4f1a\u8a71\u3092\u76e3\u8996\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n

\u6291\u5236\uff1a\u5b9f\u65bd\u3068\u7d71\u5408\u306e\u8ab2\u984c
\n\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\u3068\u7d71\u5408\u306f\u3001\u6280\u8853\u7684\u306a\u8907\u96d1\u3055\u3001\u7d44\u7e54\u7684\u306a\u8981\u56e0\u3001\u307e\u305f\u306f\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306e\u5fc5\u8981\u6027\u306a\u3069\u306e\u7406\u7531\u304b\u3089\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3044\u304f\u3064\u304b\u306e\u8ab2\u984c\u3092\u5f15\u304d\u8d77\u3053\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5b9f\u88c5\u306f\u975e\u5e38\u306b\u8907\u96d1\u3067\u3001\u81ea\u52d5\u914d\u96fb\uff08ACD\uff09\u3001\u5bfe\u8a71\u578b\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fb\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\uff08CTI\uff09\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3001\u30ec\u30dd\u30fc\u30c8\uff0f\u5206\u6790\u30e2\u30b8\u30e5\u30fc\u30eb\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u304c\u95a2\u308f\u3063\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u3084\u8907\u6570\u306e\u30d9\u30f3\u30c0\u30fc\u3092\u6271\u3046\u5834\u5408\u3001\u3053\u308c\u3089\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u7d71\u5408\u3057\u3001\u8abf\u548c\u3057\u3066\u52d5\u4f5c\u3059\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u306f\u56f0\u96e3\u3067\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u304c\u8907\u96d1\u306a\u5834\u5408\u3001\u5c0e\u5165\u3068\u7d99\u7d9a\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306b\u5c02\u7528\u306eIT\u30ea\u30bd\u30fc\u30b9\u3068\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3001ERP\uff08\u7d71\u5408\u57fa\u5e79\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\uff09\u3001\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u306f\u3001\u91cd\u8981\u306a\u8ab2\u984c\u3067\u3059\u3002<\/p>\n

\u30c1\u30e3\u30f3\u30b9\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u9867\u5ba2\u306f\u5f37\u56fa\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u308b
\n\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u96e2\u8077\u7387\u306e\u5897\u52a0\u3084\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u306a\u304c\u308b\u307e\u3067\u306e\u5f85\u3061\u6642\u9593\u306f\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u4e0a\u3067\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306f\u7d44\u7e54\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3068\u306a\u308b\u3002\u5805\u7262\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u3068AI\u3001ML\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306a\u3069\u306e\u6700\u5148\u7aef\u6280\u8853\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u3068\u3064\u306a\u304c\u308a\u3001\u7279\u306bCOVID-19\u5371\u6a5f\u306e\u9593\u3068\u305d\u306e\u5f8c\u306b\u96fb\u8a71\u304c\u6bba\u5230\u3057\u305f\u5f8c\u3001\u3088\u308a\u5145\u5b9f\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u4eca\u65e5\u306e\u9867\u5ba2\u306f\u3001\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u5229\u4fbf\u6027\u3068\u81ea\u5f8b\u6027\u3092\u91cd\u8996\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u652f\u63f4\u306b\u983c\u308b\u3053\u3068\u306a\u304f\u3001\u7d20\u65e9\u304f\u7c21\u5358\u306b\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3084\u90fd\u5408\u306b\u5408\u308f\u305b\u3066\u3001\u8cea\u554f\u306e\u7b54\u3048\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u554f\u984c\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3063\u305f\u308a\u3001\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u901a\u3058\u3066\u5805\u7262\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4ecb\u5165\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u63d0\u4f9b\u3059\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306f24\u6642\u9593\u5229\u7528\u53ef\u80fd\u3067\u3001\u9867\u5ba2\u306f\u55b6\u696d\u6642\u9593\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3044\u3064\u3067\u3082\u652f\u63f4\u3092\u6c42\u3081\u305f\u308a\u3001\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u67d4\u8edf\u6027\u306f\u3001\u7570\u306a\u308b\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u306e\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u306b\u3068\u3063\u3066\u8cb4\u91cd\u306a\u3082\u306e\u3067\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u304c\u5fc5\u8981\u306a\u3068\u304d\u306b\u3044\u3064\u3067\u3082\u95a2\u9023\u30ea\u30bd\u30fc\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u306f\u3001\u9867\u5ba2\u304c\u30ca\u30d3\u30b2\u30fc\u30c8\u3067\u304d\u308b\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n

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\u4e0b\u56f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u793a\u3057\u3066\u3044\u308b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0f\u30b5\u30fc\u30d3\u30b9\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\uff0f\u696d\u7a2e\u3068\u3044\u3063\u305f\u3059\u3079\u3066\u306e\u8981\u7d20\u306e\u95a2\u4fc2\u3092\u8868\u3057\u3066\u3044\u308b\u3002<\/p>\n

\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5225\u3067\u306f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u5206\u91ce\u304c\u4e88\u6e2c\u671f\u9593\u4e2d\u306b2\u756a\u76ee\u306b\u9ad8\u3044CAGR\u3092\u8a18\u9332\u3059\u308b\u3060\u308d\u3046\u3002
\n\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u30fb\u7dad\u6301\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u304c\u3053\u308c\u3089\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u7269\u7406\u7684\u307e\u305f\u306f\u4eee\u60f3\u7684\u306a\u5834\u6240\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e2\u30d0\u30a4\u30eb\u30fb\u30c7\u30d0\u30a4\u30b9\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306a\u3069\u3001\u8907\u6570\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u975e\u30c7\u30b8\u30bf\u30eb\u30fb\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u52b9\u679c\u3067\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u8ab2\u984c\u306b\u5bfe\u51e6\u3057\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u306e\u55dc\u597d\u3092\u7279\u5b9a\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u4e8b\u696d\u8a08\u753b\u3092\u7b56\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n

\u696d\u7a2e\u5225\u3067\u306f\u3001\u901a\u4fe1\u696d\u304c\u4e88\u6e2c\u671f\u9593\u4e2d2\u756a\u76ee\u306b\u5927\u304d\u306a\u5e02\u5834\u898f\u6a21\u3092\u5360\u3081\u3066\u3044\u308b\u3002
\n\u96fb\u6c17\u901a\u4fe1\u90e8\u9580\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\u304c\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u4e3b\u8981\u306a\u696d\u7a2e\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u30c6\u30ec\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u305f\u3081\u306b\u5805\u7262\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u96fb\u6c17\u901a\u4fe1\u4f01\u696d\u306f\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u5dee\u5225\u5316\u3092\u56f3\u308b\u305f\u3081\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u512a\u5148\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u97f3\u58f0\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u52b9\u7387\u7684\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u91cd\u8996\u3059\u308b\u3053\u306e\u696d\u754c\u3067\u306f\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3068\u6027\u80fd\u3092\u5099\u3048\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u96fb\u6c17\u901a\u4fe1\u4f1a\u793e\u306f\u901a\u5e38\u3001\u8acb\u6c42\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u5927\u91cf\u306e\u901a\u8a71\u3068\u8907\u96d1\u306a\u3084\u308a\u3068\u308a\u306b\u76f4\u9762\u3057\u307e\u3059\u3002\u5927\u91cf\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3057\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3067\u304d\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u901a\u4fe1\u4e8b\u696d\u8005\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n

\u4e88\u6e2c\u671f\u9593\u4e2d\u3001\u5317\u7c73\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3067\u6700\u5927\u306e\u30b7\u30a7\u30a2\u3092\u5360\u3081\u308b\u306e\u306f\u7c73\u56fd\u5e02\u5834\u3067\u3042\u308b\u3002
\n2023\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3067\u306f\u3001\u5317\u7c73\u304c\u6700\u3082\u5927\u304d\u306a\u30b7\u30a7\u30a2\u3092\u5360\u3081\u3001\u3053\u306e\u50be\u5411\u306f2028\u5e74\u307e\u3067\u7d9a\u304f\u3068\u63a8\u5b9a\u3055\u308c\u3066\u3044\u308b\u3002\u9ad8\u5ea6\u306aIT\u30a4\u30f3\u30d5\u30e9\u3001\u591a\u6570\u306e\u4f01\u696d\u306e\u5b58\u5728\u3001\u6280\u8853\u30b9\u30ad\u30eb\u306e\u5229\u7528\u53ef\u80fd\u6027\u306a\u3069\u3001\u3044\u304f\u3064\u304b\u306e\u8981\u56e0\u304b\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3059\u308b\u5e02\u5834\u3068\u3057\u3066\u306f\u6700\u3082\u767a\u5c55\u3057\u3066\u3044\u308b\u3002\u7c73\u56fd\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30e1\u30ac\u30d9\u30f3\u30c0\u30fc\u306e\u5b58\u5728\u611f\u304c\u5927\u304d\u304f\u3001AI\u3001ML\u3001IoT\u306a\u3069\u306e\u5148\u9032\u6280\u8853\u306e\u63a1\u7528\u7387\u304c\u9ad8\u304f\u3001\u30af\u30e9\u30a6\u30c9\u306e\u63a1\u7528\u6e96\u5099\u304c\u6700\u3082\u9032\u3093\u3067\u304a\u308a\u3001\u3053\u308c\u3089\u306e\u8981\u56e0\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u63a1\u7528\u3092\u4fc3\u9032\u3059\u308b\u3060\u308d\u3046\u3002\u540c\u56fd\u3067\u306f\u591a\u304f\u306eM&A\u3084VC\/\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30fb\u30a8\u30af\u30a4\u30c6\u30a3\u53d6\u5f15\u304c\u884c\u308f\u308c\u3066\u304a\u308a\u3001\u6295\u8cc7\u5bb6\u3084\u30d9\u30f3\u30c0\u30fc\u306b\u3068\u3063\u3066\u4e16\u754c\u6700\u5927\u306e\u5e02\u5834\u3068\u306a\u3063\u3066\u3044\u308b\u3002<\/p>\n

\u4e3b\u8981\u5e02\u5834\u30d7\u30ec\u30a4\u30e4\u30fc
\n\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u306b\u306f\u3001NICE\uff08\u30a4\u30b9\u30e9\u30a8\u30eb\uff09\u3001IBM\uff08\u7c73\u56fd\uff09\u3001Genesys\uff08\u7c73\u56fd\uff09\u3001AWS\uff08\u7c73\u56fd\uff09\u3001Five9\uff08\u7c73\u56fd\uff09\u3001Twilio\uff08\u7c73\u56fd\uff09\u3001Mitel\uff08\u30ab\u30ca\u30c0\uff09\u3001Cisco\uff08\u7c73\u56fd\uff09\u3001BT\uff08\u82f1\u56fd\uff09\u3001Verizon\uff08\u7c73\u56fd\uff09\u3001Avaya\uff08\u7c73\u56fd\uff09\u3001Vonage\uff08\u7c73\u56fd\uff09\u306a\u3069\u3001\u3053\u3053\u6570\u5e74\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5951\u7d04\u3092\u7372\u5f97\u3057\u305f\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u306e\u3046\u3061\u3001\u4e16\u754c\u7684\u306b\u78ba\u7acb\u3055\u308c\u305f\u5c11\u6570\u306e\u30d7\u30ec\u30fc\u30e4\u30fc\u306e\u5206\u6790\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3002\u3053\u308c\u3089\u306e\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u5b9f\u884c\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u307b\u3068\u3093\u3069\u306e\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u9700\u8981\u306b\u5fdc\u3048\u308b\u305f\u3081\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3084\u88fd\u54c1\u958b\u767a\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u3002<\/p>\n

\u3053\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5e02\u5834\u3092\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\uff08\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30fc\u30d3\u30b9\uff09\u3001\u7d44\u7e54\u898f\u6a21\u3001\u5c55\u958b\u5f62\u614b\u3001\u696d\u7a2e\u3001\u5730\u57df\u306b\u57fa\u3065\u3044\u3066\u5206\u985e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306b\u57fa\u3065\u3044\u3066\u3044\u308b\uff1a
\n\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3
\n\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0
\n\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8
\n\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u5206\u6790
\n\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406
\n\u305d\u306e\u4ed6\uff08CTI\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30c7\u30fc\u30bf\u7d71\u5408\uff09
\n\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9
\n\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0
\n\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30a4\u30f3\u30d7\u30ea\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3
\n\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0 \u30b5\u30dd\u30fc\u30c8\u3068\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9
\n\u30c7\u30d7\u30ed\u30a4\u30e1\u30f3\u30c8\u30fb\u30e2\u30c7\u30eb\u306b\u57fa\u3065\u304f\uff1a
\n\u30aa\u30f3\u30d7\u30ec\u30df\u30b9
\n\u30af\u30e9\u30a6\u30c9
\n\u7d44\u7e54\u898f\u6a21\u306b\u57fa\u3065\u304f\uff1a
\n\u4e2d\u5c0f\u4f01\u696d
\n\u5927\u4f01\u696d
\n\u30d9\u30fc\u30b9\u306f\u30d0\u30fc\u30c6\u30a3\u30ab\u30eb\uff1a
\nBFSI
\n\u96fb\u6c17\u901a\u4fe1
\nIT\u304a\u3088\u3073ITES
\n\u653f\u5e9c\u30fb\u516c\u5171\u6a5f\u95a2
\n\u5c0f\u58f2\u30fb\u6d88\u8cbb\u8ca1
\n\u88fd\u9020\u696d
\n\u30a8\u30cd\u30eb\u30ae\u30fc\uff06\u516c\u76ca\u4e8b\u696d
\n\u30d8\u30eb\u30b9\u30b1\u30a2\u3068\u30e9\u30a4\u30d5\u30b5\u30a4\u30a8\u30f3\u30b9
\n\u305d\u306e\u4ed6\uff08\u30e1\u30c7\u30a3\u30a2\uff06\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u3001\u65c5\u884c\uff06\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3\u3001\u904b\u8f38\uff06\u7269\u6d41\u3001\u6559\u80b2\uff09
\n\u5730\u57df\u306b\u57fa\u3065\u304f\uff1a
\n\u5317\u7c73
\n\u30a2\u30e1\u30ea\u30ab
\n\u30ab\u30ca\u30c0
\n\u30e8\u30fc\u30ed\u30c3\u30d1
\n\u30a4\u30ae\u30ea\u30b9
\n\u30c9\u30a4\u30c4
\n\u30d5\u30e9\u30f3\u30b9
\n\u30d9\u30eb\u30ae\u30fc
\n\u305d\u306e\u4ed6\u306e\u30e8\u30fc\u30ed\u30c3\u30d1
\n\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b
\n\u4e2d\u56fd
\n\u65e5\u672c
\n\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u304a\u3088\u3073\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9
\n\u305d\u306e\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df
\n\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab
\n\u30a2\u30e9\u30d6\u9996\u9577\u56fd\u9023\u90a6
\n\u30b5\u30a6\u30b8\u30a2\u30e9\u30d3\u30a2\u738b\u56fd
\n\u305d\u306e\u4ed6\u306e\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab
\n\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab
\n\u30d6\u30e9\u30b8\u30eb
\n\u30e1\u30ad\u30b7\u30b3
\n\u305d\u306e\u4ed6\u306e\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab
\n\u6700\u8fd1\u306e\u52d5\u5411
\n2023\u5e746\u6708\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fai\u3092\u6d3b\u7528\u3057\u305f\u65b0\u3057\u3044\u5f93\u696d\u54e1\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cGenesys Cloud Ex\u300d\u3092\u767a\u8868\u3057\u305f\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3001\u610f\u6b32\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u3092\u652f\u63f4\u3059\u308b\u3002
\n2023\u5e746\u6708\u3001NICE\u306f\u540c\u793e\u306eCXone\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304cEU\u30bd\u30d6\u30ea\u30f3\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u5229\u7528\u53ef\u80fd\u306b\u306a\u3063\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u305f\u3002CXone\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u305f\u3081\u306e\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u6bd4\u985e\u306e\u306a\u3044\u62e1\u5f35\u6027\u3001\u4fe1\u983c\u6027\u3001CX\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u4e00\u5f0f\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4eca\u56de\u306e\u767a\u8868\u306b\u3088\u308a\u3001EU\u57df\u5185\u306e\u3042\u3089\u3086\u308b\u696d\u7a2e\u306e\u4f01\u696d\u306f\u3001\u898f\u5236\u304a\u3088\u3073\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u3092\u6e80\u305f\u3057\u306a\u304c\u3089\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066CXone\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002
\n2023\u5e746\u6708\u3001Amazon Connect Chat\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u4ed8\u5c5e\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30fb\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u65b9\u6cd5\u3092\u5897\u3084\u3059\u65b0\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305f\u3002\u30ed\u30b4\u3092\u8ffd\u52a0\u3057\u305f\u308a\u3001”\u30b7\u30b9\u30c6\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8”\u3001”\u30dc\u30c3\u30c8”\u3001”\u30c6\u30ad\u30b9\u30c8\u5165\u529b\u30d7\u30ec\u30fc\u30b9\u30db\u30eb\u30c0”\u3001”\u30c1\u30e3\u30c3\u30c8\u7d42\u4e86 “\u306a\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u30c6\u30ad\u30b9\u30c8\u3092\u5909\u66f4\u3057\u305f\u308a\u3067\u304d\u308b\u3002
\n2023\u5e745\u6708\u3001BT\u3068Five9\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u7e54\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u62e1\u5927\u3059\u308b\u3068\u767a\u8868\u3057\u305f\u3002\u62e1\u5927\u3057\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001BT\u306fFive9 Intelligent CX Platform\u3092\u30de\u30cd\u30fc\u30b8\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u65b0\u898f\u304a\u3088\u3073\u65e2\u5b58\u306e\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3002BT\u306fFive9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3001\u8a2d\u5b9a\u3001\u4fdd\u5b88\u3092\u884c\u3044\u3001\u9867\u5ba2\u306f\u30b3\u30a2\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3002
\n2023\u5e743\u6708\u3001Genesys\u3068Acqueon\u306f\u3001B2C\u7d44\u7e54\u304c\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u63d0\u643a\u3057\u305f\u3002\u3053\u306e\u63d0\u643a\u306b\u3088\u308a\u3001Genesys\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3068\u3001Acqueon\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u4e88\u6e2c\u5206\u6790\u3001AI\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u3001\u52b9\u679c\u7684\u306a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5ba2\u69d8\u306f\u3001Genesys Cloud CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3068\u3001Acqueon\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u4e88\u6e2c\u5206\u6790\u3001AI\u3001\u30d3\u30eb\u30c8\u30a4\u30f3\u30fb\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30fb\u30b9\u30a4\u30fc\u30c8\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002
\n2023\u5e743\u6708\u3001Five9\u306fOpenAI\u3092\u642d\u8f09\u3057\u305fFive9 Agent Assist 2.0 with AI Summary\u306e\u4e00\u822c\u63d0\u4f9b\u3092\u767a\u8868\u3057\u305f\u3002\u3053\u306e\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u751f\u6210\u7684\u306aAI\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u901a\u8a71\u8a18\u9332\u3092\u6570\u79d2\u3067\u8981\u7d04\u3059\u308b\u3082\u306e\u3067\u3001\u4f01\u696d\u306f\u624b\u4f5c\u696d\u306b\u3088\u308b\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30eb\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002
\n2023\u5e741\u6708\u3001Mitel\u306fAtos\u3068Unify\u8cb7\u53ce\u306e\u72ec\u5360\u4ea4\u6e09\u306b\u5165\u3063\u305f\u3002\u30e6\u30cb\u30d5\u30a1\u30a4\u793e\u306f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff06\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\uff08CCS\uff09\u3068\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff06\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\uff08UCC\uff09\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u30df\u30c6\u30eb\u3068\u30e6\u30cb\u30d5\u30a1\u30a4\u793e\u306f\u3001\u7d04100\u30ab\u56fd\u30677,500\u4e07\u30e6\u30fc\u30b6\u30fc\u3092\u8d85\u3048\u308b\u9867\u5ba2\u57fa\u76e4\u3068\u30015,500\u793e\u4ee5\u4e0a\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d1\u30fc\u30c8\u30ca\u30fc\u304b\u3089\u306a\u308b\u30c1\u30e3\u30cd\u30eb\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3002\u3053\u306e\u53d6\u5f15\u306b\u3088\u308a\u3001\u30df\u30c6\u30eb\u306e\u4e8b\u696d\u7bc4\u56f2\u306f\u8457\u3057\u304f\u62e1\u5927\u3057\u3001\u4e16\u754c\u7684\u306a\u53ce\u76ca\u3068\u5229\u76ca\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002
\n2023\u5e741\u6708\u3001\u30d9\u30e9\u30a4\u30be\u30f3\u30fb\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u30d9\u30e9\u30a4\u30be\u30f3\u30fb\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\uff08VCC\uff09\u306e\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5f37\u5316\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u305f\u3002\u6700\u65b0\u306eVCC\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u5f79\u7acb\u3064\u3060\u308d\u3046\u3002
\n2022\u5e747\u6708\u3001Amazon Connect\u306fContact Control Panel\u304a\u3088\u3073Salesforce CTI Adapter\u3068\u306eContact Lens\u7d71\u5408\u3092\u958b\u59cb\u3057\u305f\u3002
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