自動音声応答システムの世界市場2021年-2025年

【英語タイトル】Global Interactive Voice Response System Market 2021-2025

Technavioが出版した調査資料(IRTNTR46382)・商品コード:IRTNTR46382
・発行会社(調査会社):Technavio
・発行日:2020年12月18日
・ページ数:約120
・レポート言語:英語
・レポート形式:PDF
・納品方法:Eメール(受注後24時間以内)
・調査対象地域:グローバル
・産業分野:IT
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テクナビオ社の本調査レポートでは、世界の自動音声応答システム市場について調査し、エグゼクティブサマリー、市場状況、市場規模、ファイブフォース分析、技術別(音声技術、デュアルトーン技術)分析、展開別(クラウドベース、オンプレミス)分析、顧客状況、地域別状況、企業状況、企業分析などを掲載しております。
・エグゼクティブサマリー
・市場状況
・市場規模
・ファイブフォース分析
・世界の自動音声応答システム市場規模:技術別(音声技術、デュアルトーン技術)
・世界の自動音声応答システム市場規模:展開別(クラウドベース、オンプレミス)
・顧客状況
・地域別状況
・企業状況
・企業分析
【レポートの概要】

Global Interactive Voice Response System Market 2021-2025
Technavio has been monitoring the interactive voice response system market and it is poised to grow by $ 2.61 bn during 2021-2025 progressing at a CAGR of 10% during the forecast period. Our report on interactive voice response system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increase in the number of calls, exponential increase in contact center data and increased need to improve CRM. In addition, increase in the number of calls is anticipated to boost the growth of the market as well.
The interactive voice response system market analysis includes technology segment, deployment segment and geographical landscapes.

Technavio’s interactive voice response system market is segmented as below:
By Technology
• Speech technology
• Dual-tone technology

By Deployment
• Cloud-based
• On-premises

By Geographical Landscapes
• North America
• Europe
• APAC
• South America
• MEA

This study identifies the rise in use of multi-channel and multi-modal access as one of the prime reasons driving the interactive voice response system market growth during the next few years. Also, incorporation of voice biometrics and increased use of IP-based IVRs will lead to sizable demand in the market.
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on interactive voice response system market covers the following areas:
• Interactive voice response system market sizing
• Interactive voice response system market forecast
• Interactive voice response system market industry analysis

Technavio’s robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading interactive voice response system market vendors that include AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc.. Also, the interactive voice response system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors. For further information on this report, please visit – https://www.technavio.com/report/interactive-voice-response-system-market-industry-analysis
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research – both primary and secondary. Technavio’s market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

【レポートの目次】

• Executive Summary
o Market Overview
• Market Landscape
o Market ecosystem
o Market characteristics
o Value chain analysis
• Market Sizing
o Market definition
o Market segment analysis
o Market size 2020
o Market outlook: Forecast for 2020 – 2025
• Five Forces Analysis
o Five forces summary
o Bargaining power of buyers
o Bargaining power of suppliers
o Threat of new entrants
o Threat of substitutes
o Threat of rivalry
o Market condition
• Market Segmentation by Technology
o Market segments
o Comparison by Technology
o Speech technology – Market size and forecast 2020-2025
o Dual-tone technology – Market size and forecast 2020-2025
o Market opportunity by Technology
• Market Segmentation by Deployment
o Market segments
o Comparison by Deployment
o Cloud-based – Market size and forecast 2020-2025
o On-premises – Market size and forecast 2020-2025
o Market opportunity by Deployment
• Customer landscape
o Overview
• Geographic Landscape
o Geographic segmentation
o Geographic comparison
o North America – Market size and forecast 2020-2025
o Europe – Market size and forecast 2020-2025
o APAC – Market size and forecast 2020-2025
o South America – Market size and forecast 2020-2025
o MEA – Market size and forecast 2020-2025
o Key leading countries
o Market opportunity by geography
o Market drivers
o Market challenges
o Market trends
• Vendor Landscape
o Vendor landscape
o Landscape disruption
o Competitive scenario
• Vendor Analysis
o Vendors covered
o Market positioning of vendors
o AT&T Inc.
o Atos SE
o Avaya Holdings Corp.
o Cisco Systems Inc.
o Concentrix Corp.
o NEC Corp.
o NICE Ltd.
o Nuance Communications Inc.
o RingCentral Inc.
o Verizon Communications Inc.
• Appendix
o Scope of the report
o Currency conversion rates for US$
o Research methodology
o List of abbreviations
Exhibit
• 1: Key Finding 1
• 2: Key Finding 2
• 3: Key Finding 3
• 4: Key Finding 5
• 5: Key Finding 6
• 6: Key Finding 7
• 7: Key Finding 8
• 8: Key Finding 9
• 9: Parent market
• 10: Market characteristics
• 11: Offerings of vendors included in the market definition
• 12: Market segments
• 13: Global – Market size and forecast 2020 – 2025 ($ million)
• 14: Global market: Year-over-year growth 2020 – 2025 (%)
• 15: Five forces analysis 2020 & 2025
• 16: Bargaining power of buyers
• 17: Bargaining power of suppliers
• 18: Threat of new entrants
• 19: Threat of substitutes
• 20: Threat of rivalry
• 21: Market condition – Five forces 2020
• 22: Technology – Market share 2020-2025 (%)
• 23: Comparison by Technology
• 24: Speech technology – Market size and forecast 2020-2025 ($ million)
• 25: Speech technology – Year-over-year growth 2020-2025 (%)
• 26: Dual-tone technology – Market size and forecast 2020-2025 ($ million)
• 27: Dual-tone technology – Year-over-year growth 2020-2025 (%)
• 28: Market opportunity by Technology
• 29: Deployment – Market share 2020-2025 (%)
• 30: Comparison by Deployment
• 31: Cloud-based – Market size and forecast 2020-2025 ($ million)
• 32: Cloud-based – Year-over-year growth 2020-2025 (%)
• 33: On-premises – Market size and forecast 2020-2025 ($ million)
• 34: On-premises – Year-over-year growth 2020-2025 (%)
• 35: Market opportunity by Deployment
• 36: Customer landscape
• 37: Market share by geography 2020-2025 (%)
• 38: Geographic comparison
• 39: North America – Market size and forecast 2020-2025 ($ million)
• 40: North America – Year-over-year growth 2020-2025 (%)
• 41: Europe – Market size and forecast 2020-2025 ($ million)
• 42: Europe – Year-over-year growth 2020-2025 (%)
• 43: APAC – Market size and forecast 2020-2025 ($ million)
• 44: APAC – Year-over-year growth 2020-2025 (%)
• 45: South America – Market size and forecast 2020-2025 ($ million)
• 46: South America – Year-over-year growth 2020-2025 (%)
• 47: MEA – Market size and forecast 2020-2025 ($ million)
• 48: MEA – Year-over-year growth 2020-2025 (%)
• 49: Key leading countries
• 50: Market opportunity by geography ($ million)
• 51: Impact of drivers and challenges
• 52: Vendor landscape
• 53: Landscape disruption
• 54: Industry risks
• 55: Vendors covered
• 56: Market positioning of vendors
• 57: AT&T Inc. – Overview
• 58: AT&T Inc. – Business segments
• 59: AT&T Inc. – Key offerings
• 60: AT&T Inc. – Key customers
• 61: AT&T Inc. – Segment focus
• 62: Atos SE – Overview
• 63: Atos SE – Business segments
• 64: Atos SE – Key offerings
• 65: Atos SE – Key customers
• 66: Atos SE – Segment focus
• 67: Avaya Holdings Corp. – Overview
• 68: Avaya Holdings Corp. – Business segments
• 69: Avaya Holdings Corp. – Key offerings
• 70: Avaya Holdings Corp. – Key customers
• 71: Avaya Holdings Corp. – Segment focus
• 72: Cisco Systems Inc. – Overview
• 73: Cisco Systems Inc. – Business segments
• 74: Cisco Systems Inc. – Key offerings
• 75: Cisco Systems Inc. – Key customers
• 76: Cisco Systems Inc. – Segment focus
• 77: Concentrix Corp. – Overview
• 78: Concentrix Corp. – Product and service
• 79: Concentrix Corp. – Key offerings
• 80: Concentrix Corp. – Key customers
• 81: Concentrix Corp. – Segment focus
• 82: NEC Corp. – Overview
• 83: NEC Corp. – Business segments
• 84: NEC Corp. – Key offerings
• 85: NEC Corp. – Key customers
• 86: NEC Corp. – Segment focus
• 87: NICE Ltd. – Overview
• 88: NICE Ltd. – Business segments
• 89: NICE Ltd. – Key offerings
• 90: NICE Ltd. – Key customers
• 91: NICE Ltd. – Segment focus
• 92: Nuance Communications Inc. – Overview
• 93: Nuance Communications Inc. – Business segments
• 94: Nuance Communications Inc. – Key offerings
• 95: Nuance Communications Inc. – Key customers
• 96: Nuance Communications Inc. – Segment focus
• 97: RingCentral Inc. – Overview
• 98: RingCentral Inc. – Business segments
• 99: RingCentral Inc. – Key offerings
• 100: RingCentral Inc. – Key customers
• 101: RingCentral Inc. – Segment focus
• 102: Verizon Communications Inc. – Overview
• 103: Verizon Communications Inc. – Business segments
• 104: Verizon Communications Inc. – Key offerings
• 105: Verizon Communications Inc. – Key customers
• 106: Verizon Communications Inc. – Segment focus
• 107: Currency conversion rates for US$
• 108: Research Methodology
• 109: Validation techniques employed for market sizing
• 110: Information sources
• 111: List of abbreviations



【掲載企業】

AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., Verizon Communications Inc.

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