顧客経験管理(CEM)の世界市場:分析ツール別(テキスト分析、EFMソフトウェア、音声分析、Webアナリティクス、その他)、タッチポイント種類別(ソーシャルメディア、コールセンター、モバイル、店舗、Eメール、その他)、導入別(オンプレミス、クラウド)、エンドユーザー別、地域別予測

【英語タイトル】Global Customer Experience Management (CEM) Market Size Study By Analytical Tool (Text Analytics, EFM Software, Speech Analytics, Web Analytics, Others), By Touch Point Type (Social Media, Call Centers, Mobile, Stores, Email, Others), By Deployment (On-Premise, Cloud), By End-User, and By Regional Forecasts, 2018-2025

Bizwit Research & Consultingが出版した調査資料(BZW808017)・商品コード:BZW808017
・発行会社(調査会社):Bizwit Research & Consulting
・発行日:2018年7月22日
・ページ数:約80
・レポート言語:英語
・レポート形式:PDF
・納品方法:Eメール(受注後3営業日)
・調査対象地域:グローバル、日本、アメリカ、カナダ、英国、ドイツ、フランス、中国、インド、ブラジル、メキシコ
・産業分野:情報・通信技術
◆販売価格オプション(消費税別)
Single User(1名様閲覧用、印刷不可)USD3,950 ⇒換算¥446,350見積依頼/購入/質問フォーム
Corporate User(同一法人内共有可)USD5,550 ⇒換算¥627,150見積依頼/購入/質問フォーム
販売価格オプションの説明
※お支払金額:換算金額(日本円)+消費税
※納期:即日~2営業日(3日以上かかる場合は別途表記又はご連絡)
※お支払方法:納品日+5日以内に請求書を発行・郵送(請求書発行日より2ヶ月以内に銀行振込、振込先:三菱UFJ銀行/H&Iグローバルリサーチ株式会社、支払期限と方法は調整可能)
本資料は、顧客経験管理(CEM)の世界市場について調べ、顧客経験管理(CEM)の世界規模、市場動向、市場環境、分析ツール別(テキスト分析、EFMソフトウェア、音声分析、Webアナリティクス、その他)分析、タッチポイント種類別(ソーシャルメディア、コールセンター、モバイル、店舗、Eメール、その他)分析、導入別(オンプレミス、クラウド)分析、エンドユーザー別分析、アメリカ市場規模、ヨーロッパ市場規模、アジア市場規模、日本市場規模、中国市場規模、関連企業情報などをまとめた調査レポートです。
・イントロダクション
・エグゼクティブサマリー
・顧客経験管理(CEM)の世界市場概要
・顧客経験管理(CEM)の世界市場環境
・顧客経験管理(CEM)の世界市場動向
・顧客経験管理(CEM)の世界市場規模
・顧客経験管理(CEM)の世界市場規模:分析ツール別(テキスト分析、EFMソフトウェア、音声分析、Webアナリティクス、その他)
・顧客経験管理(CEM)の世界市場規模:タッチポイント種類別(ソーシャルメディア、コールセンター、モバイル、店舗、Eメール、その他)
・顧客経験管理(CEM)の世界市場規模:導入別(オンプレミス、クラウド)
・顧客経験管理(CEM)の世界市場規模:エンドユーザー別
・顧客経験管理(CEM)の世界市場:地域別市場規模・分析
・顧客経験管理(CEM)の北米市場規模・予測
・顧客経験管理(CEM)のアメリカ市場規模・予測
・顧客経験管理(CEM)のヨーロッパ市場規模・予測
・顧客経験管理(CEM)のアジア市場規模・予測
・顧客経験管理(CEM)の日本市場規模・予測
・顧客経験管理(CEM)の中国市場規模・予測
・関連企業情報
【レポートの概要】

Global Customer Experience Management (CEM) Market to reach USD 27.97 billion by 2025.

Global Customer Experience Management (CEM) Market valued approximately USD 5.02 billion in 2016 is forecasted to grow with a healthy growth rate of more than 21.03% over the forecast period 2018-2025. The major factors speculated to augment the markets are technological progressions in the cloud and big data analytics to manage, design, and improve end-to-end consumer experience process, growing espousal of customer experience management solutions to minimize the customer churn rate across the globe, and escalating requirements for the personalized experience by customers across different industries. Customer Experience Management (or CEM) is defined as the practice of designing and reacting to customer communications to meet and/or exceed customer expectations and, thus, raise customer satisfaction, advocacy, and loyalty.
The regional analysis of Global Customer Experience Management (CEM) Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share. Whereas, owing to the countries such as China, Japan, and India, Asia Pacific region is also expected to exhibit higher growth rate / CAGR over the forecast period 2018-2025.
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Analytical Tools:

 Text Analytics
 Enterprise Feedback Management (EFM) Software
 Speech Analytics
 Web Analytics
 Other Analytics

By Touch Point Type:

 Social Media
 Call Centers
 Mobile
 Stores
 Web Services
 Email
 Others

By Deployment:

 On-Premise
 Cloud

By Vertical:

 Retail
 Banking, Financial Services & Insurance (BFSI)
 Energy & Utilities
 Healthcare
 Manufacturing
 IT & Telecom
 Consumer Goods
 Others

By Regions:
 North America
o U.S.
o Canada
 Europe
o UK
o Germany
 Asia Pacific
o China
o India
o Japan
 Latin America
o Brazil
o Mexico
 Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2015, 2016
Base year – 2017
Forecast period – 2018 to 2025

The industry is seeming to be fairly competitive. Some of the leading market players include CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc., and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

Target Audience of the Customer Experience Management (CEM) Market Study:

 Key Consulting Companies & Advisors
 Large, medium-sized, and small enterprises
 Venture capitalists
 Value-Added Resellers (VARs)
 Third-party knowledge providers
 Investment bankers
 Investors

【レポートの目次】

TABLE OF CONTENTS
Chapter 1. Global Customer Experience Management (CEM) Market Definition & Scope
1.1. Research Objective
1.2. Market Definition
1.3. Scope of The Study
1.4. Years Considered for The Study
1.5. Currency Conversion Rates
1.6. Report Limitation
Chapter 2. Research Methodology
2.1. Research Process
2.1.1. Data Mining
2.1.2. Analysis
2.1.3. Market Estimation
2.1.4. Validation
2.1.5. Publishing
2.2. Research Assumption
Chapter 3. Executive Summary
3.1. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
3.2. Key Trends
Chapter 4. Global Customer Experience Management (CEM) Market Dynamics
4.1. Growth Prospects
4.1.1. Drivers
4.1.2. Restraints
4.1.3. Opportunities
4.2. Industry Analysis
4.2.1. Porter’s 5 Force Model
4.2.2. PEST Analysis
4.2.3. Value Chain Analysis
4.3. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Experience Management (CEM) Market by Analytical Tool
5.1. Market Snapshot
5.2. Market Performance – Potential Model
5.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
5.3.1. Text Analytics
5.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.2. Enterprise Feedback Management (EFM) Software
5.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.3. Speech Analytics
5.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.4. Web Analytics
5.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
5.3.5. Other Analytics
5.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
5.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 6. Global Customer Experience Management (CEM) Market by Touch Point Type
6.1. Market Snapshot
6.2. Market Performance – Potential Model
6.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
6.3.1. Social Media
6.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.2. Call Centers
6.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.3. Mobile
6.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.4. Stores
6.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.5. Web Services
6.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.6. Email
6.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
6.3.7. Others
6.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
6.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 7. Global Customer Experience Management (CEM) Market by Deployment
7.1. Market Snapshot
7.2. Market Performance – Potential Model
7.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
7.3.1. On-Premise
7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
7.3.2. Cloud
7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
7.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 8. Global Customer Experience Management (CEM) Market by End-User
8.1. Market Snapshot
8.2. Market Performance – Potential Model
8.3. Customer Experience Management (CEM) Market, Sub Segment Analysis
8.3.1. Retail
8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.2. Banking, Financial Services & Insurance (BFSI)
8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.3. Energy & Utilities
8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.4. Healthcare
8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.5. Manufacturing
8.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.6. IT & Telecom
8.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.7. Consumer Goods
8.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
8.3.8. Others
8.3.8.1. Market estimates & forecasts, 2015-2025 (USD Billion)
8.3.8.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 9. Global Customer Experience Management (CEM) Market, Regional Analysis
9.1. Customer Experience Management (CEM) Market, Regional Market Snapshot (2015-2025)
9.2. North America Customer Experience Management (CEM) Market Snapshot
9.2.1. U.S.
9.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2. Canada
9.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.2.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3. Europe Customer Experience Management (CEM) Market Snapshot
9.3.1. U.K.
9.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2. Germany
9.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3. France
9.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4. Rest of Europe
9.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.3.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4. Asia Customer Experience Management (CEM) Market Snapshot
9.4.1. China Customer Experience Management (CEM) Market Size Estimates & Forecasts, 2015-2025 (USD Billion)
9.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2. India
9.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3. Japan
9.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4. Rest of Asia Pacific
9.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.4.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5. Latin America Customer Experience Management (CEM) Market Snapshot
9.5.1. Brazil
9.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2. Mexico
9.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.5.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6. Rest of The World
9.6.1. South America
9.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2. Middle East and Africa
9.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)
9.6.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)
Chapter 10. Competitive Intelligence
10.1. Company Market Share (Subject to Data Availability)
10.2. Top Market Strategies
10.3. Company Profiles
10.3.1. CA Technologies
10.3.1.1. Overview
10.3.1.2. Financial (Subject to Data Availability)
10.3.1.3. Product Summary
10.3.1.4. Recent Developments
10.3.2. IBM Corporation
10.3.3. Clarabridge
10.3.4. Oracle Corporation
10.3.5. Medallia
10.3.6. Adobe Systems Incorporated
10.3.7. Avaya, Inc.
10.3.8. Nokia Networks
10.3.9. Chime Technologies Inc.
10.3.10. SAS Institute, Inc.

TABLE 1. LIST OF SECONDARY SOURCES, USED IN THE STUDY OF GLOBAL Customer Experience Management (CEM) MARKET
TABLE 2. LIST OF PRIMARY SOURCES, USED IN THE STUDY OF GLOBAL Customer Experience Management (CEM) MARKET
TABLE 3. GLOBAL Customer Experience Management (CEM) MARKET, REPORT SCOPE
TABLE 4. YEARS CONSIDERED FOR THE STUDY
TABLE 5. EXCHANGE RATES CONSIDERED
TABLE 6. GLOBAL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY REGION 2015-2025 (USD BILLION)
TABLE 7. GLOBAL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY COMPONENT 2015-2025 (USD BILLION)
TABLE 8. GLOBAL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY TYPE 2015-2025 (USD BILLION)
TABLE 9. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 10. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 11. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 12. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 13. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 14. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 15. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 16. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 17. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 18. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 19. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 20. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 21. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 22. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 23. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 24. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 25. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 26. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 27. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 28. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 29. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 30. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 31. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 32. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 33. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 34. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 35. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 36. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 37. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 38. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 39. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 40. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 41. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 42. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 43. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 44. GLOBAL Customer Experience Management (CEM) MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 45. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 46. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 47. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 48. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 49. U.S. Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 50. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 51. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 52. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 53. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 54. CANADA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 55. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 56. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 57. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 58. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 59. UK Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 60. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 61. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 62. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 63. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 64. GERMANY Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 65. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 66. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 67. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 68. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 69. ROE Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 70. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 71. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 72. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 73. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 74. CHINA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 75. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 76. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 77. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 78. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 79. INDIA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 80. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 81. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 82. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 83. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 84. JAPAN Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 85. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 86. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 87. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 88. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 89. ROAPAC Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 90. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 91. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 92. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 93. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 94. BRAZIL Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 95. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 96. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 97. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 98. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 99. MEXICO Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 100. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 101. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 102. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 103. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 104. ROLA Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 105. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
TABLE 106. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 107. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 108. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
TABLE 109. ROW Customer Experience Management (CEM) MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)


List of Figures
FIG 1. GLOBAL Customer Experience Management (CEM) MARKET, RESEARCH METHODOLOGY
FIG 2. GLOBAL Customer Experience Management (CEM) MARKET, MARKET ESTIMATION TECHNIQUES
FIG 3. MARKET SIZE ESTIMATES & FORECAST METHODS
FIG 4. GLOBAL Customer Experience Management (CEM) MARKET, KEY TRENDS 2016
FIG 5. GLOBAL Customer Experience Management (CEM) MARKET, GROWTH PROSPECTS 2017-2025
FIG 6. GLOBAL Customer Experience Management (CEM) MARKET, PORTERS 5 FORCE MODEL
FIG 7. GLOBAL Customer Experience Management (CEM) MARKET, PEST ANALYSIS
FIG 8. GLOBAL Customer Experience Management (CEM) MARKET, VALUE CHAIN ANALYSIS
FIG 9. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 10. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 11. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 12. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 13. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 14. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 15. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 16. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 17. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 18. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 19. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 20. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 21. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 22. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 23. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 24. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 25. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 26. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 27. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 28. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 29. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 30. GLOBAL Customer Experience Management (CEM) MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
FIG 31. GLOBAL Customer Experience Management (CEM) MARKET, REGIONAL SNAPSHOT 2015 & 2025
FIG 32. NORTH AMERICA Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
FIG 33. EUROPE Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
FIG 34. ASIA PACIFIC Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
FIG 35. LATIN AMERICA Customer Experience Management (CEM) MARKET 2015 & 2025 (USD BILLON)
FIG 36. Customer Experience Management (CEM) MARKET, COMPANY MARKET SHARE ANALYSIS (2016)

★調査レポート[顧客経験管理(CEM)の世界市場:分析ツール別(テキスト分析、EFMソフトウェア、音声分析、Webアナリティクス、その他)、タッチポイント種類別(ソーシャルメディア、コールセンター、モバイル、店舗、Eメール、その他)、導入別(オンプレミス、クラウド)、エンドユーザー別、地域別予測] (コード:BZW808017)販売に関する免責事項を必ずご確認ください。
★調査レポート[顧客経験管理(CEM)の世界市場:分析ツール別(テキスト分析、EFMソフトウェア、音声分析、Webアナリティクス、その他)、タッチポイント種類別(ソーシャルメディア、コールセンター、モバイル、店舗、Eメール、その他)、導入別(オンプレミス、クラウド)、エンドユーザー別、地域別予測]についてメールでお問い合わせ


◆H&Iグローバルリサーチのお客様(例)◆