カテゴリー： Grand View Research, サービス/金融, 世界

世界のサービスとしてのコンタクトセンター（CCaaS）市場2021-2028：企業規模別（大企業、中小企業）、エンドユーザー別（金融、消費財・小売、医療）、サービス別、ソリューション別、地域別

【英語タイトル】Contact Center As A Service Market Size, Share & Trends Analysis Report By Enterprise Size (Large, SME), By End Use (BFSI, Consumer Goods & Retail, Healthcare), By Service, By Solution, By Region, And Segment Forecasts, 2021 - 2028

Grand View Researchが出版した調査資料（GV21JL001）・商品コード：GV21JL001
・発行会社（調査会社）：Grand View Research
・発行日：2021年7月1日
・ページ数：150
・レポート言語：英語
・レポート形式：PDF
・納品方法：Eメール（受注後3営業日）
・調査対象地域：グローバル
・産業分野：サービス
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グランドビューリサーチ社は、サービスとしてのコンタクトセンター（CCaaS）の世界市場規模が2028年までに108億ドルに達すると予測しています。2021年から2028年までに年平均15.7％成長する見通しです。本市場調査レポートでは、サービスとしてのコンタクトセンター（CCaaS）の世界市場について調査・分析し、調査手法・範囲、エグゼクティブサマリー、産業動向、ソリューション別（自動着信分配、通話録音、コンピュータテレフォニーインテグレーション、顧客コラボレーション、ダイヤラー）分析、サービス別（統合・展開、サポート・メンテナンス、トレーニング・コンサルティング、マネージドサービス）分析、企業規模別（大企業、中小企業）分析、エンドユーザー別（金融、消費財・小売、政府、医療、IT・通信）分析、地域別分析、競争分析、競争状況などの項目を掲載しています。
・調査手法・範囲
・エグゼクティブサマリー
・産業動向
・サービスとしてのコンタクトセンター（CCaaS）の世界市場規模：ソリューション別（自動着信分配、通話録音、コンピュータテレフォニーインテグレーション、顧客コラボレーション、ダイヤラー）
・サービスとしてのコンタクトセンター（CCaaS）の世界市場規模：サービス別（統合・展開、サポート・メンテナンス、トレーニング・コンサルティング、マネージドサービス）
・サービスとしてのコンタクトセンター（CCaaS）の世界市場規模：企業規模別（大企業、中小企業）
・サービスとしてのコンタクトセンター（CCaaS）の世界市場規模：エンドユーザー別（金融、消費財・小売、政府、医療、IT・通信）
・サービスとしてのコンタクトセンター（CCaaS）の世界市場規模：地域別
・競争分析
・競争状況
❖ レポートの概要 ❖

Contact Center As A Service Market Growth & Trends

The global contact center as a service market size is expected to reach USD 10.80 billion by 2028, registering a CAGR of 15.7% from 2021 to 2028, according to a new report by Grand View Research, Inc. The promising future growth prospects of the market can be attributed to the increasing need of businesses to enhance customer experience. To rise above the competition, businesses across the globe place high importance on maintaining a quality customer experience by offering timely and accurate feedback to their consumers.

Businesses have started realizing the value of having a cloud-based customer contact center solution. The Contact Center as a Service (CCaaS) industry is expected to witness significant growth from opportunities created by the migration of the global workforce to the cloud. According to a Microsoft study, around 66% of businesses globally are using at least three communication channels to effectively connect with brands.

The increasing competition in the contact center industry to retain customers is expected to fuel the adoption of CCaaS. These cloud-based services offer solutions and tools that would support representatives while dealing with their customers. Moreover, these services help representatives in offering real-time assistance and eventually boost their customer handling skills.

The COVID-19 pandemic is expected to have a positive impact on the market. The use of CCaaS has allowed organizations to embrace remote working models and continue business operations despite the varying degrees of movement restrictions put in place by regional and national governing bodies. However, the increasing concerns of data security are expected to hamper the market growth over the forecast period. Moreover, CCaaS solutions handle huge data volumes and critical financial data of consumers, which could be at risk of malicious attacks.

North America accounted for the highest revenue share in 2020 and is likely to retain the leading position throughout the forecast period. On the other hand, Asia Pacific is expected to be the fastest-growing regional market during the forecast years owing to the rapid industrial expansion and development in emerging economies of the region, such as China and India.

Contact Center As A Service Market Report Highlights

• The customer collaboration solution segment is expected to witness the fastest CAGR over the forecast period due to the rising focus of businesses on offering enhanced customer satisfaction by solving their issues and promptly attending their calls

• The managed services segment is likely to register the fastest CAGR from 2021 to 2028

• The increasing need for monitoring IT operations, data backup & recovery, help desk support, and security is expected to drive the demand for managed services

• The consumer goods & retail end-use segment is expected to provide promising growth opportunities to the market

• The increasing usage of online channels for purchasing consumer goods amidst the COVID-19 pandemic is expected to drive the demand for CCaaS in the consumer goods & retail industry

❖ レポートの目次 ❖

Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
2.1 Contact Center as a Service Market – Industry Snapshot & Key Buying Criteria, 2016 – 2028
2.2 Global Contact Center as a Service Market, 2016 – 2028
2.2.1 Global contact center as a service market, by region, 2016 – 2028
2.2.2 Global contact center as a service market, by solution, 2016 – 2028
2.2.3 Global contact center as a service market, by service, 2016 – 2028
2.2.4 Global contact center as a service market, by enterprise size, 2016 – 2028
2.2.5 Global contact center as a service market, by end use, 2016 – 2028
Chapter 3 Contact Center as a Service Industry Outlook
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Contact Center as a Service Market – Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center as a Service Market – Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Increasing need to improve customer experience
3.4.1.2 Reduction in operational costs post CCaaS adoption
3.4.2 Market challenge analysis
3.4.2.1 Increasing concerns of data security issues
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center as a Service Market – Porter’s Five Forces Analysis
3.7 Contact Center as a Service Market – Key Company Ranking/Company Market Share Analysis, 2020
3.8 Contact Center as a Service Market – PESTEL Analysis
Chapter 4 Contact Center as a Service Solution Outlook
4.1 Contact Center as a Service Market Share By Solution, 2020
4.2 Automatic Call Distribution
4.2.1 Automatic call distribution contact center as a service market, 2016 – 2028
4.3 Call Recording
4.3.1 Call recording contact center as a service market, 2016 – 2028
4.4 Computer Telephony Integration
4.4.1 Computer telephony integration contact center as a service market, 2016 – 2028
4.5 Customer Collaboration
4.5.1 Customer collaboration contact center as a service market, 2016 – 2028
4.6 Dialer
4.6.1 Dialer contact center as a service market, 2016 – 2028
4.7 Interactive Voice Response
4.7.1 Interactive voice response contact center as a service market, 2016 – 2028
4.8 Reporting & Analytics
4.8.1 Reporting & analytics contact center as a service market, 2016 – 2028
4.9 Workforce Optimization
4.9.1 Workforce optimization contact center as a service market, 2016 – 2028
4.10 Others
4.10.1 Others contact center as a service market, 2016 – 2028
Chapter 5 Contact Center as a Service Service Outlook
5.1 Contact Center as a Service Market Share By Service, 2020
5.2 Integration & Deployment
5.2.1 Contact center as a integration & deployment service market, 2016 – 2028
5.3 Support & Maintenance
5.3.1 Contact center as a support & maintenance service market, 2016 – 2028
5.4 Training & Consulting
5.4.1 Contact center as a training & consulting service market, 2016 – 2028
5.5 Managed Services
5.5.1 Contact center as a managed services market, 2016 – 2028
Chapter 6 Contact Center as a Service Enterprise Size Outlook
6.1 Contact Center as a Service Market Share By Enterprise Size, 2020
6.2 Large Enterprises
6.2.1 Contact center as a service market in large enterprises, 2016 – 2028
6.3 Small & Medium Enterprises
6.3.1 Contact center as a service market in small & medium enterprises, 2016 – 2028
Chapter 7 Contact Center as a Service End-use Outlook
7.1 Contact Center as a Service Market Share By End Use, 2020
7.2 BFSI
7.2.1 Contact center as a service market in BFSI, 2016 – 2028
7.3 Consumer Goods & Retail
7.3.1 Contact center as a service market in consumer goods & retail, 2016 – 2028
7.4 Government
7.4.1 Contact center as a service market in government, 2016 – 2028
7.5 Healthcare
7.5.1 Contact center as a service market in healthcare, 2016 – 2028
7.6 IT & Telecom
7.6.1 Contact center as a service market in IT & telecom, 2016 – 2028
7.7 Travel & Hospitality
7.7.1 Contact center as a service market in travel & hospitality, 2016 – 2028
7.8 Others
7.8.1 Contact center as a service market in other end use, 2016 – 2028
Chapter 8 Contact Center as a Service Regional Outlook
8.1 Contact Center as a Service Market Share By Region, 2020
8.2 North America
8.2.1 North America contact center as a service market, 2016 –2028
8.2.2 North America contact center as a service market, by solution, 2016 – 2028
8.2.3 North America contact center as a service market, by service, 2016 – 2028
8.2.4 North America contact center as a service market, by enterprise size, 2016 – 2028
8.2.5 North America contact center as a service market, by end use, 2016 – 2028
8.2.6 The U.S.
8.2.6.1 The U.S. contact center as a service market, 2016 – 2028
8.2.6.2 The U.S. contact center as a service market, by solution, 2016 – 2028
8.2.6.3 The U.S. contact center as a service market, by service, 2016 – 2028
8.2.6.4 U.S. contact center as a service market, by enterprise size, 2016 – 2028
8.2.6.5 The U.S. contact center as a service market, by end use, 2016 – 2028
8.2.7 Canada
8.2.7.1 Canada contact center as a service market, 2016 – 2028
8.2.7.2 Canada contact center as a service market, by solution, 2016 – 2028
8.2.7.3 Canada contact center as a service market, by service, 2016 – 2028
8.2.7.4 Canada contact center as a service market, by enterprise size, 2016 – 2028
8.2.7.5 Canada contact center as a service market, by end use, 2016 – 2028
8.3 Europe
8.3.1 Europe contact center as a service market, 2016 – 2028
8.3.2 Europe contact center as a service market, by solution, 2016 – 2028
8.3.3 Europe contact center as a service market, by service, 2016 – 2028
8.3.4 Europe contact center as a service market, by enterprise size, 2016 – 2028
8.3.5 Europe contact center as a service market, by end use, 2016 – 2028
8.3.6 Germany
8.3.6.1 Germany contact center as a service market, 2016 – 2028
8.3.6.2 Germany contact center as a service market, by solution, 2016 – 2028
8.3.6.3 Germany contact center as a service market, by service, 2016 – 2028
8.3.6.4 Germany contact center as a service market, by enterprise size, 2016 – 2028
8.3.6.5 Germany contact center as a service market, by end use, 2016 – 2028
8.3.7 The U.K.
8.3.7.1 The U.K. contact center as a service market, 2016 – 2028
8.3.7.2 The U.K. contact center as a service market, by solution, 2016 – 2028
8.3.7.3 The U.K. contact center as a service market, by service, 2016 – 2028
8.3.7.4 The U.K. contact center as a service market, by enterprise size, 2016 – 2028
8.3.7.5 The U.K. contact center as a service market, by end use, 2016 – 2028
8.4 Asia Pacific
8.4.1 Asia Pacific contact center as a service market, 2016 – 2028
8.4.2 Asia Pacific contact center as a service market, by solution, 2016 – 2028
8.4.3 Asia Pacific contact center as a service market, by service, 2016 – 2028
8.4.4 Asia Pacific contact center as a service market, by enterprise size, 2016 – 2028
8.4.5 Asia Pacific contact center as a service market, by end use, 2016 – 2028
8.4.6 China
8.4.6.1 China contact center as a service market, 2016 – 2028
8.4.6.2 China contact center as a service market, by solution, 2016 – 2028
8.4.6.3 China contact center as a service market, by service, 2016 – 2028
8.4.6.4 China contact center as a service market, by enterprise size, 2016 – 2028
8.4.6.5 China contact center as a service market, by end use, 2016 – 2028
8.4.7 India
8.4.7.1 India contact center as a service market, 2016 – 2028
8.4.7.2 India contact center as a service market, by solution, 2016 – 2028
8.4.7.3 India contact center as a service market, by service, 2016 – 2028
8.4.7.4 India contact center as a service market, by enterprise size, 2016 – 2028
8.4.7.5 India contact center as a service market, by end use, 2016 – 2028
8.4.8 Japan
8.4.8.1 Japan contact center as a service market, 2016 – 2028
8.4.8.2 Japan contact center as a service market, by solution, 2016 – 2028
8.4.8.3 Japan contact center as a service market, by service, 2016 – 2028
8.4.8.4 Japan contact center as a service market, by enterprise size, 2016 – 2028
8.4.8.5 Japan contact center as a service market, by end use, 2016 – 2028
8.5 Latin America
8.5.1 Latin America contact center as a service market, 2016 – 2028
8.5.2 Latin America contact center as a service market, by solution, 2016 – 2028
8.5.3 Latin America contact center as a service market, by service, 2016 – 2028
8.5.4 Latin America contact center as a service market, by enterprise size, 2016 – 2028
8.5.5 Latin America contact center as a service market, by end use, 2016 – 2028
8.5.6 Brazil
8.5.6.1 Brazil contact center as a service market, 2016 – 2028
8.5.6.2 Brazil contact center as a service market, by solution, 2016 – 2028
8.5.6.3 Brazil contact center as a service market, by service, 2016 – 2028
8.5.6.4 Brazil contact center as a service market, by enterprise size, 2016 – 2028
8.5.6.5 Brazil contact center as a service market, by end use, 2016 – 2028
8.6 MEA
8.6.1 MEA contact center as a service market, 2016 – 2028
8.6.2 MEA contact center as a service market, by solution, 2016 – 2028
8.6.3 MEA contact center as a service market, by charger type, 2016 – 2028
8.6.4 MEA contact center as a service market, by enterprise size, 2016 – 2028
8.6.5 MEA contact center as a service market, by end use, 2016 – 2028
Chapter 9 Competitive Analysis
9.1 Recent Developments and Impact Analysis, by Key Market Participants
9.2 Competitive Dashboard Analysis
9.3 Company Market Positioning Analysis
9.4 List of key emerging companies/technology disruptors/innovators
9.5 Company Geographical Presence
Chapter 10 Competitive Landscape
10.1 Alcatel Lucent Enterprise
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Avaya, Inc.
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 Cisco Systems, Inc.
10.3.1 Company overview
10.3.2 Financial performance
10.3.3 Product benchmarking
10.3.4 Strategic initiatives
10.4 Enghouse Interactive, Inc.
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 Five9, Inc.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 Genesys
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic initiatives
10.7 Microsoft Corporation
10.7.1 Company overview
10.7.2 Financial performance
10.7.3 Product benchmarking
10.7.4 Strategic initiatives
10.8 NICE inContact
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 SAP SE
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Unify, Inc.
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives

List of Tables

TABLE 1 Contact center as a service market - Industry snapshot & key buying criteria, 2016 - 2028
TABLE 2 Global contact center as a service market, 2016 - 2028 (USD Million)
TABLE 3 Global contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 4 Global contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 5 Global contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 6 Global contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 7 Global contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 8 Vendor landscape
TABLE 9 Contact center as a service market-Key market driver impact
TABLE 10 Contact center as a service market-Key market challenge impact
TABLE 11 Automatic call distribution contact center as a service market, 2016 - 2028 (USD Million)
TABLE 12 Automatic call distribution contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 13 Call recording contact center as a service market, 2016 - 2028 (USD Million)
TABLE 14 Call recording contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 15 Computer telephony integration contact center as a service market, 2016 - 2028 (USD Million)
TABLE 16 Computer telephony integration contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 17 Customer collaboration contact center as a service market, 2016 - 2028 (USD Million)
TABLE 18 Customer collaboration contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 19 Dialer contact center as a service market, 2016 - 2028 (USD Million)
TABLE 20 Dialer contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 21 Interactive voice response contact center as a service market, 2016 - 2028 (USD Million)
TABLE 22 Interactive voice response contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 23 Reporting & analytics contact center as a service market, 2016 - 2028 (USD Million)
TABLE 24 Reporting & analytics contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 25 Workforce optimization contact center as a service market, 2016 - 2028 (USD Million)
TABLE 26 Workforce optimization contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 27 Others contact center as a service market, 2016 - 2028 (USD Million)
TABLE 28 Others contact center as a service market, by region, 2016 - 2028 (USD Million)
TABLE 29 Contact center as a integration & deployment service market, 2016 - 2028 (USD Million)
TABLE 30 Contact center as a integration & deployment service market, by region, 2016 - 2028 (USD Million)
TABLE 31 Contact center as a support & maintenance service market, 2016 - 2028 (USD Million)
TABLE 32 Contact center as a support & maintenance service market, by region, 2016 - 2028 (USD Million)
TABLE 33 Contact center as a training & consulting service market, 2016 - 2028 (USD Million)
TABLE 34 Contact center as a training & consulting service market, by region, 2016 - 2028 (USD Million)
TABLE 35 Contact center as a managed service market, 2016 - 2028 (USD Million)
TABLE 36 Contact center as a managed service market, by region, 2016 - 2028 (USD Million)
TABLE 37 Contact center as a service market for large enterprises, 2016 - 2028 (USD Million)
TABLE 38 Contact center as a service market for large enterprises, by region, 2016 - 2028 (USD Million)
TABLE 39 Contact center as a service market for small & medium enterprises, 2016 - 2028 (USD Million)
TABLE 40 Contact center as a service market for small & medium enterprises, by region, 2016 - 2028 (USD Million)
TABLE 41 Contact center as a service market in BFSI, 2016 - 2028 (USD Million)
TABLE 42 Contact center as a service market in BFSI, by region, 2016 - 2028 (USD Million)
TABLE 43 Contact center as a service market in consumer goods & retail, 2016 - 2028 (USD Million)
TABLE 44 Contact center as a service market in consumer goods & retail, by region, 2016 - 2028 (USD Million)
TABLE 45 Contact center as a service market in government, 2016 - 2028 (USD Million)
TABLE 46 Contact center as a service market in government, by region, 2016 - 2028 (USD Million)
TABLE 47 Contact center as a service market in healthcare, 2016 - 2028 (USD Million)
TABLE 48 Contact center as a service market in healthcare, by region, 2016 - 2028 (USD Million)
TABLE 49 Contact center as a service market in IT & telecom, 2016 - 2028 (USD Million)
TABLE 50 Contact center as a service market in IT & telecom, by region, 2016 - 2028 (USD Million)
TABLE 51 Contact center as a service market in travel & hospitality, 2016 - 2028 (USD Million)
TABLE 52 Contact center as a service market in travel & hospitality, by region, 2016 - 2028 (USD Million)
TABLE 53 Contact center as a service market in other end use, 2016 - 2028 (USD Million)
TABLE 54 Contact center as a service market in other end use, by region, 2016 - 2028 (USD Million)
TABLE 55 North America contact center as a service market, 2016 - 2028 (USD Million)
TABLE 56 North America contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 57 North America contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 58 North America contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 59 North America contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 60 The U.S. contact center as a service market, 2016 - 2028 (USD Million)
TABLE 61 The U.S. contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 62 The U.S. contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 63 The U.S. contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 64 The U.S. contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 65 Canada contact center as a service market, 2016 - 2028 (USD Million)
TABLE 66 Canada contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 67 Canada contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 68 Canada contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 69 Canada contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 70 Europe contact center as a service market, 2016 - 2028 (USD Million)
TABLE 71 Europe contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 72 Europe contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 73 Europe contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 74 Europe contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 75 Germany contact center as a service market, 2016 - 2028 (USD Million)
TABLE 76 Germany contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 77 Germany contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 78 Germany contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 79 Germany contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 80 The U.K. contact center as a service market, 2016 - 2028 (USD Million)
TABLE 81 The U.K. contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 82 The U.K. contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 83 The U.K. contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 84 The U.K. contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 85 Asia Pacific contact center as a service market, 2016 - 2028 (USD Million)
TABLE 86 Asia Pacific contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 87 Asia Pacific contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 88 Asia Pacific contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 89 Asia Pacific contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 90 China contact center as a service market, 2016 - 2028 (USD Million)
TABLE 91 China contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 92 China contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 93 China contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 94 China contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 95 India contact center as a service market, 2016 - 2028 (USD Million)
TABLE 96 India contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 97 India contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 98 India contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 99 India contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 100 Japan contact center as a service market, 2016 - 2028 (USD Million)
TABLE 101 Japan contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 102 Japan contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 103 Japan contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 104 Japan contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 105 Latin America contact center as a service market, 2016 - 2028 (USD Million)
TABLE 106 Latin America contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 107 Latin America contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 108 Latin America contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 109 Latin America contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 110 Brazil contact center as a service market, 2016 - 2028 (USD Million)
TABLE 111 Brazil contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 112 Brazil contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 113 Brazil contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 114 Brazil contact center as a service market, by end use, 2016 - 2028 (USD Million)
TABLE 115 MEA contact center as a service market, 2016 - 2028 (USD Million)
TABLE 116 MEA contact center as a service market, by solution, 2016 - 2028 (USD Million)
TABLE 117 MEA contact center as a service market, by service, 2016 - 2028 (USD Million)
TABLE 118 MEA contact center as a service market, by enterprise size, 2016 - 2028 (USD Million)
TABLE 119 MEA contact center as a service market, by end use, 2016 - 2028 (USD Million)

List of Figures

FIG. 1 Market segmentation and scope
FIG. 2 Global contact center as a service market, 2016 - 2028 (USD Million)
FIG. 3 Contact center as a service market - Value chain analysis
FIG. 4 Contact center as a service market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Contact center as a service market - Porter’s five forces analysis
FIG. 7 Contact center as a service market - Key company ranking/company market share analysis, 2020
FIG. 8 Contact center as a service market - PESTEL analysis
FIG. 9 Contact center as a service market, by solution, 2020
FIG. 10 Contact center as a service market, by service, 2020
FIG. 11 Contact center as a service market, by enterprise size, 2020
FIG. 12 Contact center as a service market, by end use, 2020
FIG. 13 Contact center as a service market, by region, 2020
FIG. 14 Contact center as a service market - Regional takeaways
FIG. 15 North America contact center as a service market-Key takeaways
FIG. 16 Europe contact center as a service market - Key takeaways
FIG. 17 Asia Pacific contact center as a service market - Key takeaways
FIG. 18 Latin America contact center as a service market - Key takeaways
FIG. 19 MEA contact center as a service market - Key takeaways

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