コンタクトセンター分析の世界市場2020-2026:ソリューション別、サービス別、展開別、企業規模別、用途別、最終用途別、地域別

【英語タイトル】Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2020 - 2026

Grand View Researchが出版した調査資料(GV20NV139)・商品コード:GV20NV139
・発行会社(調査会社):Grand View Research
・発行日:2020年9月29日
・ページ数:170
・レポート言語:英語
・レポート形式:PDF
・納品方法:Eメール(受注後3営業日)
・調査対象地域:グローバル
・産業分野:次世代テクノロジー
◆販売価格オプション(消費税別)
Single UserUSD5,950 ⇒換算¥618,800見積依頼/購入/質問フォーム
Multi User/Five UserUSD6,950 ⇒換算¥722,800見積依頼/購入/質問フォーム
Global/corporate LicenseUSD8,950 ⇒換算¥930,800見積依頼/購入/質問フォーム
販売価格オプションの説明
※お支払金額:換算金額(日本円)+消費税
※納期:即日〜2営業日(3日以上かかる場合は別途表記又はご連絡)
※お支払方法:納品日+5日以内に請求書を発行・郵送(請求書発行日より2ヶ月以内に銀行振込、振込先:三菱UFJ銀行/H&Iグローバルリサーチ株式会社、支払期限と方法は調整可能)
本調査レポートでは、コンタクトセンター分析の世界市場について調査・分析し、調査手法・範囲、エグゼクティブサマリー、産業概要、ソリューション別市場規模(クロスチャネル分析、パフォーマンス分析、予測分析、音声分析、テキスト分析)、サービス別市場規模(統合・展開、サポート・メンテナンス、トレーニング・コンサルティング、マネージドサービス)、展開別市場規模(ホスティング、オンプレミス)、企業規模別市場規模(大企業、中小企業)、用途別市場規模(自動着信分配器、カスタマーエクスペリエンス管理、ログ管理、リアルタイム監視・レポート、リスク・コンプライアンス管理)、最終用途別市場規模(金融、消費財・小売、政府、医療、IT・通信)、地域別市場規模、競争状況などの項目を掲載しています。
・調査手法・範囲
・エグゼクティブサマリー
・産業概要
・コンタクトセンター分析の世界市場規模:ソリューション別(クロスチャネル分析、パフォーマンス分析、予測分析、音声分析、テキスト分析)
・コンタクトセンター分析の世界市場規模:サービス別(統合・展開、サポート・メンテナンス、トレーニング・コンサルティング、マネージドサービス)
・コンタクトセンター分析の世界市場規模:展開別(ホスティング、オンプレミス)
・コンタクトセンター分析の世界市場規模:企業規模別(大企業、中小企業)
・コンタクトセンター分析の世界市場規模:用途別(自動着信分配器、カスタマーエクスペリエンス管理、ログ管理、リアルタイム監視・レポート、リスク・コンプライアンス管理)
・コンタクトセンター分析の世界市場規模:最終用途別(金融、消費財・小売、政府、医療、IT・通信)
・コンタクトセンター分析の世界市場規模:地域別
・競争状況
【レポートの概要】

Contact Center Analytics Market Growth & Trends

The global contact center analytics market size is expected to reach USD 2.66 billion by 2026, registering a CAGR of 16.8% from 2020 to 2026, according to a new report by Grand View Research, Inc. The growing demand for effective customer experience management solutions is expected to drive market growth over the forecast period. Various factors such as increased compliance requirements and growing social media analytics are further contributing to the market growth.

Numerous businesses are using automated services such as auto-attendant service that helps reduce the number of workforces required to provide a contact center service. The auto-attendant service also allows supervisors and agents to manage their time effectively. Furthermore, this service helps reduce call waiting time and agent idle time, thereby optimizing business productivity.

The contact center analytics solutions offer advanced call-routing, aided by Interactive Voice Response (IVR) and auto-attendant service, to ensure that clients and customers get to speak to a qualified agent as quickly as possible. Analytics solutions also enable supervisors to access high-level dashboards. These dashboards provide an overview of the average call duration and call waiting time, thereby allowing supervisors to make necessary business decisions for increasing contact center productivity.

Analytics solutions allow businesses to conduct an end-to-end analysis of numerous customer data points to proactively identify potential improvements in an agent’s responses. The analyzed output enables a company to design a solution that effectively caters to customer requirements. Furthermore, growing technological advancements in customer relationship management and artificial intelligence are further projected to propel the market growth over the forecast period.

Contact Center Analytics Market Report Highlights

• Speech analytics helps improve service quality and customer experience, in addition to reducing operating expenses, thereby creating growth opportunities for the segment

• The integration and deployment services segment dominated the market in 2019 and is expected to continue to dominate over the forecast period, as these services are used to ensure that new systems are in-line with the existing systems and to integrate the new systems with the existing ones, thereby reducing loss or theft of data

• The hosted deployment segment is expected to witness remarkable growth over the forecast period as this method eliminates the need to regularly upgrade systems

• Analytics solutions are widely adopted in small and medium enterprises as these solutions help easily track customer data and improve an agent’s productivity

• A workforce optimization solution offers several analytics capabilities, such as quality management and interaction analytics, which enable contact centers to improve their workforce operations. This, in turn, is leading to a high growth rate of the workforce optimization segment over the forecast period

• The consumer goods and retail segment is projected to witness significant growth over the forecast period. The segment growth can be attributed to the wide adoption of contact center analytics solutions in the consumer goods and retail industry to provide a personalized experience to customers

• The North American Customer Service Management Association (NACSMA) is focusing on promoting the use of advanced technologies in the contact center industry for helping enterprises in delivering enhanced customer experience

【レポートの目次】

Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
2.1 Contact Center Analytics Market – Industry Snapshot & Key Buying Criteria, 2015 – 2026
2.2 Global Contact Center Analytics Market, 2015 – 2026
2.2.1 Global contact center analytics market, by region, 2015 – 2026
2.2.2 Global contact center analytics market, by solution, 2015 – 2026
2.2.3 Global contact center analytics market, by service, 2015 – 2026
2.2.4 Global contact center analytics market, by deployment, 2015 – 2026
2.2.5 Global contact center analytics market, by enterprise size, 2015 – 2026
2.2.6 Global contact center analytics market, by application, 2015 – 2026
2.2.7 Global contact center analytics market, by end-use, 2015 – 2026
Chapter 3 Contact Center Analytics Industry Outlook
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Contact Center Analytics Market – Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center Analytics Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Growing demand for better customer experience management solutions
3.4.1.2 Increasing demand for speech and text analytics
3.4.2 Market restraint analysis
3.4.2.1 High cost of investment
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center Analytics Market – Porter’s Five Forces Analysis
3.7 Contact Center Analytics Market – Company Market Share Analysis, 2019
3.8 Contact Center Analytics Market – PESTEL Analysis
Chapter 4 Contact Center Analytics Solution Outlook
4.1 Contact Center Analytics Market Share By Solution, 2019
4.2 Cross-channel Analytics
4.2.1 Contact center cross-channel analytics market, 2015 – 2026
4.3 Performance Analytics
4.3.1 Contact center performance analytics market, 2015 – 2026
4.4 Predictive Analytics
4.4.1 Contact center predictive analytics market, 2015 – 2026
4.5 Speech Analytics
4.5.1 Contact center speech analytics market, 2015 – 2026
4.6 Text Analytics
4.6.1 Contact center text analytics market, 2015 – 2026
Chapter 5 Contact Center Analytics Service Outlook
5.1 Contact Center Analytics Market Share By Service, 2019
5.2 Integration & Deployment
5.2.1 Contact center analytics integration & deployment service market, 2015 – 2026
5.3 Support & Maintenance
5.3.1 Contact center analytics support & maintenance service market, 2015 – 2026
5.4 Training & Consulting
5.4.1 Contact center analytics training & consulting service market, 2015 – 2026
5.5 Managed Services
5.5.1 Contact center analytics managed services market, 2015 – 2026
Chapter 6 Contact Center Analytics Deployment Outlook
6.1 Contact Center Analytics Market Share By Deployment, 2019
6.2 Hosted
6.2.1 Hosted contact center analytics market, 2015 – 2026
6.3 On-premise
6.3.1 On-premise contact center analytics market, 2015 – 2026
Chapter 7 Contact Center Analytics Enterprise Size Outlook
7.1 Contact Center Analytics Market Share By Enterprise Size, 2019
7.2 Large Enterprises
7.2.1 Contact center analytics market in large enterprises, 2015 – 2026
7.3 Small & Medium Enterprises
7.3.1 Contact center analytics market in small & medium enterprises, 2015 – 2026
Chapter 8 Contact Center Analytics Application Outlook
8.1 Contact Center Analytics Market Share By Application, 2019
8.2 Automatic Call Distributor
8.2.1 Contact center analytics market in automatic call distributor, 2015 – 2026
8.3 Customer Experience Management
8.3.1 Contact center analytics market in customer experience management, 2015 – 2026
8.4 Log Management
8.4.1 Contact center analytics market in log management, 2015 – 2026
8.5 Real-time Monitoring & Reporting
8.5.1 Contact center analytics market in real-time monitoring & reporting, 2015 – 2026
8.6 Risk & Compliance Management
8.6.1 Contact center analytics market in risk & compliance management, 2015 – 2026
8.7 Workforce Optimization
8.7.1 Contact center analytics market in workforce optimization, 2015 – 2026
8.8 Others
8.8.1 Contact center analytics market in other application, 2015 – 2026
Chapter 9 Contact Center Analytics End-Use Outlook
9.1 Contact Center Analytics Market Share By End Use, 2019
9.2 BFSI
9.2.1 Contact center analytics market in BFSI, 2015 – 2026
9.3 Consumer Goods & Retail
9.3.1 Contact center analytics market in consumer goods & retail, 2015 – 2026
9.4 Government
9.4.1 Contact center analytics market in government, 2015 – 2026
9.5 Healthcare
9.5.1 Contact center analytics market in healthcare, 2015 – 2026
9.6 IT & Telecom
9.6.1 Contact center analytics market in IT & telecom, 2015 – 2026
9.7 Travel & Hospitality
9.7.1 Contact center analytics market in travel & hospitality, 2015 – 2026
9.8 Others
9.8.1 Contact center analytics market in other end-use, 2015 – 2026
Chapter 10 Contact Center Analytics Regional Outlook
10.1 Contact Center Analytics Market Share by Region, 2019
10.2 North America
10.2.1 North America contact center analytics market, 2015 – 2026
10.2.2 North America contact center analytics market, by solution, 2015 – 2026
10.2.3 North America contact center analytics market, by service, 2015 – 2026
10.2.4 North America contact center analytics market, by deployment, 2015 – 2026
10.2.5 North America contact center analytics market, by enterprise size, 2015 – 2026
10.2.6 North America contact center analytics market, by application, 2015 – 2026
10.2.7 North America contact center analytics market, by end-use, 2015 – 2026
10.2.8 U.S.
10.2.8.1 U.S. contact center analytics market, 2015 – 2026
10.2.8.2 U.S. contact center analytics market, by solution, 2015 – 2026
10.2.8.3 U.S. contact center analytics market, by service, 2015 – 2026
10.2.8.4 U.S. contact center analytics market, by deployment, 2015 – 2026
10.2.8.5 U.S. contact center analytics market, by enterprise size, 2015 – 2026
10.2.8.6 U.S. contact center analytics market, by application, 2015 – 2026
10.2.8.7 U.S. contact center analytics market, by end-use, 2015 – 2026
10.2.9 Canada
10.2.9.1 Canada contact center analytics market, 2015 – 2026
10.2.9.2 Canada contact center analytics market, by solution, 2015 – 2026
10.2.9.3 Canada contact center analytics market, by service, 2015 – 2026
10.2.9.4 Canada contact center analytics market, by deployment, 2015 – 2026
10.2.9.5 Canada contact center analytics market, by enterprise size, 2015 – 2026
10.2.9.6 Canada contact center analytics market, by application, 2015 – 2026
10.2.9.7 Canada contact center analytics market, by end-use, 2015 – 2026
10.3 Europe
10.3.1 Europe contact center analytics market, 2015 – 2026
10.3.2 Europe contact center analytics market, by solution, 2015 – 2026
10.3.3 Europe contact center analytics market, by service, 2015 – 2026
10.3.4 Europe contact center analytics market, by deployment, 2015 – 2026
10.3.5 Europe contact center analytics market, by enterprise size, 2015 – 2026
10.3.6 Europe contact center analytics market, by application, 2015 – 2026
10.3.7 Europe contact center analytics market, by end-use, 2015 – 2026
10.3.8 Germany
10.3.8.1 Germany contact center analytics market, 2015 – 2026
10.3.8.2 Germany contact center analytics market, by solution, 2015 – 2026
10.3.8.3 Germany contact center analytics market, by service, 2015 – 2026
10.3.8.4 Germany contact center analytics market, by deployment, 2015 – 2026
10.3.8.5 Germany contact center analytics market, by enterprise size, 2015 – 2026
10.3.8.6 Germany contact center analytics market, by application, 2015 – 2026
10.3.8.7 Germany contact center analytics market, by end-use, 2015 – 2026
10.3.9 U.K.
10.3.9.1 U.K. contact center analytics market, 2015 – 2026
10.3.9.2 U.K. contact center analytics market, by solution, 2015 – 2026
10.3.9.3 U.K. contact center analytics market, by service, 2015 – 2026
10.3.9.4 U.K. contact center analytics market, by deployment, 2015 – 2026
10.3.9.5 U.K. contact center analytics market, by enterprise size, 2015 – 2026
10.3.9.6 U.K. contact center analytics market, by application, 2015 – 2026
10.3.9.7 U.K. contact center analytics market, by end-use, 2015 – 2026
10.4 Asia Pacific
10.4.1 Asia Pacific contact center analytics market, 2015 – 2026
10.4.2 Asia Pacific contact center analytics market, by solution, 2015 – 2026
10.4.3 Asia Pacific contact center analytics market, by service, 2015 – 2026
10.4.4 Asia Pacific contact center analytics market, by deployment, 2015 – 2026
10.4.5 Asia Pacific contact center analytics market, by enterprise size, 2015 – 2026
10.4.6 Asia Pacific contact center analytics market, by application, 2015 – 2026
10.4.7 Asia Pacific contact center analytics market, by end-use, 2015 – 2026
10.4.8 China
10.4.8.1 China contact center analytics market, 2015 – 2026
10.4.8.2 China contact center analytics market, by solution, 2015 – 2026
10.4.8.3 China contact center analytics market, by service, 2015 – 2026
10.4.8.4 China contact center analytics market, by deployment, 2015 – 2026
10.4.8.5 China contact center analytics market, by enterprise size, 2015 – 2026
10.4.8.6 China contact center analytics market, by application, 2015 – 2026
10.4.8.7 China contact center analytics market, by end-use, 2015 – 2026
10.4.9 India
10.4.9.1 India contact center analytics market, 2015 – 2026
10.4.9.2 India contact center analytics market, by solution, 2015 – 2026
10.4.9.3 India contact center analytics market, by service, 2015 – 2026
10.4.9.4 India contact center analytics market, by deployment, 2015 – 2026
10.4.9.5 India contact center analytics market, by enterprise size, 2015 – 2026
10.4.9.6 India contact center analytics market, by application, 2015 – 2026
10.4.9.7 India contact center analytics market, by end-use, 2015 – 2026
10.4.10 Japan
10.4.10.1 Japan contact center analytics market, 2015 – 2026
10.4.10.2 Japan contact center analytics market, by solution, 2015 – 2026
10.4.10.3 Japan contact center analytics market, by service, 2015 – 2026
10.4.10.4 Japan contact center analytics market, by deployment, 2015 – 2026
10.4.10.5 Japan contact center analytics market, by enterprise size, 2015 – 2026
10.4.10.6 Japan contact center analytics market, by application, 2015 – 2026
10.4.10.7 Japan contact center analytics market, by end-use, 2015 – 2026
10.5 Latin America
10.5.1 Latin America contact center analytics market, 2015 – 2026
10.5.2 Latin America contact center analytics market, by solution, 2015 – 2026
10.5.3 Latin America contact center analytics market, by service, 2015 – 2026
10.5.4 Latin America contact center analytics market, by deployment, 2015 – 2026
10.5.5 Latin America contact center analytics market, by enterprise size, 2015 – 2026
10.5.6 Latin America contact center analytics market, by application, 2015 – 2026
10.5.7 Latin America contact center analytics market, by end-use, 2015 – 2026
10.5.8 Brazil
10.5.8.1 Brazil contact center analytics market, 2015 – 2026
10.5.8.2 Brazil contact center analytics market, by solution, 2015 – 2026
10.5.8.3 Brazil contact center analytics market, by service, 2015 – 2026
10.5.8.4 Brazil contact center analytics market, by deployment, 2015 – 2026
10.5.8.5 Brazil contact center analytics market, by enterprise size, 2015 – 2026
10.5.8.6 Brazil contact center analytics market, by application, 2015 – 2026
10.5.8.7 Brazil contact center analytics market, by end-use, 2015 – 2026
10.6 MEA
10.6.1 MEA contact center analytics market, 2015 – 2026
10.6.2 MEA contact center analytics market, by solution, 2015 – 2026
10.6.3 MEA contact center analytics market, by service, 2015 – 2026
v10.6.4 MEA contact center analytics market, by deployment, 2015 – 2026
10.6.5 MEA contact center analytics market, by enterprise size, 2015 – 2026
10.6.6 MEA contact center analytics market, by application, 2015 – 2026
10.6.7 MEA contact center analytics market, by end-use, 2015 – 2026
Chapter 11 Competitive Landscape
11.1 8X8 Inc.
11.1.1 Company overview
11.1.2 Financial performance
11.1.3 Product benchmarking
11.1.4 Strategic initiatives
11.2 CallMiner
11.2.1 Company overview
11.2.2 Financial performance
11.2.3 Product benchmarking
11.2.4 Strategic initiatives
11.3 Cisco Systems Inc.
11.3.1 Company overview
11.3.2 Financial performance
11.3.3 Product benchmarking
11.3.4 Strategic initiatives
11.4 Enghouse Interactive
11.4.1 Company overview
11.4.2 Financial performance
11.4.3 Product benchmarking
11.4.4 Strategic initiatives
11.5 Five9, Inc.
11.5.1 Company overview
11.5.2 Financial performance
11.5.3 Product benchmarking
11.5.4 Strategic initiatives
11.6 Genesys
11.6.1 Company overview
11.6.2 Financial performance
11.6.3 Product benchmarking
11.6.4 Strategic initiatives
11.7 Genpact Limited
11.7.1 Company overview
11.7.1 Financial performance
11.7.2 Product benchmarking
11.7.3 Strategic initiatives
11.8 Mitel Networks Corporation
11.8.1 Company overview
11.8.2 Financial performance
11.8.3 Product benchmarking
11.8.4 Strategic initiatives
11.9 Nice Ltd.
11.9.1 Company overview
11.9.2 Financial performance
11.9.3 Product benchmarking
11.9.4 Strategic initiatives
11.10 Oracle Corporation
11.10.1 Company overview
11.10.2 Financial performance
11.10.3 Product benchmarking
11.10.4 Strategic initiatives
11.11 SAP SE
11.11.1 Company overview
11.11.2 Financial performance
11.11.3 Product benchmarking
11.11.4 Strategic initiatives
11.12 Verint Systems Inc.
11.12.1 Company overview
11.12.2 Financial performance
11.12.3 Product benchmarking
11.12.4 Strategic initiatives

List of Tables

TABLE 1 Contact center analytics market - Industry snapshot & key buying criteria, 2015 - 2026
TABLE 2 Global contact center analytics market, 2015 - 2026 (USD Million)
TABLE 3 Global contact center analytics market, by region, 2015 - 2026 (USD Million)
TABLE 4 Global contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 5 Global contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 6 Global contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 7 Global contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 8 Global contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 9 Global contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 10 Vendor landscape
TABLE 11 Contact center analytics market - Key market driver impact
TABLE 12 Contact center analytics market - Key market restraint impact
TABLE 13 Contact center cross-channel analytics market, 2015 - 2026 (USD Million)
TABLE 14 Contact center cross-channel analytics market, by region, 2015 - 2026 (USD Million)
TABLE 15 Contact center performance analytics market, 2015 - 2026 (USD Million)
TABLE 16 Contact center performance analytics market, by region, 2015 - 2026 (USD Million)
TABLE 17 Contact center predictive analytics market, 2015 - 2026 (USD Million)
TABLE 18 Contact center predictive analytics market, by region, 2015 - 2026 (USD Million)
TABLE 19 Contact center speech analytics market, 2015 - 2026 (USD Million)
TABLE 20 Contact center speech analytics market, by region, 2015 - 2026 (USD Million)
TABLE 21 Contact center text analytics market, 2015 - 2026 (USD Million)
TABLE 22 Contact center text analytics market, by region, 2015 - 2026 (USD Million)
TABLE 23 Contact center analytics integration & deployment service market, 2015 - 2026 (USD Million)
TABLE 24 Contact center analytics integration & deployment service market, by region, 2015 - 2026 (USD Million)
TABLE 25 Contact center analytics support & maintenance service market, 2015 - 2026 (USD Million)
TABLE 26 Contact center analytics support & maintenance service market, by region, 2015 - 2026 (USD Million)
TABLE 27 Contact center analytics training & consulting service market, 2015 - 2026 (USD Million)
TABLE 28 Contact center analytics training & consulting service market, by region, 2015 - 2026 (USD Million)
TABLE 29 Contact center analytics managed service market, 2015 - 2026 (USD Million)
TABLE 30 Contact center analytics managed service market, by region, 2015 - 2026 (USD Million)
TABLE 31 Hosted contact center analytics market, 2015 - 2026 (USD Million)
TABLE 32 Hosted contact center analytics market, by region, 2015 - 2026 (USD Million)
TABLE 33 On-premise contact center analytics market, 2015 - 2026 (USD Million)
TABLE 34 On-premise contact center analytics market, by region, 2015 - 2026 (USD Million)
TABLE 35 Contact center analytics market in large enterprises, 2015 - 2026 (USD Million)
TABLE 36 Contact center analytics market in large enterprises, by region, 2015 - 2026 (USD Million)
TABLE 37 Contact center analytics market in small & medium enterprises, 2015 - 2026 (USD Million)
TABLE 38 Contact center analytics market in small & medium enterprises, by region, 2015 - 2026 (USD Million)
TABLE 39 Contact center analytics market in automatic call distributor, 2015 - 2026 (USD Million)
TABLE 40 Contact center analytics market in automatic call distributor, by region, 2015 - 2026 (USD Million)
TABLE 41 Contact center analytics market in customer experience management, 2015 - 2026 (USD Million)
TABLE 42 Contact center analytics market in customer experience management, by region, 2015 - 2026 (USD Million)
TABLE 43 Contact center analytics market in log management, 2015 - 2026 (USD Million)
TABLE 44 Contact center analytics market in log management, by region, 2015 - 2026 (USD Million)
TABLE 45 Contact center analytics market in real-time monitoring & reporting, 2015 - 2026 (USD Million)
TABLE 46 Contact center analytics market in real-time monitoring & reporting, by region, 2015 - 2026 (USD Million)
TABLE 47 Contact center analytics market in risk & compliance management, 2015 - 2026 (USD Million)
TABLE 48 Contact center analytics market in risk & compliance management, by region, 2015 - 2026 (USD Million)
TABLE 49 Contact center analytics market in workforce optimization, 2015 - 2026 (USD Million)
TABLE 50 Contact center analytics market in workforce optimization, by region, 2015 - 2026 (USD Million)
TABLE 51 Contact center analytics market in other applications, 2015 - 2026 (USD Million)
TABLE 52 Contact center analytics market in other applications, by region, 2015 - 2026 (USD Million)
TABLE 53 Contact center analytics market in BFSI, 2015 - 2026 (USD Million)
TABLE 54 Contact center analytics market in BFSI, by region, 2015 - 2026 (USD Million)
TABLE 55 Contact center analytics market in consumer goods & retail, 2015 - 2026 (USD Million)
TABLE 56 Contact center analytics market in consumer goods & retail, by region, 2015 - 2026 (USD Million)
TABLE 57 Contact center analytics market in government, 2015 - 2026 (USD Million)
TABLE 58 Contact center analytics market in government, by region, 2015 - 2026 (USD Million)
TABLE 59 Contact center analytics market in healthcare, 2015 - 2026 (USD Million)
TABLE 60 Contact center analytics market in healthcare, by region, 2015 - 2026 (USD Million)
TABLE 61 Contact center analytics market in IT & telecom, 2015 - 2026 (USD Million)
TABLE 62 Contact center analytics market in IT & telecom, by region, 2015 - 2026 (USD Million)
TABLE 63 Contact center analytics market in travel & hospitality, 2015 - 2026 (USD Million)
TABLE 64 Contact center analytics market in travel & hospitality, by region, 2015 - 2026 (USD Million)
TABLE 65 Contact center analytics market in other end-use, 2015 - 2026 (USD Million)
TABLE 66 Contact center analytics market in other end-use, by region, 2015 - 2026 (USD Million)
TABLE 67 North America contact center analytics market, 2015 - 2026 (USD Million)
TABLE 68 North America contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 69 North America contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 70 North America contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 71 North America contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 72 North America contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 73 North America contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 74 U.S. contact center analytics market, 2015 - 2026 (USD Million)
TABLE 75 U.S. contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 76 U.S. contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 77 U.S. contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 78 U.S. contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 79 U.S. contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 80 U.S. contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 81 Canada contact center analytics market, 2015 - 2026 (USD Million)
TABLE 82 Canada contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 83 Canada contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 84 Canada contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 85 Canada contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 86 Canada contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 87 Canada contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 88 Europe contact center analytics market, 2015 - 2026 (USD Million)
TABLE 89 Europe contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 90 Europe contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 91 Europe contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 92 Europe contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 93 Europe contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 94 Europe contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 95 Germany contact center analytics market, 2015 - 2026 (USD Million)
TABLE 96 Germany contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 97 Germany contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 98 Germany contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 99 Germany contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 100 Germany contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 101 Germany contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 102 U.K. contact center analytics market, 2015 - 2026 (USD Million)
TABLE 103 U.K. contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 104 U.K. contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 105 U.K. contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 106 U.K. contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 107 U.K. contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 108 U.K. contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 109 Asia Pacific contact center analytics market, 2015 - 2026 (USD Million)
TABLE 110 Asia Pacific contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 111 Asia Pacific contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 112 Asia Pacific contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 113 Asia Pacific contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 114 Asia Pacific contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 115 Asia Pacific contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 116 China contact center analytics market, 2015 - 2026 (USD Million)
TABLE 117 China contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 118 China contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 119 China contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 120 China contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 121 China contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 122 China contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 123 India contact center analytics market, 2015 - 2026 (USD Million)
TABLE 124 India contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 125 India contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 126 India contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 127 India contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 128 India contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 129 India contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 130 Japan contact center analytics market, 2015 - 2026 (USD Million)
TABLE 131 Japan contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 132 Japan contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 133 Japan contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 134 Japan contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 135 Japan contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 136 Japan contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 137 Latin America contact center analytics market, 2015 - 2026 (USD Million)
TABLE 138 Latin America contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 139 Latin America contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 140 Latin America contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 141 Latin America contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 142 Latin America contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 143 Latin America contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 144 Brazil contact center analytics market, 2015 - 2026 (USD Million)
TABLE 145 Brazil contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 146 Brazil contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 147 Brazil contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 148 Brazil contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 149 Brazil contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 150 Brazil contact center analytics market, by end-use, 2015 - 2026 (USD Million)
TABLE 151 MEA contact center analytics market, 2015 - 2026 (USD Million)
TABLE 152 MEA contact center analytics market, by solution, 2015 - 2026 (USD Million)
TABLE 153 MEA contact center analytics market, by service, 2015 - 2026 (USD Million)
TABLE 154 MEA contact center analytics market, by deployment, 2015 - 2026 (USD Million)
TABLE 155 MEA contact center analytics market, by enterprise size, 2015 - 2026 (USD Million)
TABLE 156 MEA contact center analytics market, by application, 2015 - 2026 (USD Million)
TABLE 157 MEA contact center analytics market, by end-use, 2015 - 2026 (USD Million)

List of Figures

FIG. 1 Market segmentation and scope
FIG. 2 Global contact center analytics market, 2015 - 2026 (USD Million)
FIG. 3 Contact center analytics market - Value chain analysis
FIG. 4 Contact center analytics market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Contact center analytics market - Porter’s five forces analysis
FIG. 7 Contact center analytics market - Key company market share analysis, 2019
FIG. 8 Contact center analytics market - PESTEL analysis
FIG. 9 Contact center analytics market, by solution, 2019
FIG. 10 Contact center analytics market, by service, 2019
FIG. 11 Contact center analytics market, by deployment, 2019
FIG. 12 Contact center analytics market, by enterprise size, 2019
FIG. 13 Contact center analytics market, by application, 2019
FIG. 14 Contact center analytics market, by end-use, 2019
FIG. 15 Contact center analytics market, by region, 2019
FIG. 16 Contact center analytics market - Regional takeaways
FIG. 17 North America contact center analytics market - Key takeaways
FIG. 18 Europe contact center analytics market - Key takeaways
FIG. 19 Asia Pacific contact center analytics market - Key takeaways
FIG. 20 Latin America contact center analytics market - Key takeaways
FIG. 21 MEA contact center analytics market - Key takeaways

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