中国のビジネスプロセスアウトソーシング(BPO)市場2022-2030:サービス別(人材、KPO、カスタマーサービス)、最終用途別(金融、製造、IT・通信)

【英語タイトル】China Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service (Human Resource, KPO, Customer Services), By End Use (BFSI, Manufacturing, IT & Telecommunication), And Segment Forecasts, 2022 - 2030

Grand View Researchが出版した調査資料(GV22MY199)・商品コード:GV22MY199
・発行会社(調査会社):Grand View Research
・発行日:2022年4月26日
・ページ数:65
・レポート言語:英語
・レポート形式:PDF
・納品方法:Eメール(3日営業)
・調査対象地域:中国
・産業分野:サービス
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グランドビューリサーチ社は、中国のビジネスプロセスアウトソーシング(BPO)市場規模が2022年から2030年の間に年平均11.3%成長し、2030年までに383.8億ドルに達すると予測しています。本調査資料は、ビジネスプロセスアウトソーシング(BPO)の中国市場について分析し、調査手法・範囲、エグゼクティブサマリー、市場変動・動向・範囲、サービス別分析、最終用途別分析、競争分析、競争状況などの構成でまとめております。
❖ レポートの概要 ❖

China Business Process Outsourcing Market Growth & Trends
The China business process outsourcing market size is projected to reach USD 38.38 billion by 2030, growing at a CAGR of 11.3% during the forecast period, according to a study conducted by Grand View Research, Inc. The market has been driven by several factors including international trade agreement, an increase in job opportunities by providing BPO-specific education to graduates, and the growing demand for outsourcing in BFSI, IT & telecommunication, and human resource domains. Despite the lack of English proficiency in China, the country has developed strong educational reforms to create millions of outsourcing jobs. Investments by educational institutions to train students for the BPO industry have provided growth opportunities.

For instance, M&Y Global Services, an outsourcing company in China, in collaboration with educational institutes Shanghai Zhanjiang Institute for Education and Beijing Jade Bird Information Technology Training Centre, is training students with BPO skill sets. Such initiatives by key companies are expected to pave way for the market growth over the forecast period. Furthermore, BPO involves contracting operations and responsibilities for a specific business function from an external service provider. As a result, a rise in demand for BPO services owing to benefits like reduced costs, increased flexibility, and enhanced service quality are expected to offer growth prospects for the market.

Moreover, BPO allows organizations to refocus on their core business competencies to deliver incremental value to their customers, which drives the demand from various end-use industries, such as BFSI, healthcare, manufacturing, and IT & telecommunications. For instance, financial institutions have collaborated with several BPO service providers for improved cost efficiency and ease of customer management across China. Also, BPO is an integral part of the BFSI business model catering to various domains of the financial sector, including asset management, phone banking, customer service, and investment management, among others. The outbreak of the COVID-19 pandemic has adversely affected several industries in China in H1 of 2020.

The lockdown and travel restrictions across the globe significantly led to supply chain disruptions, impelling enterprises to work remotely. The pandemic also created challenges in outsourcing functions. BPO companies changed their business models by restructuring their Business Continuity Plans (BCPs) to a distributed workforce. This distributed workforce model helped companies to hire a high-skilled workforce at a low cost and survive during the pandemic, as this allows companies to have employees’ different options and ways of working. This may include remote working teams, small in-house teams, or a mix of both. However, the lack of infrastructure equipment and data security risks are the major concerns that led to a decrease in work efficiency and delays in meeting project deadlines.

China Business Process Outsourcing Market Report Highlights

• The customer service segment is expected to grow at a significant CAGR during the forecast period

• The growing establishment of customer service centers that necessitate online and offline technical support is expected to drive the demand for BPO services in China

• IT & telecommunication was the dominant end-use segment in 2021. The segment is anticipated to retain its leading position in the market throughout the forecast period

• Infrastructure and service delivery costs are anticipated to increase; thus, outsourcing of non-core and critical business functions remains vital

• This enables telecom companies to focus on innovation, improve business efficiency, and offer enhanced customer experiences

❖ レポートの目次 ❖

Table of Contents

Chapter 1 Methodology and Scope
1.1 Market Segmentation & Scope
1.2 Information Procurement
1.2.1 purchased database
1.2.2 GVR’s internal database
1.2.3 Secondary sources & third-party perspective
1.2.4 Primary research
1.3 Information Analysis
1.3.1 Data analysis models
1.4 Market Formulation and Data Visualization
1.5 Data Validation and Publishing
Chapter 2 Executive Summary
2.1 China Business Process Outsourcing (BPO) Market – Industry Snapshot, 2018 – 2030
2.2 Market Outlook
2.3 China Business Process Outsourcing Market, 2018 – 2030
Chapter 3 Market Variables, Trends & Scope
3.1 China Business Process Outsourcing Market Penetration & Growth Prospect Mapping (Key Opportunity Prioritized)
3.2 China Market Snapshot
3.3 China Business Process Outsourcing Market – Market Dynamics
3.3.1 Market driver analysis
3.3.2 Market restraints/challenges analysis
3.4 COVID-19 Impact Analysis on China Business Process Outsourcing Market
3.5 Industry Analysis – Porter’s Five Forces
3.6 PEST Analysis
Chapter 4 Service Estimates and Trend Analysis
4.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 – 2030 (USD Million)
4.2 Product Analysis & Market Share, 2021 & 2030 (USD Million)
4.3 Finance & Accounting
4.3.1 Finance & accounting market, 2018 – 2030
4.4 Human Resource
4.4.1 Human resource market, 2018 – 2030
4.5 Knowledge Process Outsourcing
4.5.1 Knowledge process outsourcing market, 2018 – 2030
4.6 Procurement & Supply Chain
4.6.1 Procurement & supply chain market, 2018 – 2030
4.7 Customer Services
4.7.1 Customer services market, 2018 – 2030
4.8 Others
4.8.1 Others market, 2018 – 2030
Chapter 5 End-use Estimates and Trend Analysis
5.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 – 2030 (USD Million)
5.2 End Use Analysis & Market Share, 2021 & 2030 (USD Million)
5.3 BFSI
5.3.1 BFSI market, 2018 – 2030
5.4 Healthcare
5.4.1 Healthcare market, 2018 – 2030
5.5 Manufacturing
5.5.1 Manufacturing market, 2018 – 2030
5.6 IT & Telecommunication
5.6.1 IT & telecommunication market, 2018 – 2030
5.7 Retail
5.7.1 Retail market, 2018 – 2030
5.8 Others
5.8.1 Others market, 2018 – 2030
Chapter 6 Competitive Analysis
6.1 Recent Developments & Impact Analysis, By Key Market Participants
6.2 Company/Competition Categorization
Chapter 7 Competitive Landscape
7.1 Company Profiles
7.2 Accenture plc
7.2.1 Company overview
7.2.2 Financial performance
7.2.3 Product/service benchmarking
7.2.4 Recent developments
7.3 AMDOCS LIMITED
7.3.1 Company overview
7.3.2 Financial performance
7.3.3 Product/service benchmarking
7.3.4 Recent developments
7.4 Northking Information Technology Co., Ltd
7.4.1 Company overview
7.4.2 Financial performance
7.4.3 Product benchmarking
7.5 Capgemini SE
7.5.1 Company overview
7.5.2 Financial performance
7.5.3 Product/service benchmarking
7.5.4 Recent developments
7.6 China Customer Relations Centers, Inc.
7.6.1 Company overview
7.6.2 Financial performance
7.6.3 Product benchmarking
7.7 China Data Group Co., Ltd.
7.7.1 Company overview
7.7.2 Product benchmarking
7.8 Chinasoft International Co., Ltd.
7.8.1 Company overview
7.8.2 Financial performance
7.8.3 Product benchmarking
7.8.4 Recent Developments
7.9 Infosys Limited (Infosys BPM)
7.9.1 Company overview
7.9.2 Financial performance
7.9.3 Product/service benchmarking
7.9.4 Recent developments
7.10 M&Y Global Services
7.10.1 Company overview
7.10.2 Product benchmarking
7.11 Wipro Limited
7.11.1 Company overview
7.11.2 Financial performance
7.11.3 Product benchmarking
7.11.4 Recent developments

List of Tables

Table 1 China business process outsourcing market, 2018 - 2030 (USD Million)
Table 2 Finance & accounting market, 2018 - 2030 (USD Million)
Table 3 Human resource market, 2018 - 2030 (USD Million)
Table 4 Knowledge process outsourcing market, 2018 - 2030 (USD Million)
Table 5 Procurement & supply chain market, 2018 - 2030 (USD Million)
Table 6 Customer services market, 2018 - 2030 (USD Million)
Table 7 Others market, 2018 - 2030 (USD Million)
Table 8 BFSI market, 2018 - 2030 (USD Million)
Table 9 Healthcare market, 2018 - 2030 (USD Million)
Table 10 Manufacturing market, 2018 - 2030 (USD Million)
Table 11 IT & telecommunication market, 2018 - 2030 (USD Million)
Table 12 Retail market, 2018 - 2030 (USD Million)
Table 13 Others market, 2018 - 2030 (USD Million)

List of Figures

Fig. 1 Market segmentation & scope
Fig. 2 Information procurement
Fig. 3 Primary research pattern
Fig. 4 Primary research process
Fig. 5 Market formulation and data visualization
Fig. 6 Industry snapshot
Fig. 7 China business process outsourcing market penetration & growth prospect mapping (key opportunity prioritized)
Fig. 8 China market snapshot
Fig. 9 Traditional business process outsourcing approach
Fig. 10 Cloud-based business process outsourcing approach
Fig. 11 Industry analysis-Porter’s five forces
Fig. 12 China business process outsourcing market, by service, key takeaways (USD Million)
Fig. 13 Product analysis & market share, 2021 & 2030
Fig. 14 China business process outsourcing market, by end use, key takeaways (USD Million)
Fig. 15 End use analysis & market share, 2021 & 2030
Fig. 16 Key strategic deals and alliances dashboard analysis

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