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世界のビジネスプロセス自動化市場（～2026年）：コンポーネント別、展開タイプ別、組織規模別、ビジネス機能別（販売・マーケティング、人事、会計・財務、サプライチェーン、カスタマーサービスサポート）、産業別、地域別

【英語タイトル】Business Process Automation Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HR, Acoounting and Finance, Supply Chain, Customer Service Support) Vertical, and Region - Global Forecast to 2026

MarketsandMarketsが出版した調査資料（TC7851）・商品コード：TC7851
・発行会社（調査会社）：MarketsandMarkets
・発行日：2021年3月15日
・ページ数：230
・レポート言語：英語
・レポート形式：PDF
・納品方法：Eメール（受注後24時間以内
・調査対象地域：グローバル
・産業分野：IT
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マーケッツアンドマーケッツ社は、世界のビジネスプロセス自動化市場規模が2020年98億ドルから2026年196億ドルまで、年平均12.2%成長すると予測しています。本調査資料では、ビジネスプロセス自動化の世界市場について調査・分析し、イントロダクション、調査手法、エグゼクティブサマリー、プレミアムインサイト、市場概要・産業動向、コンポーネント別（プラットフォーム、サービス）分析、展開タイプ別（オンプレミス、クラウド）分析、組織規模別（大企業、中小企業）分析、産業別（金融、製造、IT、通信、小売・消費財）分析、地域別分析、競争状況、企業情報、隣接市場などを掲載しています。
・イントロダクション
・調査手法
・エグゼクティブサマリー
・プレミアムインサイト
・市場概要・産業動向
・世界のビジネスプロセス自動化市場規模：コンポーネント別（プラットフォーム、サービス）
・世界のビジネスプロセス自動化市場規模：展開タイプ別（オンプレミス、クラウド）
・世界のビジネスプロセス自動化市場規模：組織規模別（大企業、中小企業）
・世界のビジネスプロセス自動化市場規模：産業別（金融、製造、IT、通信、小売・消費財）
・世界のビジネスプロセス自動化市場規模：地域別
・競争状況
・企業情報
・隣接市場
❖ レポートの概要 ❖

“The global Business Process Automation (BPA) market size is expected to grow from USD 9.8 billion in 2020 to USD 19.6 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 12.2% during the forecast period.”
The Increased need for optimized resource utilization through automated business processes, rising demand of automated IT systems, growing demand for streamlining communication across varied business functions in organizations, and business agility are a few factors driving the growth of the BPA solutions.

“Growing need optimized resource utilization through automated business processes is driving the adoption of BPA platforms”
The BPA platform automates repetitive manual processes and workflows. This enables users to automate their tasks and activities across a range of areas, including sales and marketing, HR onboarding, accounting, and customer support services, and provide integrations of different business systems for flexibility and ease of use. BPA solutions enable organizations to significantly reduce the time and cost needed to model and implement business processes, services, and applications. The rising popularity of these solutions can be attributed to the increasing need for streamlining business flows, adapting business processes, and continuously improving workflows to become more responsive toward customers’ dynamic requirements. They improve operational performance by automating and standardizing activities within enterprises. They also offer effective ways to connect heterogeneous systems within organizations, improve data quality, and reduce data entry efforts through workflow automation. Furthermore, they reduce the time required to create and modify business rules.

“Maintenance and support services to help enterprises in achieving flexibility in business operations”
Maintenance and support services are crucial as they directly deal with customer issues that impact customer satisfaction. Every software vendor has a dedicated support team to cater to its customers. Support, software maintenance, customer portal, post-deployment assistance, and client testimonials are some of the services provided under the maintenance and support services. To ensure consistent customer satisfaction, service providers focus on enhancing their product knowledge base by receiving feedback through interviews and surveys. The support and maintenance services provide a single point of contact for resolving customer issues. Customer portals, customer forums, technical tips, and software updates are some of the other helping aids made available for customers.

“Retail and Consumer goods to grow at the highest rate during the forecast period”
Retail and consumer goods is one of the fastest-growing industry verticals due to the rising consumer purchasing power. With the proliferation of eCommerce, retailers are adopting innovative technologies such as cloud computing, big data analytics, digital stores, and social media networks to remain competitive in this industry vertical. Customer experience proves to be a vital differentiating factor among a wide array of online shopping options. Online retailers risk losing out on their users because of a negative customer experience. With the ever-changing needs and preferences of customers, the retailers need to introduce new products in the market at a rapid pace. The adoption of the BPA platform is expected to increase in the retail industry vertical as it provides different benefits, such as improved operational efficiency and enhanced customer experience.

“North America to hold the largest market size and Asia Pacific (APAC) to grow at the highest rate during the forecast period”
North America is the most mature market in terms of BPA solutions adoption, due to several factors, such as the presence of many enterprises with advanced IT infrastructure, and availability of technical expertise. APAC is expected to offer significant growth opportunities for BPA vendors during the forecast period. Rapid advancements in emerging technologies, IT infrastructure services, and the Internet of Things (IoT) have led many organizations to adopt BPA solutions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:
• By Company Type: Tier I: 18%, Tier II: 44%, and Tier III: 38%
• By Designation: C-Level: 32%, D-Level: 36%, and Others: 32%
• By Region: North America: 38%, Europe: 26%, APAC: 18%, Row: 8%

The report profiles the following key vendors:
1. IBM (US)
2. Pegasystems (US)
3. Appian (US)
4. Kissflow(India)
5. Laserfiche (US)
6. Nintex (US)
7. Oracle (US)
8. Software AG (Germany)
9. Salesforce (US)
10. Microsoft (US)
11. Bizagi (UK)
12. OpenText (Canada)
13. TIBCO (US)
14. Creatio (US)
15. Genpact (US)
16. DXC Technology (UK)
17. Newgen Software (India)
18. Bonitasoft (France)
19. Kofax (US)
20. FlowForma (Ireland)
21. AuraQuantic (US)
22. AgilePoint (US)
23. Automation Hero (US)
24. Quickbase (US)
25. Cortex (UK).

Research Coverage
The report segments the global BPA market by component, the BPA market has been segmented into platforms and services. The services segment is further segmented into consulting, integration and implementation, and support and maintenance. By business function, the BPA market is segmented into human resource automation, supply chain automation, sales and marketing automation, accounting and finance automation, customer service support automation, others (legal and compliance and R&D activities). By the deployment model, the BPA market has been segmented into cloud and on premises. Based on organization size, the market has been classified into Small and Medium-sized Enterprises (SMEs) and large enterprises. By vertical, the BPA market has been classified into BFSI, manufacturing, IT, telecommunications, retail and consumer goods, healthcare, and other (social media and entertainment, government, transport and logistic). By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report
The report will help the market leaders/new entrants in the BPA market with information on the closest approximations of the revenue numbers for the overall BPA market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

❖ レポートの目次 ❖

1 INTRODUCTION 37
1.1 INTRODUCTION TO COVID-19 37
1.2 COVID-19 HEALTH ASSESSMENT 37
FIGURE 1 COVID-19: GLOBAL PROPAGATION 37
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 38
1.3 COVID-19 ECONOMIC ASSESSMENT 39
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 39
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 40
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 40
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 41
1.4 OBJECTIVES OF THE STUDY 42
1.5 MARKET DEFINITION 42
1.5.1 INCLUSIONS AND EXCLUSIONS 43
1.6 MARKET SCOPE 44
1.6.1 MARKET SEGMENTATION 44
1.6.2 REGIONS COVERED 45
1.6.3 YEARS CONSIDERED FOR THE STUDY 45
1.7 CURRENCY CONSIDERED 46
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 46
1.8 STAKEHOLDERS 46
2 RESEARCH METHODOLOGY 47
2.1 RESEARCH DATA 47
FIGURE 6 BUSINESS PROCESS AUTOMATION MARKET: RESEARCH DESIGN 47
2.1.1 SECONDARY DATA 48
2.1.2 PRIMARY DATA 48
TABLE 2 PRIMARY RESPONDENTS: BUSINESS PROCESS AUTOMATION MARKET 48
2.1.2.1 Key industry insights 49
2.1.2.2 Breakup of primary profiles 49
2.2 MARKET BREAKUP AND DATA TRIANGULATION 50
2.3 MARKET SIZE ESTIMATION 50
FIGURE 7 BUSINESS PROCESS AUTOMATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 51
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING BUSINESS PROCESS AUTOMATION SOLUTIONS AND SERVICES (1/2) 52
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING BUSINESS PROCESS AUTOMATION PLATFORMS AND SERVICES (2/2) 52
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 2 (BOTTOM-UP): REVENUE OF BUSINESS PROCESS AUTOMATION VENDORS OFFERING PLATFORMS AND SERVICES 53
FIGURE 11 MARKET SIZE RESEARCH APPROACH 2: DEMAND-SIDE MARKET ESTIMATIONS THROUGH VERTICALS 54
2.4 MARKET REVENUE ESTIMATION 54
FIGURE 12 ILLUSTRATION OF BUSINESS PROCESS AUTOMATION COMPANY REVENUE ESTIMATION 55
2.5 GROWTH FORECAST ASSUMPTIONS 55
2.6 MARKET FORECAST 56
TABLE 3 FACTOR ANALYSIS 56
2.7 COMPANY EVALUATION QUADRANT METHODOLOGY 57
FIGURE 13 COMPANY EVALUATION QUADRANT: CRITERIA WEIGHTAGE 57
2.8 RESEARCH ASSUMPTIONS 58
TABLE 4 ASSUMPTIONS FOR THE STUDY 58
2.9 LIMITATIONS OF THE STUDY 59
3 EXECUTIVE SUMMARY 60
FIGURE 14 SALES AND MARKETING AUTOMATION, LARGE ENTERPRISES, AND SUPPORT AND MAINTENANCE SEGMENTS TO HOLD HIGH SHARES IN BUSINESS PROCESS AUTOMATION MARKET IN 2020 61
FIGURE 15 NORTH AMERICA TO ACCOUNT FOR HIGHEST MARKET SHARE IN 2020 62
4 PREMIUM INSIGHTS 63
4.1 ATTRACTIVE OPPORTUNITIES IN BUSINESS PROCESS AUTOMATION MARKET 63
FIGURE 16 GROWING DEMAND FOR STREAMLINING BUSINESS PROCESSES ACROSS VARIED BUSINESS FUNCTIONS TO DRIVE MARKET GROWTH DURING FORECAST PERIOD 63
4.2 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020 VS. 2026 63
FIGURE 17 PLATFORMS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 63
4.3 BUSINESS PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE, 2020 VS. 2026 64
FIGURE 18 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 64
4.4 BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2020 VS. 2026 64
FIGURE 19 MANUFACTURING VERTICAL TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 64
5 MARKET OVERVIEW AND INDUSTRY TRENDS 65
5.1 INTRODUCTION 65
FIGURE 20 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BUSINESS PROCESS AUTOMATION MARKET 65
5.1.1 DRIVERS 66
5.1.1.1 Increased need for optimized resource utilization through automated business processes 66
5.1.1.2 Automated IT systems help serve customers’ dynamic requirements 66
5.1.1.3 Growing demand for streamlining communication across varied business functions in organizations 66
5.1.2 RESTRAINTS 67
5.1.2.1 Persistent growth in cyber-attacks and security issues 67
5.1.3 OPPORTUNITIES 67
5.1.3.1 Integration of AI and ML technologies 67
5.1.3.2 Rise in the demand for robust solutions to maximize visibility and control over processes 67
5.1.4 CHALLENGES 68
5.1.4.1 Growing cultural barrier to adopt advanced solutions over traditional systems 68
5.1.4.2 Selecting the right time and right process to implement automation 68
5.2 COVID-19-DRIVEN MARKET DYNAMICS 68
5.2.1 DRIVERS AND OPPORTUNITIES 68
5.2.2 RESTRAINTS AND CHALLENGES 69
5.3 CASE STUDY ANALYSIS 69
5.3.1 CASE STUDY 1: MANAGING MULTI-CLOUD INFRASTRUCTURE 69
5.3.2 CASE STUDY 2: AUTOMATING FINANCE PROCESSES 70
5.3.3 CASE STUDY 3: IMPROVING BANKING OPERATIONS THROUGH AUTOMATION 70
5.4 VALUE CHAIN ANALYSIS 71
FIGURE 21 VALUE CHAIN ANALYSIS: BUSINESS PROCESS AUTOMATION MARKET 71
5.5 ECOSYSTEM 72
FIGURE 22 ECOSYSTEM: BUSINESS PROCESS AUTOMATION MARKET 72
5.6 TECHNOLOGY ANALYSIS 73
5.6.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 73
5.6.2 ANALYTICS 73
5.6.3 INTERNET OF THINGS 73
5.7 PRICING ANALYSIS 74
5.8 PATENT ANALYSIS 75
5.9 PORTER’S FIVE FORCES ANALYSIS 75
TABLE 5 BUSINESS PROCESS AUTOMATION MARKET: PORTER’S FIVE FORCES 75
5.9.1 THREAT OF NEW ENTRANTS 76
5.9.2 THREAT FROM SUBSTITUTES 76
5.9.3 BARGAINING POWER OF BUYERS 76
5.9.4 BARGAINING POWER OF SUPPLIERS 76
FIGURE 23 PORTER’S FIVE FORCES: BUSINESS PROCESS AUTOMATION MARKET 76
6 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT 77
6.1 INTRODUCTION 78
6.1.1 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 78
6.1.2 COMPONENTS: COVID-19 IMPACT 78
FIGURE 24 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 78
TABLE 6 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 79

TABLE 7 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 79
TABLE 8 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 79
TABLE 9 COMPONENTS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 80
6.2 PLATFORMS 80
FIGURE 25 CUSTOMER SERVICE SUPPORT AUTOMATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 80
TABLE 10 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 81
TABLE 11 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 81
TABLE 12 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 81
TABLE 13 PLATFORMS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 82
6.2.1 HUMAN RESOURCE AUTOMATION 82
TABLE 14 HUMAN RESOURCE AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 82
TABLE 15 HUMAN RESOURCE AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 82
6.2.2 SUPPLY CHAIN AUTOMATION 83
TABLE 16 SUPPLY CHAIN AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 83
TABLE 17 SUPPLY CHAIN AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 83
6.2.3 SALES AND MARKETING AUTOMATION 84
TABLE 18 SALES AND MARKETING AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 84
TABLE 19 SALES AND MARKETING AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 84
6.2.4 ACCOUNTING AND FINANCE AUTOMATION 85
TABLE 20 ACCOUNTING AND FINANCE AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 85
TABLE 21 ACCOUNTING AND FINANCE AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 85
6.2.5 CUSTOMER SERVICE SUPPORT AUTOMATION 86
TABLE 22 CUSTOMER SERVICE SUPPORT AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 86
TABLE 23 CUSTOMER SERVICE SUPPORT AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 86
6.2.6 OTHERS 87
TABLE 24 OTHERS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 87
TABLE 25 OTHERS MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 87
6.3 SERVICES 88
FIGURE 26 SUPPORT AND MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 88
TABLE 26 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 88
TABLE 27 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION) 88
TABLE 28 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 89
TABLE 29 SERVICES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 89
6.3.1 CONSULTING 89
TABLE 30 CONSULTING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 89
TABLE 31 CONSULTING MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 90
6.3.2 INTEGRATION AND IMPLEMENTATION 90
TABLE 32 INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 90
TABLE 33 INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 90
6.3.3 MAINTENANCE AND SUPPORT 91
TABLE 34 MAINTENANCE AND SUPPORT MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 91
TABLE 35 MAINTENANCE AND SUPPORT MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 91

7 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE 92
7.1 INTRODUCTION 93
7.1.1 DEPLOYMENT TYPES: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 93
7.1.2 DEPLOYMENT TYPES: COVID-19 IMPACT 93
FIGURE 27 CLOUD SEGMENT TO GROW AT HIGHER GROWTH RATE DURING FORECAST PERIOD 94
TABLE 36 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 94
TABLE 37 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 94
7.2 ON-PREMISES 95
TABLE 38 ON-PREMISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 95
TABLE 39 ON-PREMISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 95
TABLE 40 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 96
TABLE 41 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 96
TABLE 42 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 96
TABLE 43 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 96
TABLE 44 ASIA PACIFIC: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 97
TABLE 45 ASIA PACIFIC: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 97
TABLE 46 MIDDLE EAST AND AFRICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD THOUSAND) 97
TABLE 47 MIDDLE EAST AND AFRICA: ON-PREMISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD THOUSAND) 98
TABLE 48 LATIN AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD THOUSAND) 98
TABLE 49 LATIN AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD THOUSAND) 98
7.3 CLOUD 99
TABLE 50 CLOUD: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 99
TABLE 51 CLOUD: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 99
TABLE 52 NORTH AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 99
TABLE 53 NORTH AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 100
TABLE 54 EUROPE: CLOUD MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 100
TABLE 55 EUROPE: CLOUD MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 100
TABLE 56 ASIA PACIFIC: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 100
TABLE 57 ASIA PACIFIC: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 101
TABLE 58 MIDDLE EAST AND AFRICA: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 101
TABLE 59 MIDDLE EAST AND AFRICA: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 101
TABLE 60 LATIN AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 102
TABLE 61 LATIN AMERICA: CLOUD MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 102
8 BUSINESS PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE 103
8.1 INTRODUCTION 104
8.1.1 ORGANIZATION SIZE: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 104
8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 104
FIGURE 28 LARGE ENTERPRISES TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 104
TABLE 62 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 105
TABLE 63 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 105
8.2 LARGE ENTERPRISES 105
TABLE 64 LARGE ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 105
TABLE 65 LARGE ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 106
TABLE 66 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 106
TABLE 67 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 106
TABLE 68 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 107
TABLE 69 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 107
TABLE 70 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 107
TABLE 71 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 108
TABLE 72 MIDDLE EAST AND AFRICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 108
TABLE 73 MIDDLE EAST AND AFRICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 108
TABLE 74 LATIN AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2016–2019 (USD MILLION) 109
TABLE 75 LATIN AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2020–2026 (USD MILLION) 109
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 109
TABLE 76 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 109
TABLE 77 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 110
TABLE 78 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 110
TABLE 79 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 110
TABLE 80 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 111
TABLE 81 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 111
TABLE 82 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 111
TABLE 83 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 112
TABLE 84 MIDDLE EAST AND AFRICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD THOUSAND) 112
TABLE 85 MIDDLE EAST AND AFRICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD THOUSAND) 112
TABLE 86 LATIN AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2016–2019 (USD THOUSAND) 113
TABLE 87 LATIN AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2020–2026 (USD THOUSAND) 113
9 BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL 114
9.1 INTRODUCTION 115
9.1.1 INDUSTRY VERTICALS: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 115
9.1.2 INDUSTRY VERTICALS: COVID-19 IMPACT 115
FIGURE 29 RETAIL AND CONSUMER GOODS INDUSTRY VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 116
TABLE 88 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 116
TABLE 89 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 117
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 117
TABLE 90 BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 117
TABLE 91 BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 118
9.3 MANUFACTURING 118
TABLE 92 MANUFACTURING: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 118
TABLE 93 MANUFACTURING: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 119
9.4 INFORMATION TECHNOLOGY 119
TABLE 94 INFORMATION TECHNOLOGY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 119
TABLE 95 INFORMATION TECHNOLOGY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 120
9.5 TELECOMMUNICATIONS 120
TABLE 96 TELECOMMUNICATIONS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 120
TABLE 97 TELECOMMUNICATIONS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 121
9.6 RETAIL AND CONSUMER GOODS 121
TABLE 98 RETAIL AND CONSUMER GOODS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 121
TABLE 99 RETAIL AND CONSUMER GOODS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 122
9.7 HEALTHCARE 122
TABLE 100 HEALTHCARE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 122
TABLE 101 HEALTHCARE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 123
9.8 OTHERS 123
TABLE 102 OTHERS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 123
TABLE 103 OTHERS: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION) 124

10 BUSINESS PROCESS AUTOMATION MARKET, BY REGION 125
10.1 INTRODUCTION 126
FIGURE 30 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD 126
TABLE 104 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 126
TABLE 105 BUSINESS PROCESS AUTOMATION MARKET SIZE, BY REGION,
2020–2026 (USD MILLION) 127
10.2 NORTH AMERICA 127
10.2.1 NORTH AMERICA: COVID-19 IMPACT 127
10.2.2 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 127
10.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 128
FIGURE 31 NORTH AMERICA: MARKET SNAPSHOT 128
TABLE 106 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 129
TABLE 107 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 129
TABLE 108 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 129
TABLE 109 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 129
TABLE 110 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 130
TABLE 111 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 130
TABLE 112 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 130
TABLE 113 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 131
TABLE 114 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 131
TABLE 115 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 131
TABLE 116 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 131
TABLE 117 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 132
TABLE 118 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 132
TABLE 119 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 132
10.2.4 UNITED STATES 133
TABLE 120 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 133
TABLE 121 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 133
TABLE 122 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 133
TABLE 123 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 134
TABLE 124 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 134
TABLE 125 UNITED STATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 134
10.2.5 CANADA 134
TABLE 126 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 135
TABLE 127 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 135
TABLE 128 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 135
TABLE 129 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 135
TABLE 130 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 136
TABLE 131 CANADA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 136
10.3 EUROPE 136
10.3.1 EUROPE: COVID-19 IMPACT 136
10.3.2 EUROPE: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 137
10.3.3 EUROPE: REGULATORY LANDSCAPE 137
TABLE 132 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 137
TABLE 133 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 137
TABLE 134 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 138
TABLE 135 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 138
TABLE 136 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 138
TABLE 137 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 139
TABLE 138 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 139
TABLE 139 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 139
TABLE 140 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 139
TABLE 141 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 140
TABLE 142 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 140
TABLE 143 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 140
TABLE 144 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 141
TABLE 145 EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 141
10.3.4 UNITED KINGDOM 141
TABLE 146 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 141
TABLE 147 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 142
TABLE 148 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 142
TABLE 149 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 142
TABLE 150 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 142
TABLE 151 UNITED KINGDOM: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 143
10.3.5 GERMANY 143
TABLE 152 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 143
TABLE 153 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 143
TABLE 154 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 144
TABLE 155 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 144
TABLE 156 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 144
TABLE 157 GERMANY: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 144
10.3.6 FRANCE 145
TABLE 158 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 145
TABLE 159 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 145
TABLE 160 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 145
TABLE 161 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 145
TABLE 162 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 146
TABLE 163 FRANCE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 146
10.3.7 REST OF EUROPE 146
TABLE 164 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 146
TABLE 165 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 147
TABLE 166 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 147
TABLE 167 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 147
TABLE 168 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 147
TABLE 169 REST OF EUROPE: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 148
10.4 ASIA PACIFIC 148
10.4.1 ASIA PACIFIC: COVID-19 IMPACT 148
10.4.2 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 148
10.4.3 ASIA PACIFIC: REGULATORY LANDSCAPE 148
FIGURE 32 ASIA PACIFIC: MARKET SNAPSHOT 149
TABLE 170 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 149
TABLE 171 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 150
TABLE 172 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 150
TABLE 173 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 150
TABLE 174 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 151
TABLE 175 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 151
TABLE 176 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 151
TABLE 177 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 152
TABLE 178 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 152
TABLE 179 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 152
TABLE 180 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 152
TABLE 181 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 153
TABLE 182 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 153
TABLE 183 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 153
10.4.4 CHINA 154
TABLE 184 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 154
TABLE 185 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 154
TABLE 186 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 154
TABLE 187 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 155
TABLE 188 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 155
TABLE 189 CHINA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 155
10.4.5 JAPAN 155
TABLE 190 JAPAN: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 156
TABLE 191 JAPAN: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 156
TABLE 192 JAPAN: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 156
TABLE 193 JAPAN: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 156
TABLE 194 JAPAN: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 157
TABLE 195 JAPAN: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 157
10.4.6 REST OF ASIA PACIFIC 157
TABLE 196 REST OF ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 157
TABLE 197 REST OF ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 158
TABLE 198 REST OF ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 158
TABLE 199 REST OF ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 158
TABLE 200 REST OF ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 158
TABLE 201 REST OF ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 159
10.5 MIDDLE EAST AND AFRICA 159
10.5.1 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 159
10.5.2 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 159
10.5.3 MIDDLE EAST AND AFRICA: REGULATORY LANDSCAPE 160
TABLE 202 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 160
TABLE 203 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 160
TABLE 204 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 160
TABLE 205 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION) 161
TABLE 206 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD MILLION) 161
TABLE 207 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION) 161
TABLE 208 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 162
TABLE 209 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 162
TABLE 210 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 162
TABLE 211 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 162
TABLE 212 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 163
TABLE 213 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 163
TABLE 214 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 163
TABLE 215 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 164
10.5.4 UNITED ARAB EMIRATES 164
TABLE 216 UNITED ARAB EMIRATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 164
TABLE 217 UNITED ARAB EMIRATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 164
TABLE 218 UNITED ARAB EMIRATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 165
TABLE 219 UNITED ARAB EMIRATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 165
TABLE 220 UNITED ARAB EMIRATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 165
TABLE 221 UNITED ARAB EMIRATES: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 165
10.5.5 KINGDOM OF SAUDI ARABIA 166
TABLE 222 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 166
TABLE 223 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION) 166
TABLE 224 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 166
TABLE 225 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 167
TABLE 226 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 167
TABLE 227 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION) 167
10.5.6 REST OF MIDDLE EAST AND AFRICA 167
TABLE 228 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD THOUSAND) 168
TABLE 229 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD THOUSAND) 168
TABLE 230 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD THOUSAND) 168
TABLE 231 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD THOUSAND) 168
TABLE 232 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD THOUSAND) 169
TABLE 233 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD THOUSAND) 169
10.6 LATIN AMERICA 169
10.6.1 LATIN AMERICA: COVID-19 IMPACT 169
10.6.2 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET DRIVERS 170
10.6.3 LATIN AMERICA: REGULATORY LANDSCAPE 170
TABLE 234 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD THOUSAND) 170
TABLE 235 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD THOUSAND) 170
TABLE 236 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2016–2019 (USD THOUSAND) 171
TABLE 237 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY SERVICE, 2020–2026 (USD THOUSAND) 171
TABLE 238 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2016–2019 (USD THOUSAND) 171
TABLE 239 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD THOUSAND) 172
TABLE 240 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD THOUSAND) 172
TABLE 241 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD THOUSAND) 172
TABLE 242 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD THOUSAND) 172
TABLE 243 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD THOUSAND) 173
TABLE 244 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION) 173
TABLE 245 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2026 (USD MILLION) 173
TABLE 246 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 174
TABLE 247 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION) 174
10.6.4 BRAZIL 174
TABLE 248 BRAZIL: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD THOUSAND) 174
TABLE 249 BRAZIL: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD THOUSAND) 175
TABLE 250 BRAZIL: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD THOUSAND) 175
TABLE 251 BRAZIL: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD THOUSAND) 175
TABLE 252 BRAZIL: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD THOUSAND) 175
TABLE 253 BRAZIL: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD THOUSAND) 176
10.6.5 MEXICO 176
TABLE 254 MEXICO: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD THOUSAND) 176
TABLE 255 MEXICO: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD THOUSAND) 176
TABLE 256 MEXICO: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD THOUSAND) 177
TABLE 257 MEXICO: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD THOUSAND) 177
TABLE 258 MEXICO: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD THOUSAND) 177
TABLE 259 MEXICO: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD THOUSAND) 177
10.6.6 REST OF LATIN AMERICA 178
TABLE 260 REST OF LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2016–2019 (USD THOUSAND) 178
TABLE 261 REST OF LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY COMPONENT, 2020–2026 (USD THOUSAND) 178
TABLE 262 REST OF LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2019 (USD THOUSAND) 179
TABLE 263 REST OF LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2026 (USD THOUSAND) 179
TABLE 264 REST OF LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD THOUSAND) 179
TABLE 265 REST OF LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD THOUSAND) 179
11 COMPETITIVE LANDSCAPE 180
11.1 INTRODUCTION 180
11.2 MARKET EVALUATION FRAMEWORK 180
FIGURE 33 MARKET EVALUATION FRAMEWORK 180
11.3 KEY MARKET DEVELOPMENTS 181
11.3.1 PRODUCT LAUNCHES 181
TABLE 266 BUSINESS PROCESS AUTOMATION MARKET: PRODUCT LAUNCHES 181
11.3.2 DEALS 181
TABLE 267 BUSINESS PROCESS AUTOMATION MARKET: DEALS 181
11.4 COMPANY PRODUCT FOOTPRINT ANALYSIS 182
TABLE 268 COMPANY PRODUCT FOOTPRINT 182
TABLE 269 COMPANY APPLICATION FOOTPRINT ANALYSIS 183
FIGURE 34 COMPANY INDUSTRY FOOTPRINT ANALYSIS 184
TABLE 270 COMPANY REGION FOOTPRINT ANALYSIS 185
11.5 MARKET SHARE OF TOP VENDORS 186
FIGURE 35 VENDOR MARKET SHARE ANALYSIS 186
11.6 REVENUE ANALYSIS OF TOP VENDORS 187
FIGURE 36 HISTORICAL FIVE YEAR REVENUE ANALYSIS 187
11.7 MARKET SHARE ANALYSIS OF TOP MARKET PLAYERS 187
TABLE 271 BUSINESS PROCESS AUTOMATION MARKET: DEGREE OF COMPETITION 187
11.8 COMPANY EVALUATION QUADRANT 188
11.8.1 DEFINITIONS AND METHODOLOGY 188
TABLE 272 COMPANY EVALUATION QUADRANT: CRITERIA 188
11.8.2 STAR 188
11.8.3 EMERGING LEADERS 188
11.8.4 PERVASIVE 188
11.8.5 PARTICIPANTS 189
FIGURE 37 BUSINESS PROCESS AUTOMATION MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020 189
12 COMPANY PROFILES 190
12.1 INTRODUCTION 190
(Business Overview, Products and Services Offered, Recent Developments, MNM View, Key Strengths/Right to Win, Strategic Choices Made, and Weaknesses and Competitive Threats)*
12.2 IBM 190
TABLE 273 IBM: BUSINESS OVERVIEW 190
FIGURE 38 IBM: COMPANY SNAPSHOT 191
12.3 APPIAN 194
TABLE 274 APPIAN: BUSINESS OVERVIEW 194
FIGURE 39 APPIAN: COMPANY SNAPSHOT 195
12.4 PEGASYSTEMS 198
TABLE 275 PEGASYSTEMS: BUSINESS OVERVIEW 198
FIGURE 40 PEGASYSTEMS : COMPANY SNAPSHOT 199
12.5 KISSFLOW 202
TABLE 276 KISSFLOW: BUSINESS OVERVIEW 202
12.6 LASERFICHE 204
TABLE 277 LASERFICHE: BUSINESS OVERVIEW 204
12.7 ORACLE 206
TABLE 278 ORACLE: BUSINESS OVERVIEW 206
FIGURE 41 ORACLE: COMPANY SNAPSHOT 207
12.8 NINTEX 209
TABLE 279 NINTEX: BUSINESS OVERVIEW 209
12.9 SOFTWARE AG 211
TABLE 280 SOFTWARE AG: BUSINESS OVERVIEW 211
FIGURE 42 SOFTWARE AG: COMPANY SNAPSHOT 212
12.10 SALESFORCE 214
TABLE 281 SALESFORCE: BUSINESS OVERVIEW 214
FIGURE 43 SALESFORCE: COMPANY SNAPSHOT 215
12.11 MICROSOFT 217
TABLE 282 MICROSOFT: BUSINESS OVERVIEW 217
FIGURE 44 MICROSOFT: COMPANY SNAPSHOT 218
12.12 BIZAGI 220
12.13 OPENTEXT 221
12.14 TIBCO 222
12.15 CREATIO 223
12.16 GENPACT 224
12.17 DXC TECHNOLOGY 225
12.18 NEWGEN SOFTWARE 226
12.19 BONITASOFT 227
12.20 KOFAX 227
12.21 FLOWFORMA 228
12.22 AURAQUANTIC 228
12.23 AGILEPOINT 229
12.24 AUTOMATION HERO 230
12.25 QUICKBASE 230
12.26 CORTEX 231
*Details on Business Overview, Products and Services Offered, Recent Developments, MNM View, Key Strengths/Right to Win, Strategic Choices Made, and Weaknesses and Competitive Threats might not be captured in case of unlisted companies.
13 ADJACENT MARKET 232
13.1 INTRODUCTION 232
13.2 BUSINESS PROCESS MANAGEMENT MARKET 232
TABLE 283 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 232
TABLE 284 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 232
TABLE 285 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 233
14 APPENDIX 234
14.1 DISCUSSION GUIDE 234
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 238
14.3 AVAILABLE CUSTOMIZATIONS 240
14.4 RELATED REPORTS 240
14.5 AUTHOR DETAILS 241

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