世界のBPOサービス産業年鑑2017

◆英語タイトル:BPO Services Global Industry Almanac 2017
◆商品コード:MLINE7080006
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◆発行日:2017年4月26日
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【レポートの概要】

BPO Services Global Industry Almanac 2017
Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

- BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
- CRM BPO services typically include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.
- Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).
- Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.
- HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.
- Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.
- Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.
- Any currency conversions used in the creation of this report have been calculated using constant 2016 annual average exchange rates.
- The global BPO Services market had total revenues of $140,316.1m in 2016, representing a compound annual growth rate (CAGR) of 4.4% between 2012 and 2016.
- There are some very large and highly developed players in the Asia-Pacific market and many companies are located in Asia for the ability to offer offshoring services on a big scale. The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms. Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest.
- The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016 – 2021, which is expected to drive the market to a value of $163,764.0m by the end of 2021.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts

Reasons to buy

- What was the size of the global bpo services market by value in 2016?
- What will be the size of the global bpo services market in 2021?
- What factors are affecting the strength of competition in the global bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the global bpo services market?

【レポートの目次】

Table of Contents
EXECUTIVE SUMMARY
Market value
Market value forecast
Category segmentation
Geography segmentation
Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
Global BPO Services
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Asia-Pacific
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Europe
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in France
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Germany
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Australia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Brazil
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Canada
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in China
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in India
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Indonesia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Italy
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Japan
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Mexico
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The Netherlands
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in North America
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Russia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Scandinavia
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
BPO Services in Singapore
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in South Africa
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in South Korea
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Spain
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Turkey
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United Kingdom
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in The United States
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
Company Profiles
Leading companies
Appendix
Methodology
About MarketLine

List of Tables
Table 1: Global bpo services market value: $ million, 2012–16
Table 2: Global bpo services market category segmentation: $ million, 2016
Table 3: Global bpo services market geography segmentation: $ million, 2016
Table 4: Global bpo services market value forecast: $ million, 2016–21
Table 5: Asia-Pacific bpo services market value: $ million, 2012–16
Table 6: Asia–Pacific bpo services market category segmentation: $ million, 2016
Table 7: Asia–Pacific bpo services market geography segmentation: $ million, 2016
Table 8: Asia-Pacific bpo services market value forecast: $ million, 2016–21
Table 9: Europe bpo services market value: $ million, 2012–16
Table 10: Europe bpo services market category segmentation: $ million, 2016
Table 11: Europe bpo services market geography segmentation: $ million, 2016
Table 12: Europe bpo services market value forecast: $ million, 2016–21
Table 13: France bpo services market value: $ million, 2012–16
Table 14: France bpo services market category segmentation: $ million, 2016
Table 15: France bpo services market geography segmentation: $ million, 2016
Table 16: France bpo services market value forecast: $ million, 2016–21
Table 17: France size of population (million), 2012–16
Table 18: France gdp (constant 2005 prices, $ billion), 2012–16
Table 19: France gdp (current prices, $ billion), 2012–16
Table 20: France inflation, 2012–16
Table 21: France consumer price index (absolute), 2012–16
Table 22: France exchange rate, 2012–16
Table 23: Germany bpo services market value: $ million, 2012–16
Table 24: Germany bpo services market category segmentation: $ million, 2016
Table 25: Germany bpo services market geography segmentation: $ million, 2016
Table 26: Germany bpo services market value forecast: $ million, 2016–21
Table 27: Germany size of population (million), 2012–16
Table 28: Germany gdp (constant 2005 prices, $ billion), 2012–16
Table 29: Germany gdp (current prices, $ billion), 2012–16
Table 30: Germany inflation, 2012–16
Table 31: Germany consumer price index (absolute), 2012–16
Table 32: Germany exchange rate, 2012–16
Table 33: Australia bpo services market value: $ million, 2012–16
Table 34: Australia bpo services market category segmentation: $ million, 2016
Table 35: Australia bpo services market geography segmentation: $ million, 2016
Table 36: Australia bpo services market value forecast: $ million, 2016–21
Table 37: Australia size of population (million), 2012–16
Table 38: Australia gdp (constant 2005 prices, $ billion), 2012–16
Table 39: Australia gdp (current prices, $ billion), 2012–16
Table 40: Australia inflation, 2012–16
Table 41: Australia consumer price index (absolute), 2012–16
Table 42: Australia exchange rate, 2012–16
Table 43: Brazil bpo services market value: $ million, 2012–16
Table 44: Brazil bpo services market category segmentation: $ million, 2016
Table 45: Brazil bpo services market geography segmentation: $ million, 2016
Table 46: Brazil bpo services market value forecast: $ million, 2016–21
Table 47: Brazil size of population (million), 2012–16
Table 48: Brazil gdp (constant 2005 prices, $ billion), 2012–16
Table 49: Brazil gdp (current prices, $ billion), 2012–16
Table 50: Brazil inflation, 2012–16
Table 51: Brazil consumer price index (absolute), 2012–16
Table 52: Brazil exchange rate, 2012–16
Table 53: Canada bpo services market value: $ million, 2012–16
Table 54: Canada bpo services market category segmentation: $ million, 2016
Table 55: Canada bpo services market geography segmentation: $ million, 2016
Table 56: Canada bpo services market value forecast: $ million, 2016–21
Table 57: Canada size of population (million), 2012–16
Table 58: Canada gdp (constant 2005 prices, $ billion), 2012–16
Table 59: Canada gdp (current prices, $ billion), 2012–16
Table 60: Canada inflation, 2012–16
Table 61: Canada consumer price index (absolute), 2012–16
Table 62: Canada exchange rate, 2012–16
Table 63: China bpo services market value: $ million, 2012–16
Table 64: China bpo services market category segmentation: $ million, 2016
Table 65: China bpo services market geography segmentation: $ million, 2016
Table 66: China bpo services market value forecast: $ million, 2016–21
Table 67: China size of population (million), 2012–16
Table 68: China gdp (constant 2005 prices, $ billion), 2012–16
Table 69: China gdp (current prices, $ billion), 2012–16
Table 70: China inflation, 2012–16
Table 71: China consumer price index (absolute), 2012–16
Table 72: China exchange rate, 2012–16
Table 73: India bpo services market value: $ million, 2012–16
Table 74: India bpo services market category segmentation: $ million, 2016
Table 75: India bpo services market geography segmentation: $ million, 2016
Table 76: India bpo services market value forecast: $ million, 2016–21
Table 77: India size of population (million), 2012–16
Table 78: India gdp (constant 2005 prices, $ billion), 2012–16
Table 79: India gdp (current prices, $ billion), 2012–16
Table 80: India inflation, 2012–16
Table 81: India consumer price index (absolute), 2012–16
Table 82: India exchange rate, 2012–16
Table 83: Indonesia bpo services market value: $ million, 2012–16
Table 84: Indonesia bpo services market category segmentation: $ million, 2016
Table 85: Indonesia bpo services market geography segmentation: $ million, 2016
Table 86: Indonesia bpo services market value forecast: $ million, 2016–21
Table 87: Indonesia size of population (million), 2012–16
Table 88: Indonesia gdp (constant 2005 prices, $ billion), 2012–16
Table 89: Indonesia gdp (current prices, $ billion), 2012–16
Table 90: Indonesia inflation, 2012–16
Table 91: Indonesia consumer price index (absolute), 2012–16
Table 92: Indonesia exchange rate, 2012–16
Table 93: Italy bpo services market value: $ million, 2012–16
Table 94: Italy bpo services market category segmentation: $ million, 2016
Table 95: Italy bpo services market geography segmentation: $ million, 2016
Table 96: Italy bpo services market value forecast: $ million, 2016–21
Table 97: Italy size of population (million), 2012–16
Table 98: Italy gdp (constant 2005 prices, $ billion), 2012–16
Table 99: Italy gdp (current prices, $ billion), 2012–16
Table 100: Italy inflation, 2012–16
Table 101: Italy consumer price index (absolute), 2012–16
Table 102: Italy exchange rate, 2012–16
Table 103: Japan bpo services market value: $ million, 2012–16
Table 104: Japan bpo services market category segmentation: $ million, 2016
Table 105: Japan bpo services market geography segmentation: $ million, 2016
Table 106: Japan bpo services market value forecast: $ million, 2016–21
Table 107: Japan size of population (million), 2012–16
Table 108: Japan gdp (constant 2005 prices, $ billion), 2012–16
Table 109: Japan gdp (current prices, $ billion), 2012–16
Table 110: Japan inflation, 2012–16
Table 111: Japan consumer price index (absolute), 2012–16
Table 112: Japan exchange rate, 2012–16
Table 113: Mexico bpo services market value: $ million, 2012–16
Table 114: Mexico bpo services market category segmentation: $ million, 2016
Table 115: Mexico bpo services market geography segmentation: $ million, 2016
Table 116: Mexico bpo services market value forecast: $ million, 2016–21
Table 117: Mexico size of population (million), 2012–16
Table 118: Mexico gdp (constant 2005 prices, $ billion), 2012–16
Table 119: Mexico gdp (current prices, $ billion), 2012–16
Table 120: Mexico inflation, 2012–16
Table 121: Mexico consumer price index (absolute), 2012–16
Table 122: Mexico exchange rate, 2012–16
Table 123: Netherlands bpo services market value: $ million, 2012–16
Table 124: Netherlands bpo services market category segmentation: $ million, 2016
Table 125: Netherlands bpo services market geography segmentation: $ million, 2016
Table 126: Netherlands bpo services market value forecast: $ million, 2016–21
Table 127: Netherlands size of population (million), 2012–16
Table 128: Netherlands gdp (constant 2005 prices, $ billion), 2012–16
Table 129: Netherlands gdp (current prices, $ billion), 2012–16
Table 130: Netherlands inflation, 2012–16
Table 131: Netherlands consumer price index (absolute), 2012–16
Table 132: Netherlands exchange rate, 2012–16
Table 133: North America bpo services market value: $ million, 2012–16
Table 134: North America bpo services market category segmentation: $ million, 2016
Table 135: North America bpo services market geography segmentation: $ million, 2016
Table 136: North America bpo services market value forecast: $ million, 2016–21
Table 137: Russia bpo services market value: $ million, 2012–16
Table 138: Russia bpo services market category segmentation: $ million, 2016
Table 139: Russia bpo services market geography segmentation: $ million, 2016
Table 140: Russia bpo services market value forecast: $ million, 2016–21
Table 141: Russia size of population (million), 2012–16
Table 142: Russia gdp (constant 2005 prices, $ billion), 2012–16
Table 143: Russia gdp (current prices, $ billion), 2012–16
Table 144: Russia inflation, 2012–16
Table 145: Russia consumer price index (absolute), 2012–16
Table 146: Russia exchange rate, 2012–16
Table 147: Scandinavia bpo services market value: $ million, 2012–16
Table 148: Scandinavia bpo services market category segmentation: $ million, 2016
Table 149: Scandinavia bpo services market geography segmentation: $ million, 2016
Table 150: Scandinavia bpo services market value forecast: $ million, 2016–21
Table 151: Singapore bpo services market value: $ million, 2012–16
Table 152: Singapore bpo services market category segmentation: $ million, 2016
Table 153: Singapore bpo services market geography segmentation: $ million, 2016
Table 154: Singapore bpo services market value forecast: $ million, 2016–21
Table 155: Singapore size of population (million), 2012–16
Table 156: Singapore gdp (constant 2005 prices, $ billion), 2012–16
Table 157: Singapore gdp (current prices, $ billion), 2012–16
Table 158: Singapore inflation, 2012–16
Table 159: Singapore consumer price index (absolute), 2012–16
Table 160: Singapore exchange rate, 2012–16
Table 161: South Africa bpo services market value: $ million, 2012–16
Table 162: South Africa bpo services market category segmentation: $ million, 2016
Table 163: South Africa bpo services market value forecast: $ million, 2016–21
Table 164: South Africa size of population (million), 2012–16
Table 165: South Africa gdp (constant 2005 prices, $ billion), 2012–16
Table 166: South Africa gdp (current prices, $ billion), 2012–16
Table 167: South Africa inflation, 2012–16
Table 168: South Africa consumer price index (absolute), 2012–16
Table 169: South Africa exchange rate, 2012–16
Table 170: South Korea bpo services market value: $ million, 2012–16
Table 171: South Korea bpo services market category segmentation: $ million, 2016
Table 172: South Korea bpo services market geography segmentation: $ million, 2016
Table 173: South Korea bpo services market value forecast: $ million, 2016–21
Table 174: South Korea size of population (million), 2012–16
Table 175: South Korea gdp (constant 2005 prices, $ billion), 2012–16
Table 176: South Korea gdp (current prices, $ billion), 2012–16
Table 177: South Korea inflation, 2012–16
Table 178: South Korea consumer price index (absolute), 2012–16
Table 179: South Korea exchange rate, 2012–16
Table 180: Spain bpo services market value: $ million, 2012–16
Table 181: Spain bpo services market category segmentation: $ million, 2016
Table 182: Spain bpo services market geography segmentation: $ million, 2016
Table 183: Spain bpo services market value forecast: $ million, 2016–21
Table 184: Spain size of population (million), 2012–16
Table 185: Spain gdp (constant 2005 prices, $ billion), 2012–16
Table 186: Spain gdp (current prices, $ billion), 2012–16
Table 187: Spain inflation, 2012–16
Table 188: Spain consumer price index (absolute), 2012–16
Table 189: Spain exchange rate, 2012–16
Table 190: Turkey bpo services market value: $ million, 2012–16
Table 191: Turkey bpo services market category segmentation: $ million, 2016
Table 192: Turkey bpo services market geography segmentation: $ million, 2016
Table 193: Turkey bpo services market value forecast: $ million, 2016–21
Table 194: Turkey size of population (million), 2012–16
Table 195: Turkey gdp (constant 2005 prices, $ billion), 2012–16
Table 196: Turkey gdp (current prices, $ billion), 2012–16
Table 197: Turkey inflation, 2012–16
Table 198: Turkey consumer price index (absolute), 2012–16
Table 199: Turkey exchange rate, 2012–16
Table 200: United Kingdom bpo services market value: $ million, 2012–16
Table 201: United Kingdom bpo services market category segmentation: $ million, 2016
Table 202: United Kingdom bpo services market geography segmentation: $ million, 2016
Table 203: United Kingdom bpo services market value forecast: $ million, 2016–21
Table 204: United Kingdom size of population (million), 2012–16
Table 205: United Kingdom gdp (constant 2005 prices, $ billion), 2012–16
Table 206: United Kingdom gdp (current prices, $ billion), 2012–16
Table 207: United Kingdom inflation, 2012–16
Table 208: United Kingdom consumer price index (absolute), 2012–16
Table 209: United Kingdom exchange rate, 2012–16
Table 210: United States bpo services market value: $ million, 2012–16
Table 211: United States bpo services market category segmentation: $ million, 2016
Table 212: United States bpo services market geography segmentation: $ million, 2016
Table 213: United States bpo services market value forecast: $ million, 2016–21
Table 214: United States size of population (million), 2012–16
Table 215: United States gdp (constant 2005 prices, $ billion), 2012–16
Table 216: United States gdp (current prices, $ billion), 2012–16
Table 217: United States inflation, 2012–16
Table 218: United States consumer price index (absolute), 2012–16
Table 219: United States exchange rate, 2012–15
Table 220: Accenture Plc: key facts
Table 221: Accenture Plc: key financials ($)
Table 222: Accenture Plc: key financial ratios
Table 223: SYNNEX Corporation: key facts
Table 224: SYNNEX Corporation: key financials ($)
Table 225: SYNNEX Corporation: key financial ratios
Table 226: Telus International: key facts
Table 227: Cap Gemini S.A.: key facts
Table 228: Cap Gemini S.A.: key financials ($)
Table 229: Cap Gemini S.A.: key financials (€)
Table 230: Cap Gemini S.A.: key financial ratios
Table 231: HCL Technologies Limited: key facts
Table 232: HCL Technologies Limited: key financials ($)
Table 233: HCL Technologies Limited: key financial ratios
Table 234: Infosys Limited: key facts
Table 235: Infosys Limited: key financials ($)
Table 236: Infosys Limited: key financials (Rs.)
Table 237: Infosys Limited: key financial ratios
Table 238: ISS A/S: key facts
Table 239: ISS A/S: key financials ($)
Table 240: ISS A/S: key financials (DKK)
Table 241: ISS A/S: key financial ratios
Table 242: Teleperformance SE: key facts
Table 243: Teleperformance SE: key financials ($)
Table 244: Teleperformance SE: key financials (€)
Table 245: Teleperformance SE: key financial ratios
Table 246: Bertelsmann SE & Co. KGaA: key facts
Table 247: Bertelsmann SE & Co. KGaA: key financials ($)
Table 248: Bertelsmann SE & Co. KGaA: key financials (€)
Table 249: Bertelsmann SE & Co. KGaA: key financial ratios
Table 250: NCR Corporation: key facts
Table 251: NCR Corporation: key financials ($)
Table 252: NCR Corporation: key financial ratios
Table 253: Genpact Limited: key facts
Table 254: Genpact Limited: key financials ($)
Table 255: Genpact Limited: key financial ratios
Table 256: CGI Group: key facts
Table 257: CGI Group: key financials ($)
Table 258: CGI Group: key financials (C$)
Table 259: CGI Group: key financial ratios
Table 260: PT Cekindo Bisnis Grup: key facts
Table 261: TMF Group Holding B.V.: key facts
Table 262: Temp Holdings CO., Ltd: key facts
Table 263: Temp Holdings CO., Ltd: key financials ($)
Table 264: Temp Holdings CO., Ltd: key financials (¥)
Table 265: Temp Holdings CO., Ltd: key financial ratios
Table 266: Atento S.A.: key facts
Table 267: Rödl & Partner: key facts
Table 268: Sutherland Global Services: key facts
Table 269: CBRE Group, Inc.: key facts
Table 270: CBRE Group, Inc.: key financials ($)
Table 271: CBRE Group, Inc.: key financial ratios
Table 272: TeleTech Holdings, Inc.: key facts
Table 273: TeleTech Holdings, Inc.: key financials ($)
Table 274: TeleTech Holdings, Inc.: key financial ratios
Table 275: Capita plc: key facts
Table 276: Capita plc: key financials ($)
Table 277: Capita plc: key financials (£)
Table 278: Capita plc: key financial ratios

List of Figures
Figure 1: Global bpo services market value: $ million, 2012–16
Figure 2: Global bpo services market category segmentation: % share, by value, 2016
Figure 3: Global bpo services market geography segmentation: % share, by value, 2016
Figure 4: Global bpo services market value forecast: $ million, 2016–21
Figure 5: Forces driving competition in the global bpo services market, 2016
Figure 6: Drivers of buyer power in the global bpo services market, 2016
Figure 7: Drivers of supplier power in the global bpo services market, 2016
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2016
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2016
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2016
Figure 11: Asia-Pacific bpo services market value: $ million, 2012–16
Figure 12: Asia–Pacific bpo services market category segmentation: % share, by value, 2016
Figure 13: Asia–Pacific bpo services market geography segmentation: % share, by value, 2016
Figure 14: Asia-Pacific bpo services market value forecast: $ million, 2016–21
Figure 15: Forces driving competition in the bpo services market in Asia-Pacific, 2016
Figure 16: Drivers of buyer power in the bpo services market in Asia-Pacific, 2016
Figure 17: Drivers of supplier power in the bpo services market in Asia-Pacific, 2016
Figure 18: Factors influencing the likelihood of new entrants in the bpo services market in Asia-Pacific, 2016
Figure 19: Factors influencing the threat of substitutes in the bpo services market in Asia-Pacific, 2016
Figure 20: Drivers of degree of rivalry in the bpo services market in Asia-Pacific, 2016
Figure 21: Europe bpo services market value: $ million, 2012–16
Figure 22: Europe bpo services market category segmentation: % share, by value, 2016
Figure 23: Europe bpo services market geography segmentation: % share, by value, 2016
Figure 24: Europe bpo services market value forecast: $ million, 2016–21
Figure 25: Forces driving competition in the bpo services market in Europe, 2016
Figure 26: Drivers of buyer power in the bpo services market in Europe, 2016
Figure 27: Drivers of supplier power in the bpo services market in Europe, 2016
Figure 28: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2016
Figure 29: Factors influencing the threat of substitutes in the bpo services market in Europe, 2016
Figure 30: Drivers of degree of rivalry in the bpo services market in Europe, 2016
Figure 31: France bpo services market value: $ million, 2012–16
Figure 32: France bpo services market category segmentation: % share, by value, 2016
Figure 33: France bpo services market geography segmentation: % share, by value, 2016
Figure 34: France bpo services market value forecast: $ million, 2016–21
Figure 35: Forces driving competition in the bpo services market in France, 2016
Figure 36: Drivers of buyer power in the bpo services market in France, 2016
Figure 37: Drivers of supplier power in the bpo services market in France, 2016
Figure 38: Factors influencing the likelihood of new entrants in the bpo services market in France, 2016
Figure 39: Factors influencing the threat of substitutes in the bpo services market in France, 2016
Figure 40: Drivers of degree of rivalry in the bpo services market in France, 2016
Figure 41: Germany bpo services market value: $ million, 2012–16
Figure 42: Germany bpo services market category segmentation: % share, by value, 2016
Figure 43: Germany bpo services market geography segmentation: % share, by value, 2016
Figure 44: Germany bpo services market value forecast: $ million, 2016–21
Figure 45: Forces driving competition in the bpo services market in Germany, 2016
Figure 46: Drivers of buyer power in the bpo services market in Germany, 2016
Figure 47: Drivers of supplier power in the bpo services market in Germany, 2016
Figure 48: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2016
Figure 49: Factors influencing the threat of substitutes in the bpo services market in Germany, 2016
Figure 50: Drivers of degree of rivalry in the bpo services market in Germany, 2016
Figure 51: Australia bpo services market value: $ million, 2012–16
Figure 52: Australia bpo services market category segmentation: % share, by value, 2016
Figure 53: Australia bpo services market geography segmentation: % share, by value, 2016
Figure 54: Australia bpo services market value forecast: $ million, 2016–21
Figure 55: Forces driving competition in the bpo services market in Australia, 2016
Figure 56: Drivers of buyer power in the bpo services market in Australia, 2016
Figure 57: Drivers of supplier power in the bpo services market in Australia, 2016
Figure 58: Factors influencing the likelihood of new entrants in the bpo services market in Australia, 2016
Figure 59: Factors influencing the threat of substitutes in the bpo services market in Australia, 2016
Figure 60: Drivers of degree of rivalry in the bpo services market in Australia, 2016
Figure 61: Brazil bpo services market value: $ million, 2012–16
Figure 62: Brazil bpo services market category segmentation: % share, by value, 2016
Figure 63: Brazil bpo services market geography segmentation: % share, by value, 2016
Figure 64: Brazil bpo services market value forecast: $ million, 2016–21
Figure 65: Forces driving competition in the bpo services market in Brazil, 2016
Figure 66: Drivers of buyer power in the bpo services market in Brazil, 2016
Figure 67: Drivers of supplier power in the bpo services market in Brazil, 2016
Figure 68: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2016
Figure 69: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2016
Figure 70: Drivers of degree of rivalry in the bpo services market in Brazil, 2016
Figure 71: Canada bpo services market value: $ million, 2012–16
Figure 72: Canada bpo services market category segmentation: % share, by value, 2016
Figure 73: Canada bpo services market geography segmentation: % share, by value, 2016
Figure 74: Canada bpo services market value forecast: $ million, 2016–21
Figure 75: Forces driving competition in the bpo services market in Canada, 2016
Figure 76: Drivers of buyer power in the bpo services market in Canada, 2016
Figure 77: Drivers of supplier power in the bpo services market in Canada, 2016
Figure 78: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2016
Figure 79: Factors influencing the threat of substitutes in the bpo services market in Canada, 2016
Figure 80: Drivers of degree of rivalry in the bpo services market in Canada, 2016
Figure 81: China bpo services market value: $ million, 2012–16
Figure 82: China bpo services market category segmentation: % share, by value, 2016
Figure 83: China bpo services market geography segmentation: % share, by value, 2016
Figure 84: China bpo services market value forecast: $ million, 2016–21
Figure 85: Forces driving competition in the bpo services market in China, 2016
Figure 86: Drivers of buyer power in the bpo services market in China, 2016
Figure 87: Drivers of supplier power in the bpo services market in China, 2016
Figure 88: Factors influencing the likelihood of new entrants in the bpo services market in China, 2016
Figure 89: Factors influencing the threat of substitutes in the bpo services market in China, 2016
Figure 90: Drivers of degree of rivalry in the bpo services market in China, 2016
Figure 91: India bpo services market value: $ million, 2012–16
Figure 92: India bpo services market category segmentation: % share, by value, 2016
Figure 93: India bpo services market geography segmentation: % share, by value, 2016
Figure 94: India bpo services market value forecast: $ million, 2016–21
Figure 95: Forces driving competition in the bpo services market in India, 2016
Figure 96: Drivers of buyer power in the bpo services market in India, 2016
Figure 97: Drivers of supplier power in the bpo services market in India, 2016
Figure 98: Factors influencing the likelihood of new entrants in the bpo services market in India, 2016
Figure 99: Factors influencing the threat of substitutes in the bpo services market in India, 2016
Figure 100: Drivers of degree of rivalry in the bpo services market in India, 2016
Figure 101: Indonesia bpo services market value: $ million, 2012–16
Figure 102: Indonesia bpo services market category segmentation: % share, by value, 2016
Figure 103: Indonesia bpo services market geography segmentation: % share, by value, 2016
Figure 104: Indonesia bpo services market value forecast: $ million, 2016–21
Figure 105: Forces driving competition in the bpo services market in Indonesia, 2016
Figure 106: Drivers of buyer power in the bpo services market in Indonesia, 2016
Figure 107: Drivers of supplier power in the bpo services market in Indonesia, 2016
Figure 108: Factors influencing the likelihood of new entrants in the bpo services market in Indonesia, 2016
Figure 109: Factors influencing the threat of substitutes in the bpo services market in Indonesia, 2016
Figure 110: Drivers of degree of rivalry in the bpo services market in Indonesia, 2016
Figure 111: Italy bpo services market value: $ million, 2012–16
Figure 112: Italy bpo services market category segmentation: % share, by value, 2016
Figure 113: Italy bpo services market geography segmentation: % share, by value, 2016
Figure 114: Italy bpo services market value forecast: $ million, 2016–21
Figure 115: Forces driving competition in the bpo services market in Italy, 2016
Figure 116: Drivers of buyer power in the bpo services market in Italy, 2016
Figure 117: Drivers of supplier power in the bpo services market in Italy, 2016
Figure 118: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2016
Figure 119: Factors influencing the threat of substitutes in the bpo services market in Italy, 2016
Figure 120: Drivers of degree of rivalry in the bpo services market in Italy, 2016
Figure 121: Japan bpo services market value: $ million, 2012–16
Figure 122: Japan bpo services market category segmentation: % share, by value, 2016
Figure 123: Japan bpo services market geography segmentation: % share, by value, 2016
Figure 124: Japan bpo services market value forecast: $ million, 2016–21
Figure 125: Forces driving competition in the bpo services market in Japan, 2016
Figure 126: Drivers of buyer power in the bpo services market in Japan, 2016
Figure 127: Drivers of supplier power in the bpo services market in Japan, 2016
Figure 128: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2016
Figure 129: Factors influencing the threat of substitutes in the bpo services market in Japan, 2016
Figure 130: Drivers of degree of rivalry in the bpo services market in Japan, 2016
Figure 131: Mexico bpo services market value: $ million, 2012–16
Figure 132: Mexico bpo services market category segmentation: % share, by value, 2016
Figure 133: Mexico bpo services market geography segmentation: % share, by value, 2016
Figure 134: Mexico bpo services market value forecast: $ million, 2016–21
Figure 135: Forces driving competition in the bpo services market in Mexico, 2016
Figure 136: Drivers of buyer power in the bpo services market in Mexico, 2016
Figure 137: Drivers of supplier power in the bpo services market in Mexico, 2016
Figure 138: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2016
Figure 139: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2016
Figure 140: Drivers of degree of rivalry in the bpo services market in Mexico, 2016
Figure 141: Netherlands bpo services market value: $ million, 2012–16
Figure 142: Netherlands bpo services market category segmentation: % share, by value, 2016
Figure 143: Netherlands bpo services market geography segmentation: % share, by value, 2016
Figure 144: Netherlands bpo services market value forecast: $ million, 2016–21
Figure 145: Forces driving competition in the bpo services market in the Netherlands, 2016
Figure 146: Drivers of buyer power in the bpo services market in the Netherlands, 2016
Figure 147: Drivers of supplier power in the bpo services market in the Netherlands, 2016
Figure 148: Factors influencing the likelihood of new entrants in the bpo services market in the Netherlands, 2016
Figure 149: Factors influencing the threat of substitutes in the bpo services market in the Netherlands, 2016
Figure 150: Drivers of degree of rivalry in the bpo services market in the Netherlands, 2016
Figure 151: North America bpo services market value: $ million, 2012–16
Figure 152: North America bpo services market category segmentation: % share, by value, 2016
Figure 153: North America bpo services market geography segmentation: % share, by value, 2016
Figure 154: North America bpo services market value forecast: $ million, 2016–21
Figure 155: Forces driving competition in the bpo services market in North America, 2016
Figure 156: Drivers of buyer power in the bpo services market in North America, 2016
Figure 157: Drivers of supplier power in the bpo services market in North America, 2016
Figure 158: Factors influencing the likelihood of new entrants in the bpo services market in North America, 2016
Figure 159: Factors influencing the threat of substitutes in the bpo services market in North America, 2016
Figure 160: Drivers of degree of rivalry in the bpo services market in North America, 2016
Figure 161: Russia bpo services market value: $ million, 2012–16
Figure 162: Russia bpo services market category segmentation: % share, by value, 2016
Figure 163: Russia bpo services market geography segmentation: % share, by value, 2016
Figure 164: Russia bpo services market value forecast: $ million, 2016–21
Figure 165: Forces driving competition in the bpo services market in Russia, 2016
Figure 166: Drivers of buyer power in the bpo services market in Russia, 2016
Figure 167: Drivers of supplier power in the bpo services market in Russia, 2016
Figure 168: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2016
Figure 169: Factors influencing the threat of substitutes in the bpo services market in Russia, 2016
Figure 170: Drivers of degree of rivalry in the bpo services market in Russia, 2016
Figure 171: Scandinavia bpo services market value: $ million, 2012–16
Figure 172: Scandinavia bpo services market category segmentation: % share, by value, 2016
Figure 173: Scandinavia bpo services market geography segmentation: % share, by value, 2016
Figure 174: Scandinavia bpo services market value forecast: $ million, 2016–21
Figure 175: Forces driving competition in the bpo services market in Scandinavia, 2016
Figure 176: Drivers of buyer power in the bpo services market in Scandinavia, 2016
Figure 177: Drivers of supplier power in the bpo services market in Scandinavia, 2016
Figure 178: Factors influencing the likelihood of new entrants in the bpo services market in Scandinavia, 2016
Figure 179: Factors influencing the threat of substitutes in the bpo services market in Scandinavia, 2016
Figure 180: Drivers of degree of rivalry in the bpo services market in Scandinavia, 2016
Figure 181: Singapore bpo services market value: $ million, 2012–16
Figure 182: Singapore bpo services market category segmentation: % share, by value, 2016
Figure 183: Singapore bpo services market geography segmentation: % share, by value, 2016
Figure 184: Singapore bpo services market value forecast: $ million, 2016–21
Figure 185: Forces driving competition in the bpo services market in Singapore, 2016
Figure 186: Drivers of buyer power in the bpo services market in Singapore, 2016
Figure 187: Drivers of supplier power in the bpo services market in Singapore, 2016
Figure 188: Factors influencing the likelihood of new entrants in the bpo services market in Singapore, 2016
Figure 189: Factors influencing the threat of substitutes in the bpo services market in Singapore, 2016
Figure 190: Drivers of degree of rivalry in the bpo services market in Singapore, 2016
Figure 191: South Africa bpo services market value: $ million, 2012–16
Figure 192: South Africa bpo services market category segmentation: % share, by value, 2016
Figure 193: South Africa bpo services market value forecast: $ million, 2016–21
Figure 194: Forces driving competition in the bpo services market in South Africa, 2016
Figure 195: Drivers of buyer power in the bpo services market in South Africa, 2016
Figure 196: Drivers of supplier power in the bpo services market in South Africa, 2016
Figure 197: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2016
Figure 198: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2016
Figure 199: Drivers of degree of rivalry in the bpo services market in South Africa, 2016
Figure 200: South Korea bpo services market value: $ million, 2012–16
Figure 201: South Korea bpo services market category segmentation: % share, by value, 2016
Figure 202: South Korea bpo services market geography segmentation: % share, by value, 2016
Figure 203: South Korea bpo services market value forecast: $ million, 2016–21
Figure 204: Forces driving competition in the bpo services market in South Korea, 2016
Figure 205: Drivers of buyer power in the bpo services market in South Korea, 2016
Figure 206: Drivers of supplier power in the bpo services market in South Korea, 2016
Figure 207: Factors influencing the likelihood of new entrants in the bpo services market in South Korea, 2016
Figure 208: Factors influencing the threat of substitutes in the bpo services market in South Korea, 2016
Figure 209: Drivers of degree of rivalry in the bpo services market in South Korea, 2016
Figure 210: Spain bpo services market value: $ million, 2012–16
Figure 211: Spain bpo services market category segmentation: % share, by value, 2016
Figure 212: Spain bpo services market geography segmentation: % share, by value, 2016
Figure 213: Spain bpo services market value forecast: $ million, 2016–21
Figure 214: Forces driving competition in the bpo services market in Spain, 2016
Figure 215: Drivers of buyer power in the bpo services market in Spain, 2016
Figure 216: Drivers of supplier power in the bpo services market in Spain, 2016
Figure 217: Factors influencing the likelihood of new entrants in the bpo services market in Spain, 2016
Figure 218: Factors influencing the threat of substitutes in the bpo services market in Spain, 2016
Figure 219: Drivers of degree of rivalry in the bpo services market in Spain, 2016
Figure 220: Turkey bpo services market value: $ million, 2012–16
Figure 221: Turkey bpo services market category segmentation: % share, by value, 2016
Figure 222: Turkey bpo services market geography segmentation: % share, by value, 2016
Figure 223: Turkey bpo services market value forecast: $ million, 2016–21
Figure 224: Forces driving competition in the bpo services market in Turkey, 2016
Figure 225: Drivers of buyer power in the bpo services market in Turkey, 2016
Figure 226: Drivers of supplier power in the bpo services market in Turkey, 2016
Figure 227: Factors influencing the likelihood of new entrants in the bpo services market in Turkey, 2016
Figure 228: Factors influencing the threat of substitutes in the bpo services market in Turkey, 2016
Figure 229: Drivers of degree of rivalry in the bpo services market in Turkey, 2016
Figure 230: United Kingdom bpo services market value: $ million, 2012–16
Figure 231: United Kingdom bpo services market category segmentation: % share, by value, 2016
Figure 232: United Kingdom bpo services market geography segmentation: % share, by value, 2016
Figure 233: United Kingdom bpo services market value forecast: $ million, 2016–21
Figure 234: Forces driving competition in the bpo services market in the United Kingdom, 2016
Figure 235: Drivers of buyer power in the bpo services market in the United Kingdom, 2016
Figure 236: Drivers of supplier power in the bpo services market in the United Kingdom, 2016
Figure 237: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2016
Figure 238: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2016
Figure 239: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2016
Figure 240: United States bpo services market value: $ million, 2012–16
Figure 241: United States bpo services market category segmentation: % share, by value, 2016
Figure 242: United States bpo services market geography segmentation: % share, by value, 2016
Figure 243: United States bpo services market value forecast: $ million, 2016–21
Figure 244: Forces driving competition in the bpo services market in the United States, 2016
Figure 245: Drivers of buyer power in the bpo services market in the United States, 2016
Figure 246: Drivers of supplier power in the bpo services market in the United States, 2016
Figure 247: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2016
Figure 248: Factors influencing the threat of substitutes in the bpo services market in the United States, 2016
Figure 249: Drivers of degree of rivalry in the bpo services market in the United States, 2016
Figure 250: Accenture Plc: revenues & profitability
Figure 251: Accenture Plc: assets & liabilities
Figure 252: SYNNEX Corporation: revenues & profitability
Figure 253: SYNNEX Corporation: assets & liabilities
Figure 254: Cap Gemini S.A.: revenues & profitability
Figure 255: Cap Gemini S.A.: assets & liabilities
Figure 256: HCL Technologies Limited: revenues & profitability
Figure 257: HCL Technologies Limited: assets & liabilities
Figure 258: Infosys Limited: revenues & profitability
Figure 259: Infosys Limited: assets & liabilities
Figure 260: ISS A/S: revenues & profitability
Figure 261: ISS A/S: assets & liabilities
Figure 262: Teleperformance SE: revenues & profitability
Figure 263: Teleperformance SE: assets & liabilities
Figure 264: Bertelsmann SE & Co. KGaA: revenues & profitability
Figure 265: Bertelsmann SE & Co. KGaA: assets & liabilities
Figure 266: NCR Corporation: revenues & profitability
Figure 267: NCR Corporation: assets & liabilities
Figure 268: Genpact Limited: revenues & profitability
Figure 269: Genpact Limited: assets & liabilities
Figure 270: CGI Group: revenues & profitability
Figure 271: CGI Group: assets & liabilities
Figure 272: Temp Holdings CO., Ltd: revenues & profitability
Figure 273: Temp Holdings CO., Ltd: assets & liabilities
Figure 274: CBRE Group, Inc.: revenues & profitability
Figure 275: CBRE Group, Inc.: assets & liabilities
Figure 276: TeleTech Holdings, Inc.: revenues & profitability
Figure 277: TeleTech Holdings, Inc.: assets & liabilities
Figure 278: Capita plc: revenues & profitability
Figure 279: Capita plc: assets & liabilities

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