コンタクトセンタートランスフォーメーションのアジア太平洋市場2020-2026:コンポーネント別(ソフトウェア、サービス)、展開別、組織規模別、エンドユーザー別、地域別

【英語タイトル】Asia Pacific Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

KBV Researchが出版した調査資料(KBV20OCT208)・商品コード:KBV20OCT208
・発行会社(調査会社):KBV Research
・発行日:2020年7月31日
・ページ数:147
・レポート言語:英語
・レポート形式:PDF
・納品方法:Eメール
・調査対象地域:中国、日本、インド、韓国、シンガポール、マレーシア
・産業分野:技術&IT
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本市場調査レポートでは、コンタクトセンタートランスフォーメーションのアジア太平洋市場について、市場範囲・調査手法、市場概要、競争分析、コンポーネント別(ソフトウェア、サービス)分析、展開別分析、組織規模別分析、エンドユーズ別分析、地域別分析、企業概要などを総合的、多面的に調査・分析しました。
・市場範囲・調査手法
・市場概要
・競争分析
・コンタクトセンタートランスフォーメーションのアジア太平洋市場規模:コンポーネント別(ソフトウェア、サービス)
・コンタクトセンタートランスフォーメーションのアジア太平洋市場規模:展開別
・コンタクトセンタートランスフォーメーションのアジア太平洋市場規模:組織規模別
・コンタクトセンタートランスフォーメーションのアジア太平洋市場規模:エンドユーズ別
・コンタクトセンタートランスフォーメーションのアジア太平洋市場規模:地域別
・企業概要
【レポートの概要】

The Asia Pacific Contact Center Transformation Market would witness market growth of 19.2% CAGR during the forecast period (2020-2026).

The increasing trend of corporate image tracking on social networking platforms is projected to accelerate the acceptance of business transformation contact center solutions. Businesses are now transforming their activities to support customers via social media channels. This social media channel support provided by companies allows consumers to make purchase decisions.

Actionable insights from information collected from contact centers are urgently required. Contact center automation approaches are empowering companies to drive sales and offering actionable perspectives for better customer experience. In addition, these tools also assist businesses in forecasting demand volumes and scheduling qualified call-handling agents.

Numerous end-use industries depend on implementing host or cloud-based technologies due to numerous advantages it provides, such as faster deployment, enhanced flexibility and increased scalability. The segment of small and medium-sized companies is projected to emerge as the segment with fastest growth. Increasing adoption by small and medium-sized businesses of cloud-based applications enables them to bring their different business resources together to create one powerful platform. This, in turn, greatly allows small and medium-sized businesses to improve their efficiency and profitability.

By providing improved user experience, the consumer goods and retail industry focuses on adopting innovative business models to meet customer needs. Consumer goods and retail contact centers provide consumers with various convenient means of communication and customized services, thereby fueling competition in the market. Increasing numbers of small and medium-sized enterprises coupled with technological developments in Asia Pacific are expected to generate growth opportunities for the region’s demand for contact center transformation.

Based on Component, the market is segmented into Software and Services. Software market is further bifurcated across Workforce Engagement, Real Time Repotting & Analytics, Social Media Analytics, Visual Network Analytics & Omnichannel Routing, Voice Biometrics and Others. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers theanalysis of key stake holders of the market. Key companies profiled in the report include AT&T, Inc., Cisco Systems, Inc., Microsoft Corporation (Metaswitch Networks), RingCentral, Inc., SAP SE, Five9, Inc., AGC Networks Ltd., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and Aculab PLC.

Scope of the Study
Market Segmentation:

By Component
• Software
o Workforce Engagement
o Real Time Repotting & Analytics
o Social Media Analytics
o Visual Network Analytics & Omnichannel Routing
o Voice Biometrics
o Others
• Services
By Deployment Type
• On-premise
• Cloud
By Organization Size
• Large Enterprises
• Small & Medium Enterprises
By End User
• BFSI
• Retail & Consumer Goods
• Government & Defense
• Travel & Hospitality
• Healthcare & Life Sciences
• Telecom & IT
• Others
By Country
• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific
Companies Profiled
• AT&T, Inc.
• Cisco Systems, Inc.
• Microsoft Corporation (Metaswitch Networks)
• RingCentral, Inc.
• SAP SE
• Five9, Inc.
• AGC Networks Ltd.
• Talkdesk, Inc.
• Genesys Telecommunications Laboratories, Inc.
• Aculab PLC
Unique Offerings from KBV Research
• Exhaustive coverage
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free

【レポートの目次】

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Contact Center Transformation Market, by Component
1.4.2 Asia Pacific Contact Center Transformation Market, by Deployment Type
1.4.3 Asia Pacific Contact Center Transformation Market, by Organization Size
1.4.4 Asia Pacific Contact Center Transformation Market, by End User
1.4.5 Asia Pacific Contact Center Transformation Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis – Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players
Chapter 4. Asia Pacific Contact Center Transformation Market by Component
4.1 Asia Pacific Contact Center Transformation Software Market by Country
4.2 Asia Pacific Contact Center Transformation Market by Software Type
4.2.1 Asia Pacific Contact Center Transformation Workforce Engagement Market by Country
4.2.2 Asia Pacific Contact Center Transformation Real Time Repotting & Analytics Market by Country
4.2.3 Asia Pacific Contact Center Transformation Social Media Analytics Market by Country
4.2.4 Asia Pacific Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
4.2.5 Asia Pacific Contact Center Transformation Voice Biometrics Market by Country
4.2.6 Asia Pacific Other Software Type Contact Center Transformation Market by Country
4.3 Asia Pacific Contact Center Transformation Services Market by Country
Chapter 5. Asia Pacific Contact Center Transformation Market by Deployment Type
5.1 Asia Pacific On-premise Contact Center Transformation Market by Country
5.2 Asia Pacific Cloud Contact Center Transformation Market by Country
Chapter 6. Asia Pacific Contact Center Transformation Market by Organization Size
6.1 Asia Pacific Large Enterprises Contact Center Transformation Market by Country
6.2 Asia Pacific Small & Medium Enterprises Contact Center Transformation Market by Country
Chapter 7. Asia Pacific Contact Center Transformation Market by End User
7.1 Asia Pacific BFSI Contact Center Transformation Market by Country
7.2 Asia Pacific Retail and Consumer Goods Contact Center Transformation Market by Country
7.3 Asia Pacific Government & Defense Contact Center Transformation Market by Country
7.4 Asia Pacific Travel & Hospitality Contact Center Transformation Market by Country
7.5 Asia Pacific Healthcare & Life Sciences Contact Center Transformation Market by Country
7.5.1.1 Asia Pacific Telecom & IT Contact Center Transformation Market by Country
7.6 Asia Pacific Others Contact Center Transformation Market by Country
Chapter 8. Asia Pacific Contact Center Transformation Market by Country
8.1 China Contact Center Transformation Market
8.1.1 China Contact Center Transformation Market by Component
8.1.1.1 China Contact Center Transformation Market by Software Type
8.1.2 China Contact Center Transformation Market by Deployment Type
8.1.3 China Contact Center Transformation Market by Organization Size
8.1.4 China Contact Center Transformation Market by End User
8.2 Japan Contact Center Transformation Market
8.2.1 Japan Contact Center Transformation Market by Component
8.2.1.1 Japan Contact Center Transformation Market by Software Type
8.2.2 Japan Contact Center Transformation Market by Deployment Type
8.2.3 Japan Contact Center Transformation Market by Organization Size
8.2.4 Japan Contact Center Transformation Market by End User
8.3 India Contact Center Transformation Market
8.3.1 India Contact Center Transformation Market by Component
8.3.1.1 India Contact Center Transformation Market by Software Type
8.3.2 India Contact Center Transformation Market by Deployment Type
8.3.3 India Contact Center Transformation Market by Organization Size
8.3.4 India Contact Center Transformation Market by End User
8.4 South Korea Contact Center Transformation Market
8.4.1 South Korea Contact Center Transformation Market by Component
8.4.1.1 South Korea Contact Center Transformation Market by Software Type
8.4.2 South Korea Contact Center Transformation Market by Deployment Type
8.4.3 South Korea Contact Center Transformation Market by Organization Size
8.4.4 South Korea Contact Center Transformation Market by End User
8.5 Singapore Contact Center Transformation Market
8.5.1 Singapore Contact Center Transformation Market by Component
8.5.1.1 Singapore Contact Center Transformation Market by Software Type
8.5.2 Singapore Contact Center Transformation Market by Deployment Type
8.5.3 Singapore Contact Center Transformation Market by Organization Size
8.5.4 Singapore Contact Center Transformation Market by End User
8.6 Malaysia Contact Center Transformation Market
8.6.1 Malaysia Contact Center Transformation Market by Component
8.6.1.1 Malaysia Contact Center Transformation Market by Software Type
8.6.2 Malaysia Contact Center Transformation Market by Deployment Type
8.6.3 Malaysia Contact Center Transformation Market by Organization Size
8.6.4 Malaysia Contact Center Transformation Market by End User
8.7 Rest of Asia Pacific Contact Center Transformation Market
8.7.1 Rest of Asia Pacific Contact Center Transformation Market by Component
8.7.1.1 Rest of Asia Pacific Contact Center Transformation Market by Software Type
8.7.2 Rest of Asia Pacific Contact Center Transformation Market by Deployment Type
8.7.3 Rest of Asia Pacific Contact Center Transformation Market by Organization Size
8.7.4 Rest of Asia Pacific Contact Center Transformation Market by End User
Chapter 9. Company Profiles
9.1 AT&T, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.1 Research & Development Expense
9.1.2 Recent strategies and developments:
9.1.2.1 Partnerships, Collaborations, and Agreements:
9.1.2.2 Product Launches and Product Expansions:
9.1.3 SWOT Analysis
9.2 Cisco Systems, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.5.3 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation (Metaswitch Networks)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.6 SWOT Analysis
9.4 RingCentral, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.5 SAP SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Five9, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.5.3 Product Launches and Product Expansions:
9.7 AGC Networks Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental Analysis
9.7.4 Recent strategies and developments:
9.7.4.1 Partnerships, Collaborations, and Agreements:
9.7.4.2 Acquisition and Mergers:
9.8 Talkdesk, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Partnerships, Collaborations, and Agreements:
9.8.2.2 Product Launches and Product Expansions:
9.9 Genesys Telecommunications Laboratories, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.9.2.2 Acquisition and Mergers:
9.1 Aculab PLC
9.10.1 Company overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:



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